M. Syamsul Maarif
School of Business, IPB University, Indonesia

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Leadership Strategy of State University Public Service Agency to Increasing Organizational Performance in Indonesia Habibullah Jimad; M. Syamsul Maarif; M. Joko Affandi; Anggarini Sukmawati
International Business and Accounting Research Journal Vol 4, No 1 (2020): January 2020
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Islam Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (468.269 KB) | DOI: 10.35474/ibarj.v4i1.132

Abstract

The purpose of this study was to analyze the leadership strategy of the State University Public Service Agency in improving the performance of institutions in Indonesia. The study was conducted at three State University Public Service Agency in Indonesia on regional considerations and ranking of State University Public Service Agency institutions version of The Ministry of Research, Technology and State University (MoRHE) for 2015-2017, namely the University of Lampung (West Region), Sebeles Maret University (Central Region) and Gorontalo State University (Eastern Region). Leadership strategy as an effort to improve the performance of institutions of State University Public Service Agency involves twelve experts, namely the highest leader (Rector), Vice Rector, Dean and Chair of the Institute for at least one period (four years). Development of strategies using Analytical Hierarchy Process (AHP). Leadership strategy of State University Public Service Agency can be implemented by integrating the leader selection system, leadership development and leadership performance evaluation. The performance measures include graduate quality, publication quality, innovation quality, student quality and service quality.
Strategy for Increasing Consumer Satisfaction of Hospital Services Using Importance-Performance Analysis (IPA) Approach Sri Pangesti Utami; M. Syamsul Maarif; Megawati Simanjuntak
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 8 No. 2 (2022): JABM Vol. 8 No. 2, Mei 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.2.383

Abstract

The Covid 19 Pandemic further sharpened hospital competition that required the improvement of customers satisfaction. The purpose of this study was to analyze the level of satisfaction, the difference in service satisfaction between BPJS and Non-BPJS patients, and to formulate a strategy to improve patient satisfaction. The research used quantitative descriptive using an online survey and Focus Group Discussion (FGD). The number of respondents was 764, including 248 BPJS and 516 Non-BPJS respondents. The variables used in this study consist of reliability, responsiveness, assurance, empathy, and physical evidence. Data analysis used Customer Satisfaction Index (CSI), independent t-test, and Importance-Performance Analysis (IPA). The Customer Satisfaction Index (CSI) is 80.39% (BPJS 80.35% and Non-BPJS 80.40%), meaning patient satisfaction toward UMMI Bogor Hospital belongs to satisfy. There was no significant difference in the level of satisfaction of Non-BPJS patients and BPJS patients. The attributes that belonged to the main priority in repairs is the waiting time of polyclinic services, the timely presence of doctors in polyclinics, the friendliness and decency of pharmacy officers, the comfort of the waiting room, the cleanliness of the waiting room, and the neatness of building facilities, the safety of the hospital environment, the availability of medical devices, and the ease of complaining. Keywords: customer satisfaction index, importance-performance analysis, non-BPJS, satisfaction, social security organizing agency (BPJS)
Superior Talent Development Strategy in Preparing Future Leaders During Change M. Aditya Warman; M. Syamsul Maarif; Anggraini Sukmawati; Joko Affandi
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 8 No. 2 (2022): JABM Vol. 8 No. 2, Mei 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.2.351

Abstract

Talent management development is directly related to the organization's future-readiness. Competent, loyal, passionate, and highly motivated employees are important assets as future leaders, meaning the right strategy is needed for increasingly global business development readiness. Therefore, this study aimed to analyze the talent management policy strategies that promote organizational justice, where data were analyzed using the Fuzzy Analytical Process (FAHP) method. The results showed that a superior talent policy strategy is important and should be implemented according to the organization’s needs to prepare future leaders. The strategy is essential in preparing future leaders during change by involving BPJSTK management, the Ministry of Manpower, and talent. It is important to ensure the effective implementation of a superior talent development model in line with the needs of future leaders. Keywords: fuzzy analytical process, talent management, superior talent, development strategy, future leader