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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Prosiding Seminas Competitive Advantage Performance JOURNAL OF RESEARCH IN MANAGEMENT Sains dan Matematika
Suliyanto Suliyanto
Pusat Teknologi Bahan Bakar Nuklir-BATAN
Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Physics

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Journal : JOURNAL OF RESEARCH IN MANAGEMENT

 1 
THE INFLUENCE CUSTOMER TRUST, SERVICE QUALITY, AND PERCEIVED PRICE ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY MANDIRA, DARA AJENG; SULIYANTO, SULIYANTO; NAWARINI, ALISA TRI
JOURNAL OF RESEARCH IN MANAGEMENT Vol. 1 No. 1 2018
Publisher : INDONESIAN RESEARCH SOCIETY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/jorim.v1i1.16

Abstract

The purpose of this research is to know and analyze the influence customer trust, servicequality, and perceive price of expedition company towards customer satisfaction, effectedtoo on customer loyalty. The sample in this study there are 100 respondents.Conveniencesampling method is used in the determination of this research sample. Data were analyzedusing Structural Equational Modeling (SEM) with SPSS and AMOS statistical software.Theresults of this study show that cusotmer trust, customer satisfaction, service quality,perceived price has a positive effect on Customer Satisfaction. Thus, customer satisfactionhas a positive effect on customer loyalty.
Co-Authors Alisa Tri Nawarini, Alisa Tri Aris Kurniawan ary yunanto Astuti, Nurul Istiqomah Tri Dewi, Cyntia Indyastuti, Nurhayati Irawan, Andry Mahfudhotin, Mahfudhotin MANDIRA, DARA AJENG Nendyah Roestijawati Rachmatiko, Rofi Riswan Riswan Shabariyatun, Tri Aprilisa Siti Zulaikha Tjahjono, Eko Weni Novandari Yuwono, Antri