Garuda - Garba Rujukan Digital

Pengaruh Agile Leadership, Beban Kerja, dan Kepuasan Kerja Terhadap Kinerja Karyawan Febrisi Dwita; Deni Surapto
Economy Deposit Journal (E-DJ) Vol 4 No 1 (2022): Economy Deposit Journal
Publisher : Fakultas Ekonomi Universitas Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36090/e-dj.v4i1.1229

The Open University (UT) is a higher education institution that has conducted distance learning since 1984. To facilitate its services, UT has a Distance Learning Program Unit (UPBJJ) which is a UT technical implementation unit spread across every province. The functions and duties of UPBJJ-UT are as a place for students to carry out academic administrative and academic activities. For daily activities, UPBJJ-UT has the task of carrying out administrative and public relations activities as well as promotions, carrying out learning assistance services and teaching materials services which include tutorials and extracurricular activities, and developing, fostering, and implementing collaboration with various agencies. This requires the optimal performance of human resources in order to be able to compete against its competitors. Agile can be understood as the ability to react appropriately and quickly to emerging changes, as well as the ability to survive in volatile market conditions. The population and sample in this study are UT employees and leaders who are in regional units in each province with a sample of 200 people, for leaders starting from the Director, four people at the manager level. The analytical tool used with SMART PLS and description analysis with SPSS. The results showed that there was a positive influence of agile leadership and work stress on employee performance, and the results of the analysis test on job satisfaction on employee performance.

Analisis Kinerja Program Studi Manajemen Terhadap Kompetensi lulusan Universitas Terbuka Deni Surapto; Febrisi Dwita; Irmawati Irmawati; Leony Agustine
JURNAL ADMINISTRASI KANTOR Vol 10 No 1 (2022): Vol 10 No 1 (2022): Jurnal Administrasi Kantor
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v10i1.1739

Abstract: The success of the Study Program is judged by the academic quality offered by the programs so that it can produce graduates who have competencies according to the field of science being studied and are able to compete in the workforce and can play a role in the community. To be able to carry out learning activities properly, the factors that must be considered include: student characteristics, courses, program objectives, geography, technology, scale, and management system. From the aspect of performance quality, UT graduates are expected to improve their self-development skills (advanced studies), leadership skills and teaching skills which in the end the performance of UT graduates has innovative behavior, responsibility, and achievement in work. Respondents consist of graduates and superiors. Quantitative descriptive analysis method was used to describe the results obtained from distributing questionnaires both online and offline. The data obtained will be presented through tables or charts that can explain the attitudes and behavior of graduates and graduate superiors. The results of the study show that the contribution of universities to competence after graduation is 19.5%, especially prioritizing the ability in the field of knowledge that has been provided during this study period as a provision in competition in the world of work and business, followed by learning abilities and research abilities and critical thinking. The next competencies are in terms of increasing the ability to speak English by 9%, the internet, the ability to operate computers and leadership. And the last is competence outside the field of science of 0.81. Keywords: Performance, Study Program, Competence.

Pengaruh Rasio Profitabilitas dan Rasio Aktivitas terhadap Harga Saham pada Perusahaan Sub Sektor Ritel di Indonesia Nurul Kamila; Febrisi Dwita; Adrianus Trigunadi Santosa; Leony Agustine
JURNAL ADMINISTRASI KANTOR Vol 10 No 2 (2022): Vol 10 No 2 (2022): Jurnal Administrasi Kantor
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v10i2.2035

Penelitian ini dilakukan untuk mengetahui pengaruh rasio profitabilitas yaitu Gross Profit margin dan Return on Equity serta rasio aktivitas yaitu Total Aset Turnover dan Working Capital Turnover memiliki pengaruh terhadap harga saham perusahaan ritel di Indonesia. Dalam penelitian terdapat 10 perusahaan ritel yang telah terdaftar di Bursa Efek Indonesia dari tahun 2008 sampai 2020 menggunakan teknik analisis regresi linear berganda. Hasil penelitian ini yaitu pada variabel Gross Profit Margin, Return on Equity dan Total Aset Turnover memiliki pengaruh terhadap harga saham perusahaan ritel sedangkan untuk variabel Working Capital Turnover tidak memiliki pengaruh terhadap harga saham perusahaan ritel di Indonesia. Dari hasil penelitian ini diharapkan dapat memberikan informasi mengenai faktor-faktor yang memengaruhi harga saham perusahaan sehingga para investor dapat melakukan investasi secara tepat. This research was conducted to determine the effect of profitability ratios, namely Gross Profit Margin and Return on Equity and activity ratios, namely Total Asset Turnover and Working Capital Turnover, which have an influence on stock prices of retail companies in Indonesia. In this study, there were 10 retail companies that had been listed on the Indonesia Stock Exchange from 2008 to 2020 using multiple linear regression analysis techniques. The results of this study are that the Gross Profit Margin, Return on Equity and Total Asset Turnover variables have an influence on retail company stock prices while the Working Capital Turnover variable has no effect on retail company stock prices in Indonesia. From the results of this study are expected to provide information about the factors that affect the company's stock price so that investors can invest properly..

Pengaruh Rasio Profitabilitas dan Rasio Aktivitas terhadap Harga Saham pada Perusahaan Sub Sektor Ritel di Indonesia Febrisi Dwita; Nurul Kamila; Adrianus Trigunadi Santosa; Leony Agustine
JURNAL ADMINISTRASI KANTOR Vol 10 No 2 (2022): Vol 10 No 2 (2022): Jurnal Administrasi Kantor
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v10i2.2144

This research was conducted to determine the effect of profitability ratios, namely Gross Profit Margin and Return on Equity and activity ratios, namely Total Asset Turnover and Working Capital Turnover, which have an influence on stock prices of retail companies in Indonesia. In this study, there were 10 retail companies that had been listed on the Indonesia Stock Exchange from 2008 to 2020 using multiple linear regression analysis techniques. The results of this study are that the Gross Profit Margin, Return on Equity and Total Asset Turnover variables have an influence on retail company stock prices while the Working Capital Turnover variable has no effect on retail company stock prices in Indonesia. From the results of this study are expected to provide information about the factors that affect the company's stock price so that investors can invest properly. Keywords: stock prices, activity ratios, profitability ratios

Pengaruh Customer Relationship Management dan Citra Merek terhadap Kepuasan Konsumen dan Loyalitas Pelanggan Ekspor Laut Putri Akhsa Nabila; Wendy Agung Indriyansyah; Febrisi Dwita
Jurnal Nusantara Madani Vol 1 No 1 (2022): Jurnal Nusantara Madani
Publisher : Jurnal Nusantara Mandani

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.85 KB)

ABSTRACT The purpose of this study to analyses the effect of customer service relationship management and brand image on customer satisfaction and loyalty in sea export department of PT HTP Transport Indonesia. CRM in freight forwarding is important to improve the company's services to customers so customer can feel satisfied and lead to customer loyalty. Brand image can affect customer loyalty. With a good brand image, customers will believe in the company, resulting in customer loyalty. Customers towards a product or service can have an impact on subsequent purchases, which can increase customer loyalty. This study uses quantitative methods with the sample research on 199 companies. The research technique used is path analysis. The results showed that the CRM variable did not have a direct influence on customer satisfaction and loyalty. Brand image variable has a direct influence on customer satisfaction and loyalty. The customer satisfaction variable has a direct influence on customer loyalty. The variable of customer satisfaction is able to function as a mediator or mediation of the indirect influence of CRM and brand image on the loyalty in sea export department of PT HTP Transport Indonesia Keywords: customer relationship management, brand image, customer satisfaction, customer loyalty. ABSTRACT Tujuan penelitian ini untuk menganalisis pengaruh customer service relationship management dan brand image terhadap kepuasan dan loyalitas pelanggan pada departemen ekspor laut PT HTP Transport Indonesia. CRM dalam freight forwarding penting untuk meningkatkan pelayanan perusahaan kepada pelanggan sehingga pelanggan dapat merasa puas dan menimbulkan loyalitas pelanggan. Citra merek dapat mempengaruhi loyalitas pelanggan. Dengan citra merek yang baik, pelanggan akan percaya pada perusahaan, sehingga menghasilkan loyalitas pelanggan. Pelanggan terhadap suatu produk atau jasa dapat berdampak pada pembelian selanjutnya, yang dapat meningkatkan loyalitas pelanggan. Penelitian ini menggunakan metode kuantitatif dengan sampel penelitian pada 199 perusahaan. Teknik penelitian yang digunakan adalah analisis jalur. Hasil penelitian menunjukkan bahwa variabel CRM tidak berpengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel citra merek memiliki pengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel kepuasan pelanggan memiliki pengaruh langsung terhadap loyalitas pelanggan. Variabel kepuasan pelanggan mampu berfungsi sebagai mediator atau mediasi pengaruh tidak langsung CRM dan citra merek terhadap loyalitas pada departemen eksporlaut PT HTP Transport Indonesia Kata kunci: Manajemen hubungan pelanggan, citra merek, kepuasan pelanggan, loyalitas pelanggan.

Influence Of Facility and Quality Of Service On Customer Loyalty Through Customer Satisfaction Putri Akhsa Nabila; Wendy Agung Indriyansyah; Febrisi Dwita
Jurnal Nusantara Madani Vol 1 No 1 (2022): Jurnal Nusantara Madani
Publisher : Jurnal Nusantara Mandani

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (755.714 KB)

ABSTRACT This study aims to analyze the effect of facilities and service quality on customer loyalty through customer satisfaction as an intervening variable at PT WAI bonded warehouses. Facilities in bonded warehouses are very important to improve the company's services to customers so that customers feel satisfied and lead to customer loyalty. Service quality can also affect customer loyalty. With good service quality, customers will believe in the company, resulting in customer loyalty. Customer satisfaction with a product or service can have an impact on subsequent purchases, which can also increase customer loyalty. This study uses quantitative methods with a research sample of 40 companies. The research technique used is path analysis. The results showed that the facility variable did not have a direct influence on customer satisfaction and loyalty. The service quality variable has a direct influence on customer satisfaction and loyalty. Customer satisfaction variable has a direct influence on customer loyalty. The customer satisfaction variable is not able as a mediator or mediation of the indirect effect of facilities on customer loyalty, but the customer satisfaction variable is able to be a mediator or mediation for the service quality variable on customer loyalty PT WAI bonded warehouse (Persero). Keywords: Facilities, service quality, customer satisfaction, customer loyalty Abstrak Penelitian ini bertujuan untk menganalisis pengaruh fasilitas dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel intervening pada Gudang berikat PT WAI. Fasilitas dalam Gudang berikat sangatlah penting untuk meningkatkan layanan perusahaan kepada pelanggan sehingga pelanggan merasa puas dan menimbulkan loyalitas pelanggan. Kualitas pelayanan dapat pula mempengaruhi loyalitas pelanggan. Dengan adanya kualitas pelayanan yang baik, pelanggan akan percaya kepada perusahaan sehingga menimbulkan loyalitas pelanggan. Kepuasan pelanggan terhadap suatu produk atau jasa dapat memberikan dampak pada pembelian selanjutnya, dimana hal tersebut dapat pula meningkatkan loyalitas pelanggan. Penelitian ini menggunakan metode kuantitatif dengan sempel penelitian 40 perusahaan. Teknik penelitian yang digunakan adalah path analisis. Hasil penelitian menunjukkan bahwa variabel fasilitas tidak memiliki pengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel kualitas pelayanan memiliki pengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel kepuasan pelanggan memiliki pengaruh langsung terhadap loyalitas pelanggan. Variabel kepuasan pelanggan tidak mampu berfungsi sebagai mediator atau mediasi pengaruh tidak langsung fasilitas terhadap loyalitas pelanggan, namun variabel kepuasan pelanggan mampu menjadi mediator atau mediasi untuk variabel kualitas pelayanan terhadap loyalitas pelanggan Gudang berikat PT WAI. Kata kunci: Fasilitas, Kualitas pelayanan, kepuasan pelanggan, loyalitas pelanggan.

Title

Found 6 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 6 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 6 Documents
Search