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All Journal Economy Deposit Journal ( E-DJ) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Administrasi Kantor
Deni Surapto
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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The Effect of Local Culture, Institutional Organizational Culture on Employee Performance and Customer Satisfaction with Services Rahmaddian Rahmaddian; Deni Surapto; Stefani Made Ayu A. K.
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 1 (2021): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i1.1722

Abstract

In this millennial era competition, there are many innovations to ensure the sustainability of a sustainable life in providing services to consumers, both products and services as expected by consumers. Therefore, it is necessary to have the quality of human resource performance to respond competitively in gaining market share. The success of high-performing employees is strongly influenced by innovative HR performance and organizational commitment and organizational citizenship behavior [Zhang, 2014]. To analyze local culture on organizational culture, to analyze organizational culture on organizational performance, to analyze employee performance on customer satisfaction with services. The method used in this research was quantitative descriptive strengthened by qualitative descriptive. The population of this study was all staffs of UPBJJ-UT. The sample and interview process were UPBJJ-UT which had local cultural characteristics. (Javanese Culture, UPBJJ-UT Yogyakarta, Sumatran Culture UPBJJ-UT Jambi / Pekanbaru, Timor Culture UPBJJ-UT Jayapura. The next analysis using the Hypothesis Tutorial in this study utilized the Partial Least Square (PLS) method. PLS is an alternative method of analysis with variance-based Structural Equation Modeling (SEM). The findings in this study are many other organizations formed in the local UPBJJ-UT, local culture and the dominant organizational culture of the company is work culture; although the culture has been formed and influenced by leaders and newcomers in influencing the existing work culture to support service satisfaction, because the nature of distance higher education is independence. According to this research, institutions need to re-evaluate their cultural values and try to communicate about local culture and organizational culture; In addition, the researcher also found that UPBJJ-UT staffs preferred local culture that had been applied to the organizational culture for the island of Java, the majority of which held tightly to Eastern culture, while samples in the eastern regions where the average employees were natively from other provinces and more dominant than local human resources.  
Pengaruh Agile Leadership, Beban Kerja, dan Kepuasan Kerja Terhadap Kinerja Karyawan Febrisi Dwita; Deni Surapto
Economy Deposit Journal (E-DJ) Vol 4 No 1 (2022): Economy Deposit Journal
Publisher : Fakultas Ekonomi Universitas Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36090/e-dj.v4i1.1229

Abstract

The Open University (UT) is a higher education institution that has conducted distance learning since 1984. To facilitate its services, UT has a Distance Learning Program Unit (UPBJJ) which is a UT technical implementation unit spread across every province. The functions and duties of UPBJJ-UT are as a place for students to carry out academic administrative and academic activities. For daily activities, UPBJJ-UT has the task of carrying out administrative and public relations activities as well as promotions, carrying out learning assistance services and teaching materials services which include tutorials and extracurricular activities, and developing, fostering, and implementing collaboration with various agencies. This requires the optimal performance of human resources in order to be able to compete against its competitors. Agile can be understood as the ability to react appropriately and quickly to emerging changes, as well as the ability to survive in volatile market conditions. The population and sample in this study are UT employees and leaders who are in regional units in each province with a sample of 200 people, for leaders starting from the Director, four people at the manager level. The analytical tool used with SMART PLS and description analysis with SPSS. The results showed that there was a positive influence of agile leadership and work stress on employee performance, and the results of the analysis test on job satisfaction on employee performance.
Analisis Kinerja Program Studi Manajemen Terhadap Kompetensi lulusan Universitas Terbuka Deni Surapto; Febrisi Dwita; Irmawati Irmawati; Leony Agustine
JURNAL ADMINISTRASI KANTOR Vol 10 No 1 (2022): Vol 10 No 1 (2022): Jurnal Administrasi Kantor
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v10i1.1739

Abstract

Abstract: The success of the Study Program is judged by the academic quality offered by the programs so that it can produce graduates who have competencies according to the field of science being studied and are able to compete in the workforce and can play a role in the community. To be able to carry out learning activities properly, the factors that must be considered include: student characteristics, courses, program objectives, geography, technology, scale, and management system. From the aspect of performance quality, UT graduates are expected to improve their self-development skills (advanced studies), leadership skills and teaching skills which in the end the performance of UT graduates has innovative behavior, responsibility, and achievement in work. Respondents consist of graduates and superiors. Quantitative descriptive analysis method was used to describe the results obtained from distributing questionnaires both online and offline. The data obtained will be presented through tables or charts that can explain the attitudes and behavior of graduates and graduate superiors. The results of the study show that the contribution of universities to competence after graduation is 19.5%, especially prioritizing the ability in the field of knowledge that has been provided during this study period as a provision in competition in the world of work and business, followed by learning abilities and research abilities and critical thinking. The next competencies are in terms of increasing the ability to speak English by 9%, the internet, the ability to operate computers and leadership. And the last is competence outside the field of science of 0.81. Keywords: Performance, Study Program, Competence.
Model Pengembangan Leadership Style Dalam Pendidikan Tinggi Deni Surapto; Rahmaddian Rahmaddian
JURNAL ADMINISTRASI KANTOR Vol 10 No 2 (2022): Vol 10 No 2 (2022): Jurnal Administrasi Kantor
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v10i2.2110

Abstract

The dynamics of the era of disruption have an impact on the industrial world and the business world, which requires companies to adapt to the environment. The speed of information technology creates intense competition and competition among companies to gain market share and become a market leader. The Open University (UT) is a higher education institution that has been implementing distance learning since 1984. To facilitate its services, UT has a Distance Learning Program Unit (UPBJJ) which is a UT technical implementation unit spread across every province. It has the task of carrying out administrative and public relations activities as well as promotion. Carry out learning assistance service activities and teaching material services which include implementing tutorials and extracurriculars, developing, fostering, and carrying out collaborations with various agencies. This requires human resources to perform. Agile leadership is a leadership style that seeks to remove obstacles to success so that employees can be more effective and productive. The research methodology used a quantitative approach, the population in the study was around 2,300 UT employees with a sample of 130 employees through a positive random sampling approach, the instrument was a 5-scale questionnaire, ranging from negative statements that strongly disagree to positive statements that strongly agree. The results showed that AL had a significant positive effect on Work Stress, WS had a significant positive effect on Job satisfaction, Job Satisfaction had a positive significant effect on Innovation, AL had a positive effect on Employee Performance, WS had a positive effect on Employee Performance, Job satisfaction had a positive effect on Employee Performance, Innovation employees have a positive effect on employee performance.Keywords: Agile Leadership, Job Stress, Job Satisfaction on Employee Performance
Analysis of Competence and Service Quality on Customer Satisfaction and Loyalty in Eastern Indonesia Border Tourism Milcha Handayani Tammubua; Deni Surapto
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.2022

Abstract

The border tourism between Indonesia and Papua New Guinea is currently in great demand by many tourists. Therefore, this study aims to analyze customer satisfaction and loyalty which are influenced by competence and service quality. To test the direct and indirect effect hypothesis, this study adopts a quantitative research approach. The research instrument used was a questionnaire. The sample of this research was 192 tourists who were visiting the PLBN Skouw tour. The research data were analyzed using Partial Least Squares (PLS) analysis method with SmartPLS3.0 software. The results of this study can prove that competence can have a positive and significant effect on service quality and customer satisfaction. Customer satisfaction has a positive and significant effect on customer satisfaction and loyalty. In addition, customer satisfaction can also mediate the relationship between competence and customer satisfaction. Customer satisfaction is proven to have a positive and significant effect on customer loyalty. Customer satisfaction can also mediate the relationship between service quality and customer loyalty.
Co-Authors Febrisi Dwita Irmawati Irmawati Koesanto, Stefani Made Ayu Artharini Leony Agustine Milcha Handayani Tammubua Rahmaddian Rahmaddian