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All Journal Emerging Science Journal
Olesya V. Dudnik
Department of Pediatric, Preventive Dentistry and Orthodontics, I.M. Sechenov First Moscow State Medical University (Sechenov University), Moscow,
Environmental Science

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Empirical Evaluation of Educational Service Quality in the Current Higher Education System Lili Abdullah Rozak; M. Bahri Arifin; Inna N. Rykova; Olga A. Grishina; Aan Komariah; Diding Nurdin; Vadim V. Ponkratov; Gevorg T. Malashenko; Mikhail E. Kosov; Olesya V. Dudnik
Emerging Science Journal Vol 6 (2022): Special Issue "Current Issues, Trends, and New Ideas in Education"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2022-SIED-05

Abstract

During the transition to the mixed education model during the Covid-19 pandemic, some issues have emerged in the matter of providing and supporting the quality of university education in all countries, including educational programs' relevance to the demands of the labor market, expectations of students and their families, digital transformation of the educational process, and economic stability of institution networks. The purpose of the research was to evaluate the quality of educational services in the higher education systems of Indonesia and Russia. The study systematized several essential factors for achieving educational service quality in the current higher education systems, given the limitations imposed by Covid-19. Following this objective, the study utilized a quantitative approach, adopting the SERVQUALmodel that measures the service quality across five service dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The model aided the development of the questionnaire to assess the quality of the educational services of Indonesian and Russian universities. The questionnaire included 25 close-ended questions on two scales: one to measure the students' expectations regarding the quality of educational services and the other to measure the students' current perceptions. A snowball technique was used to recruit students from Indonesian and Russian universities as participants in the study. The students were asked to assess the educational services of their universities based on their initial expectations and current perceptions. Overall, the students of both countries revealed that they had high expectations from the educational services of their universities. However, the current perceptions of the Russian students regarding the quality of educational services provided by their universities are higher and more positive than the perceptions of the Indonesian students regarding the quality of educational services being delivered to them. The findings of the study have implications for education practitioners. Doi: 10.28991/ESJ-2022-SIED-05 Full Text: PDF
Development of the Adolescents’ Communicative Culture in the Context of Digitalization of Additional Education Dedy Achmad Kurniady; David I. Philippov; Aan Komariah; . Sururi; Asep Suryana; Veronica M. Grebennikova; Natalya I. Nikitina; Mikhail E. Kosov; Natalia V. Lazareva; Olesya V. Dudnik
Emerging Science Journal Vol 6 (2022): Special Issue "Current Issues, Trends, and New Ideas in Education"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2022-SIED-019

Abstract

In the era of digitalization of education and economy and the development of artificial intelligence, adolescents appear highly competitive compared with other generations in understanding digital technologies, acquiring expertise, and mastering modern means of communication, which normally causes intergenerational conflicts and the loss of an adult’s personal and functional authority. The aim of this research was to develop and test a model for developing adolescents’ communicative cultures in an institution of additional education. The research emphasizes the significance of personality-oriented, interactive-communicative, and cultural approaches and conducts a comparative analysis of the sources. Methodologically, the study relies on a quantitative method with primary sources. Besides, the findings of the study contribute to the existing limited stress on the importance of adolescents’ communicative cultures from the perspective of the digitalization of additional education. The study finds that the use of digital options in education has reduced social interaction among students. However, the students prefer to use digital methods of learning as they find them more convenient for communication. Therefore, the digital communication culture has high potential in the educational sector. The findings are novel as this study is one of the few recent studies that examined how communicative culture has transformed due to digital means in education. Doi: 10.28991/ESJ-2022-SIED-019 Full Text: PDF
Co-Authors . Sururi Aan Komariah Arifin, M Bahri Asep Suryana David I. Philippov Dedy Achmad Kurniady Diding Nurdin, Diding Gevorg T. Malashenko Inna N. Rykova Lili Abdullah Rozak Mikhail E. Kosov Mikhail E. Kosov Natalia V. Lazareva Natalya I. Nikitina Olga A. Grishina Vadim V. Ponkratov Veronica M. Grebennikova