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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Mantik
Abdul Rahman
Universitas Muhammadiyah Palopo
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Journal : Jurnal Mantik

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Bureaucracy Reform And Implementation Of Good Government And Implications On Employee Performance And Service Quality (Study at the Regional Revenue and Finance Office of Palopo City) Abdul Rahman; M. Risal; Salju
Jurnal Mantik Vol. 6 No. 1 (2022): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i1.2220

Abstract

The purpose of this study is to examine and analyze the phenomena of the impact of bureaucratic reform, leadership skills, and the application of good governance on employee performance and its implications for service quality. This research was conducted at the Regional Revenue and Finance Office of Palopo City. The number of samples in this study were 65 employees. The research method used is descriptive quantitative with data collection techniques using a questionnaire. The independent variables consist of bureaucratic reform (X1), leadership skills (X2), and employee performance (X3 ) as intervening variables and the dependent variable is service quality (Y). The analyst used to test is to use the help of the SPSS application. The results showed that bureaucratic reform had no effect on service quality , leadership skills had a significant effect on employee performance, and employee performance did not significantly affect service quality.
Co-Authors Ahmad Hamka Andi Rizkiya Hasbih Arini Saputri David Karisma David Karisma S Iin Hardianti M. Risal Mega Oktaviana Oki Anggara Putri Putri Salju Salju Samia Samia Sapar Sapar Suci Nur Fadillah