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<![CDATA[INDEKS KEPUASAN MASYARAKAT (IKM) DALAM PELAYANAN SIM PADA SATLANTAS POLRES DUMAI ]]>
<![CDATA[Hildawati]]>
<![CDATA[ Jurnal Niara Vol. 12 No. 1 (2019) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/nia.v12i1.2641
<![CDATA[Service quality is one of the important studies in bureaucratic reform. Until now, the problems of services provided by the government/ state to the people who make arrangements tend to still have many complaints. Such as the issue of service time which is not in accordance with the standards, convoluted service procedures to the problems of facilities and infrastructure which are considered to be less supportive of the implementation of services. At the Satllantas Polres Dumai, the same problems still occur, including in the service of obtaining a driver's license (SIM). Through Minister of Administrative Reform and Bureaucratic Reform Regulation Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys in this study a survey was conducted to find out people's perceptions and satisfaction with the services performed by the Satlantas Polres Dumai in servicing people who manage SIMs. The survey method refers to the provisions in the Minister of Administrative Reform and Bureaucratic Reform Regulation No. 14 of 2017 concerning Guidelines for Preparing the Community Satisfaction Survey. From the results of the study it is known that the IKM value of service quality in obtaining a SIM at the Satlantas Polres Dumai is 3.16 which is in the interval 2.51 - 3.25. Based on these results, the conversion value of IKM obtained is 78.94, which is in the intervals of 62.51 - 81.25 with service quality is B and service performance is categorized as GOOD]]>
<![CDATA[Pemulihan Ekonomi Nasional di Masa Pandemi Covid-19 Melalui Trans-formasi Strategi Bisnis UMKM ]]>
<![CDATA[Hildawati]]>
<![CDATA[ Jurnal Ekonomi Dan Statistik Indonesia Vol 1 No 3 (2021): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI) ]]>
Publisher : <![CDATA[Future Science ]]>
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DOI: 10.11594/jesi.01.03.03
<![CDATA[Prior to the Covid-19 pandemic, UMKM contributed to Indonesia's GDP up to 60%. This fact shows that it has been proven to be able to reduce poverty and be able to absorb more workers than other business entities, thereby reducing unemployment. The main problem of this research is how is the transformation of UMKM business strategy in the recovery of the national economy during the Covid-19 pandemic? The purpose of this study is to describe that by transforming business strategies, UMKM have the potential for national economic recovery during the Covid-19 pandemic. This research is a qualitative descriptive study. The data collection technique used is literature study. Sources of data in this study using textbooks, articles, journals and statistical data. Data analysis technique is descriptive analysis. The results of the study show that in dealing with the Covid-19 pandemic, one of the important steps that the government can take for the recovery of the national economy is to pay attention to the growth and development of UMKM in Indonesia. Along with the current digitalization era, to realize innovative, productive and adaptive UMKM in the midst of the Covid-19 pandemic, UMKM need to transform digital-based business strategies. The contributions of this research include theoretical contributions and methodological contributions. The implication of this research is that the transformation of business strategy is a simple concept that can be carried out in the recovery of the national economy during the Covid-19 pandemic.]]>
<![CDATA[CSR, PERUSAHAAN PUBLIK, DAN KESEJAHTERAAN MASYARAKAT ]]>
<![CDATA[Hildawati Hildawati]]>;
<![CDATA[Sopyan Sopyan]]>;
<![CDATA[Dia Meirina Suri]]>;
<![CDATA[Adianto Adianto]]>
<![CDATA[ Jurnal Kebijakan Publik Vol 13, No 2 (2022) ]]>
Publisher : <![CDATA[Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau ]]>
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DOI: 10.31258/jkp.v13i2.8010
<![CDATA[Pelaksanaan CSR merupakan kewajiban bagi perusahaan sesuai dengan amanat UU No. 40 tahun 2007. Hal inilah yang mendorong PT. Pertamina RU II Dumai untuk melaksanakan program CSR terutama bagi masyarakat yang terdampak langsung dengan aktifitas perusahaan. Sehingga PT Pertamina RU II Dumai, dalam hal ini telah melaksanakan Program CSR yang disebut Program Pertanian Diatas Lahan Gambut. Sasaran Program ini adalah Kelompok Tani Paman Jaya di Kelurahan Tanjung Palas Kota Dumai yang merupakan masyarakat yang berdomisili di wilayah operasi perusahaan. Penelitian ini adalah penelitian kuantitatif dengan pendekatan deskriptif. Data penelitian adalah data primer yang dikumpulkan dengan menggunakan angket. Sampel penelitian sebanyak 20 orang. Alat analisis adalah SPSS statistic 17. Hasil penelitian adalah terdapat pengaruh variabel Program CSR (X) terhadap Kesejahteraan Masayarakat (Y), dengan kekuatan pengaruh variabel bebas (Program CSR) terhadap variabel terikat (Kesejahteraan Masyarakat) adalah sebesar 46,8%, sisanya sebesar 53,2% dipengaruhi oleh variabel independen yang lain. Atau dapat dikatakan bahwa Ha Diterima dan Ho ditolak. Sehingga kesimpulannya: Program CSR yang dilaksanakan oleh PT Pertamina RU II Dumai berpengaruh dan signifikan terhadap Kesejahteraan Masyarakat (Ha Diterima dan Ho ditolak)]]>
<![CDATA[EVALUASI KEBIJAKAN PENGELOLAAN SAMPAH PADA KECAMATAN DI KOTA DUMAI (STUDI PASCA PELIMPAHAN KEWENANGAN WALIKOTA KEPADA KECAMATAN DIBIDANG PERSAMPAHAN) ]]>
<![CDATA[Hildawati Hildawati]]>
<![CDATA[ PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 4 No. 2 (2018): Jurnal Publika ]]>
Publisher : <![CDATA[UIR Press ]]>
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DOI: 10.25299/jiap.2018.vol4(2).3602
<![CDATA[Garbage Problems in Dumai City in Manage by Dumai City Environmental Agency. However, until now the waste problem remains one of the discourses of the City Government to be resolved soon. In 2012, to address the garbage problem, has been issued Mayor Regulation No. 24 of 2012 on the Delegation of the Mayor's Authority to the Sub-District in the Field of Garbage. This is done so that the sub-districts can directly cooperate with relevant institutions to overcome this problem. This research was conducted by survey (field research) with data collection technique that is observation and interview. From the research results found that in the waste management in Dumai City is still Lack of coordination with related agencies such as Dumai City Environmental Office in the division of work areas related to the collection of levies, the absence of technical guidelines as well as guidelines and guidance execution delegation of affairs, the lack of facilities and infrastructure that can support the implementation of the authority overlapping, There are still many complaints to the Dumai City government to overcome this problem but still not overcome.]]>
<![CDATA[Potensi UEK-SP Kelurahan Rimba Sekampung Untuk Transformasi Menjadi Lembaga Keuangan Mikro (LKM) Di Kota Dumai ]]>
<![CDATA[Hildawati Hildawati]]>;
<![CDATA[Dia Meirina Suri]]>
<![CDATA[ PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 6 No. 1 (2020): Publika : Jurnal Ilmu Administrasi Publik ]]>
Publisher : <![CDATA[UIR Press ]]>
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DOI: 10.25299/jiap.2020.vol6(1).4939
<![CDATA[According to Law Number 1 of 2013 concerning Microfinance Institutions in article 5, it discusses all activities that collect and distribute funds must be incorporated, be PT or Cooperative. Until now there are still many Microfinance Institutions (LKM) that do not yet have a legal entity such as receiving UEK-SP Raimba Sekampung. This can trigger the risk of bad credit and also default, so that it can hamper the development of the LKM in achieving its goals. This study describes the opportunities and weaknesses and opportunities in the UEK-SP Kelurahan Rimba Sekampung. In addition, this study also describes the direction of the UEK-SP of Kelurahan Rimba Sekampung based on Law no. 1 of 2013. This research is a descriptive study with data collection techniques in the form of interviews and questionnaires. The selection of informants uses a purposive technique. Analysis of technical data used is qualitative and quantitative using SWOT. The results showed that the UEK-SP of Kelurahan Rimba Sekampung was in Quadrant 1 of the SWOT Diagram which could be interpreted that the UEK-SP of Kelurahan Rimba Sekampung could carry out Growth Strategies related to strengths greater than existing and Opportunities greater than needed. In other words, UEK-SP of Kelurahan Rimba Sekampung is designed to be developed into an LKM with clear legality.]]>
<![CDATA[Indeks Kepuasan Masyarakat (IKM) Kelompok Nelayan Tuna Terhadap Program CSR PT Pertamina RU II Dumai ]]>
<![CDATA[Hildawati Hildawati]]>
<![CDATA[ PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 6 No. 2 (2020): Publika: Jurnal Ilmu Administrasi Publik ]]>
Publisher : <![CDATA[UIR Press ]]>
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DOI: 10.25299/jiap.2020.vol6(2).5965
<![CDATA[CSR is a commitment of business people to continue to act ethically, operate legally and contribute to economic growth, along with improving the quality of life of employees and their families as well as improving the quality of local communities and communities in the business environment within the company's business environment. PT Pertamina RU II Dumai is one company that continuously carries out CSR activities with various target groups in the community. One of the beneficiaries of PT Pertamina RU II Dumai's CSR program is the Tuna Fishermen Group with the Fishermen Community Empowerment Program (Minapolitan Village Development Pilot Project). This study is to measure community satisfaction with the CSR program that has been carried out so that concrete steps can be found to increase the benefits of program implementation. The population of this research is the Tuna Fishermen Group with 11 members. The sampling technique is the Census. The data method used a questionnaire and observation. Data analysis refers to Permen PAN and RB No. 14 of 2017. From the analysis conducted, it was obtained that the IKM value was 3.25 with the IKM value converted to 81.25 which could be interpreted as “Good” for the Performance Quality Program.]]>
<![CDATA[Persepsi Masyarakat Terhadap Kualitas Pelayanan Samsat Dumai ]]>
<![CDATA[Hildawati Hildawati]]>
<![CDATA[ PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 7 No. 1 (2021): Publika : Jurnal Ilmu Administrasi Publik ]]>
Publisher : <![CDATA[UIR Press ]]>
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DOI: 10.25299/jiap.2021.vol7(1).6761
<![CDATA[One of the roles of government agencies is to carry out public services. This includes the Samsat Dumai which is responsible for providing services in the management of the issuance of driving letters such as STNK and TNKB. In its implementation, this service has received a lot of public response, especially the comfort of the service room and the attitude of the apparatus in the service process which is considered less responsive. For this reason, this study seeks to describe people's perceptions about: Performance Theory used is the opinion of Berry and Parasuraman in Mu'ah and Masram (2014: 24) service quality can be seen through five things including: 1) tangible 2) reliability, 3) power responsive, 4) certainty, and 5) empathy. Data collection techniques are observation, questionnaires and interviews. The sample used was 120 people with the incidental sampling technique. Data analysis using descriptive statistics. From the results of the study, it was obtained that the responses of respondents about the community's perception of the quality of service were good with a total score obtained of 10,565 which was in the score range 10,200 - 12,599. Or when viewed by the percentage, there are 40, 23% of respondents who stated that the quality of Samsat services was categorized as Good]]>
<![CDATA[KEPUASAN MASYARAKAT TERHADAP PELAKSANAAN PROGRAM COORPORATE SOCIAL RESPONSIBILITY (CSR) PT. PERTAMINA RU II DUMAI ]]>
<![CDATA[Hildawati Hildawati]]>;
<![CDATA[Dedy Afrizal]]>
<![CDATA[ JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 19, No 2 (2021): JIANA: Jurnal Ilmu Administrasi Negara ]]>
Publisher : <![CDATA[Universitas Riau ]]>
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DOI: 10.46730/jiana.v19i2.7996
<![CDATA[Entitas bisnis mempunyai kewajiban untuk melaksanakan CSR sesuai dengan yang diamanatkan dalam UU No. 40 tahun 2007 tentang Perseroan Terbatas. Selain itu, pelaksanaan CSR secara rutin yang dilakukan oleh perusahaan akan memberikan dampak ppositif bukan hanya kepada masyarakat tetapi juga memberikan manfaat bagi perusahaan dan pemerintah daerah. Sebagai salah satu BUMN yang beroperasi di Kota Dumai dan aktifitas bisnisnya berdampak pada lingkungan dan masyarakat, PT Pertamina RU II Dumai secara kontinu melakukan CSR dengan berbagai kelompok sasaran di masayarakat. Salah satu kelompok sasarannya adalah Kelompok Tani Paman Jaya dengan Program Pertanian Diatas Lahan Gambut. Tujuan penelitian ini adalah untuk mengetahui kepuasan masyarakat terhadap Program CSR PT Pertamina RU II Dumai khususnya untuk program pertanian diatas lahan gambut. Populasi penelitian ini adalah Keompok Tani Pamn Jaya di Kelurahan Tanjung Palas RT. 12 dengan jumlah anggota 26 orang. Teknik pengamilan sampel adalah Purposive Sampling sebanyak 20 orang. Metode pengumpulan data menggunakan angket, observasi dan dokumentasi. Analisis data mengacu pada Permen PAN dan RB No. 14 Tahun 2017. Dari Analisis yang dilakukan diperoleh Nilai IKM 3,70 dengan nilai IKM konversi 92,70 yang dapat diartikan Mutu Kinerja Program adalah “Baik”.]]>
<![CDATA[Faktor – Faktor yang Mempengaruhi Penjualan Sepeda Motor Merek Yamaha CV. Prima Yamaha Nusantara Dumai ]]>
<![CDATA[Hildawati Hildawati]]>;
<![CDATA[Nurmala Sari]]>;
<![CDATA[Maulida Aulia]]>
<![CDATA[ Jurnal Pendidikan dan Konseling (JPDK) Vol. 4 No. 4 (2022): Jurnal Pendidikan dan Konseling ]]>
Publisher : <![CDATA[Universitas Pahlawan Tuanku Tambusai ]]>
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DOI: 10.31004/jpdk.v4i4.6501
<![CDATA[Masih kurang pencapaian target penjualan produk pada CV. Prima Yamaha Nusantara Dumai dan masih kurang tersedianya stok sepeda motor type tertentu sehingga permintaan konsumen tidak terpenuhi pada CV. Prima Yamaha Nusantara Dumai. Adapun tujuan penelitian deskriptif ini yaitu untuk mengetahui faktor–faktor yang mempengaruhi penjualan sepeda motor merek Yamaha pada CV. Prima Yamaha Nusantara Dumai dan untuk mengetahui faktor–faktor yang menjadi penghambat penjualan sepeda motor merek Yamaha pada CV. Prima Yamaha Nusantara Dumai. Teori yang digunakan dalam penelitian ini adalah menurut Basu Swastha & Irawan (2008:406) dalam praktek, kegiatan penjualan itu dipengaruhi oleh beberapa faktor. Faktor–faktor tersebut adalah Kondisi dan kemampuan penjual, Kondisi Pasar, Modal, Kondisi organisasi perusahaan dan Faktor lain. Adapun populasi dan sampel dalam penelitian ini terdiri dari seluruh karyawan dan konsumen. Teknik pengambilan sampel karyawan dengan menggunakan metode sampling jenuh, sedangkan konsumen metode sampling incidental. Jenis sumber data yaitu data primer dan data sekunder, sedangkan teknik pengumpulan data yang digunakan wawancara dan kuesioner. Teknik analisa data yaitu statistik deskriptif dan teknik pengukuran menggunakan rating scale. Hasil penelitian dari 81 responden menunjukkan faktor–faktor yang mempengaruhi penjualan sepeda motor merek yamaha pada CV. Prima Yamaha Nusantara Dumai berada dikategori baik, dengan total skor 2601 dan persentase 71,36%. Adapun yang menjadi faktor penghambat pada CV. Prima Yamaha Nusantara Dumai yaitu kurangnya kondisi pasar dan kurangnya modal.]]>
<![CDATA[Evaluasi Kualitas Pelayanan RSUD Kota Dumai Terhadap Pengguna Kartu BPJS Kesehatan Menggunakan Indeks Kepuasan Masyarakat ]]>
<![CDATA[Hilda Wati]]>;
<![CDATA[Dia Meirina Suri]]>;
<![CDATA[Dedy Afrizal]]>;
<![CDATA[Dila Erlianti]]>
<![CDATA[ PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 8 No. 2 (2022): Publika : Jurnal Ilmu Administrasi Publik ]]>
Publisher : <![CDATA[UIR Press ]]>
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DOI: 10.25299/jiap.2022.vol8(2).10577
<![CDATA[PAN and RB Ministerial Regulations Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey, it is explained that every public service provider is obliged to evaluate the community satisfaction survey. This study aims to determine the Community Satisfaction Index of BPJS Health card users on Dumai City Hospital services. The method used is quantitative research with a descriptive approach. The research population is the community of BPJS Health card users who come to the Dumai City Hospital to get services. The results showed that the Community Satisfaction Index of BPJS Health card users for Dumai City Hospital services got an IKM value of 74.73. Based on the IKM value, the service performance of the Dumai City Hospital is categorized as Good with Service Quality being "B".]]>
