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Muhammad Rifai Katili
Department of Informatics Engineering, Universitas Negeri Gorontalo
Computer Science & IT

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Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution Lanto Ningrayati Amali; Muhammad Rifai Katili; Sitti Suhada; Lillyan Hadjaratie; Hanifah Mardlatillah
JOIN (Jurnal Online Informatika) Vol 7 No 1 (2022)
Publisher : Department of Informatics, UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/join.v7i1.853

Abstract

Recent trends of studies on technology acceptance in local government had recently been popular; the studies focused on identifying the predictors of human behavior in potential acceptance or rejection of technology. This study investigated the use of information technology/information system (henceforth, IT/IS) acceptance in government as a means to improve the quality of public service and strive for transparent governance. A mixed-methods (quantitative and qualitative) study was conducted, and data were collected through questionnaires involving 125 respondents, interviews, and observations. Technology Acceptance Model (TAM) is used as a theoretical framework for behavioral information systems and Smart Partial least square (Smart PLS) analysis was employed in elaborating the complex correlation between the determinants. The result showed that the perceived ease-of-use (PEOU) contributed positively to the perceived usefulness (PU) and attitude towards using technology (ATUT). Moreover, the ATUT significantly contributed to Behavioral Intention of Use (BITU); further, the BITU also contributed to actual technology use (ATU). The PU, however, possessed a negative impact on the ATUT. These results further the information regarding the quality and performance of IT/IS services that can be used as a basis for higher-level decision-making.
Co-Authors Hanifah Mardlatillah Lanto Ningrayati Amali Lillyan Hadjaratie Sitti Suhada