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All Journal IJEBD (International Journal Of Entrepreneurship And Business Development)
Damarsari Ratnasahara Elisabeth
Sekolah Tinggi Ilmu Ekonomi Mahardhika, Surabaya, Indonesia
Economics, Econometrics & Finance

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Antecedents of Job Satisfaction of Production Employees: Leadership, Compensation and Organizational Culture Aldrin Arizona Suyono; Denny Oktavina Radianto; Damarsari Ratnasahara Elisabeth
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 3 No 1 (2019): September 2019
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (395.008 KB) | DOI: 10.29138/ijebd.v3i1.955

Abstract

Purpose: is to find out and analyze (1) the influence of leadership on job satisfaction of production employees, (2) the influence of compensation on job satisfaction of production employees, (3) the influence of organizational culture on job satisfaction of production employees, (4) the influence of leadership, compensation and organizational culture simultaneously on the job satisfaction of production employees. Design/methodology/approach: Analysis techniques using multiple linear regression using the F-test and t-test.. Sampling technique using random sampling techniques with a lottery system. Research limitations/implications: This research was conducted on industrial textile production employees in Nganjuk with a population of 800 production employees. The size of the sample is determined using the Slovin formula and got a sample of 89 Practical implications: The results of this research are (1) leadership had significant influence on on job satisfaction of production employees, (2) compensation had significant influence on on job satisfaction of production employees, (3) organizational culture had significant influence on on job satisfaction of production employees, (4) leadership, compensation and organizational culture simultaneously had significant influence on job satisfaction of production employees.. Originality/value: Paper type: This paper can be categorized as case study paper.
The Determinant Factors of Customer Loyalty: Service Quality and Customer Satisfaction Ranu Tri Johan Efendi; Hermien Tridayanti; Joko Suyono; Damarsari Ratnasahara Elisabeth; Dian Arisanti
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 4 No 3 (2021): May 2021
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (232.844 KB) | DOI: 10.29138/ijebd.v4i3.1413

Abstract

Purpose: is to find out and analyze determine the effect of service quality on customer satisfaction, service quality on customer loyalty, customer satisfaction on customer loyalty and the role of customer satisfaction as a mediation of the effect of service quality on customer loyalty in Teluk Lamong loading and unloading container terminal. Design/methodology/approach: Design of this research uses quantitative research. Research limitations/implications: This research conducted on Teluk Lamong customers with include 229 respondents samples and are distributed through questionnaires, as well as the data results are processed using SEM PLS version 3.0. Practical implications: The results prove that there is a significant effect of service quality on customer satisfaction at PT Terminal Teluk Lamong. The second results imply that there is a significant effect of service quality on customer satisfaction at PT Terminal Teluk Lamong. Likewise, the effect of customer satisfaction on customer loyalty at PT Terminal Teluk Lamong is also significant. Satisfaction is also confirmed to mediate the effect of service quality on customer loyalty. Originality/value: This Paper Is Original Paper type: This paper can be categorized as case study paper.
The Determinant Factors of Employee Job Satisfaction Farhan Sanjaya; Joko Suyono; Damarsari Ratnasahara Elisabeth
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 6 No 1 (2023): January 2023
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v6i1.2149

Abstract

Purpose: The purpose of this study is to analyze the effect of human resource development, organizational culture and leadership style both simultaneously and partially on employee job satisfaction. And also to analyze the dominant influence on employee job satisfaction. Design/methodology/approach: The population in this study were 67employees of automotive muffler industry in Sidoarjo. Questionnaire was used as data collecting method and data analysis technique used was multiple linear regression. Findings: The results of data analysis prove that simultaneously and partially the development of human resources, organizational culture and leadership has a significant effect on employee job satisfaction. While the variable that has the dominant influence on employee job satisfaction is the variable of leadership style. Practical implications: The results of this research can be used as a reference to increase employee job satisfaction in manufacturing. Originality/value: The results of the research show that among the variables of human resource development, organizational culture and leadership, the leadership style has a dominant influence on customer satisfaction. This is a new phenomenon that needs to be implemented in a muffler manufacturing. Paper type: This paper can be categorized as research paper.
Co-Authors Aldrin Arizona Suyono Dian Arisanti Farhan Sanjaya Hermien Tridayanti Joko Suyono Radianto, Denny Oktavina Ranu Tri Johan Efendi