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All Journal OPSI Abdimas Universal JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Tiena Gustina Amran
Universitas Trisakti
Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Rancangan Service Scorecard sebagai Pengukuran Kinerja Pelayanan Cargo Nurlailah Badariah; Tiena Gustina Amran; Aditya Friandy
JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Vol 2, No 3 (2014)
Publisher : Universitas Al Azhar Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36722/sst.v2i3.135

Abstract

Abstrak – Persaingan antara pelaku bisnis charter flight semakin ketat dalam persaingan global. perusahaan harus  dinamis dan adaptif terhadap perubahan lingkungan bisnis. Perubahan ke arah strategi yang dapat diimplementasikan sesuai dengan perkembangan persaingan charter flight untuk pelayanan yang terbaik bagi pelanggan. Penelitian ini menggunakan pendekatan aplikatif yaitu merancang suatu sistem yang dapat diaplikasikan pada perusahaan charter flight, yang telah memiliki sistem pengelolaan kinerja dengan menggunakan Balanced Scorecard. Pada perancangan Balanced Scorecard terdapat 4 perspektif utama yaitu : financial perspective , customer perspective, internal business processes , learning and growth perspective. Balanced Scorecard tidak di desain secara spesifik untuk perusahaan jasa dan tidak bersifat prediksi. Sementara Service Scorecard memfokuskan spesifik pelayanan pada customer perspective. Dari hasil penelitian diperoleh Strategy Mapping yang memuat tujuan-tujuan strategis dan indikator (Lead dan Lag) dari Service Scorecard. Terdapat 17 ukuran kinerja yang temuat di dalam 17 tujuan strategis dan 7 perspektif dari Service Scorecard yaitu : Growth, Leadearship, Acceleration, Collaboration, Innovation, Execution, Retention. Tujuan strategis yang dibuat dalam suatu Strategy Mapping dan indikator sangat berguna untuk menyusun langkah selanjutnya yang akan ditempuh oleh perusahaan.  Abstract – Competition between charter flight businesses increasingly stringent in a global competition. Companies must be dynamic and adaptive to changes in the business environment.  Changes in the direction of strategy that can be implemented in accordance with the competition  development of charter flight for the best service for customers. This research uses applicative approach to design a system that can be applied to the charter flight company, which already has a performance management system by using the Balanced Scorecard. In the Balanced Scorecard , there are four main perspectives: financial perspective, customer perspective, internal business processes, learning and growth perspective. Balanced Scorecard is not designed specifically to service companies and non-predictive. While the Service Scorecard specific focus on customer service perspective. This research has resulted a strategy map with subsequent strategic objectives and indicator (Lead and Lag) for Service Scorecard. Finally, there are 17 performance measures with subsequent 17 strategic objectives and 7 perspectives Service Scorecard: Growth, Leadearship, Acceleration, Collaboration, Innovation, Execution, Retention. Strategic goals made in a Mapping Strategy and indicator is very useful to formulate the next steps to be taken by the company. Keyword – Service Scorecard, Balanced Scorecard, Strategy Mapping, customer perspective, Lead dan Lag
Pendampingan Perencanaan dan Pengendalian Produksi di PT. Ganding Toolsindo Annisa Dewi Akbari; Idriwal Mayusda; Tiena Gustina Amran; Nora Azmi; Sisca Dewi Septiani
Abdimas Universal Vol. 4 No. 2 (2022): Oktober
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v4i2.238

Abstract

Achieving production targets is the goal of all companies, especially manufacturing companies. PT Ganding Toolsindo is an automotive component manufacturing company that aims to provide a high level of service and is committed to its clients, so achieving production targets is essential. However, it is unfortunate that there are still problems regarding the non-fulfillment of production targets. In addition, issues regarding rusty raw materials and waste also occur there. The cause of this problem is the advantages and disadvantages of raw materials because production planning and control have not been appropriately implemented. Therefore, this Community Service (PkM) aims to assist partners in solving these problems through training, production planning, and control assistance. The PkM series is carried out with a preliminary survey, material preparation, training, and mentoring. The material given in this PkM activity is about "Introduction to Production Planning and Control" and "Production Planning and Control Systems for Make to Order (MTO) Type Companies.” In addition, assistance is provided to solve problems that are the company's focus, namely making Side Tube part products by making dual kanban for the parts. Based on the evaluation results, this PkM activity has been carried out well and received a positive response from PkM partners, namely PT. Ganding Toolsindo.
Analysis of Indonesia’s Automotive Component Export by Country of Destination Using Multivariate Analysis Dedy Sugiarto; Triwulandari S. Dewayana; Dorina Hetharia; Tiena Gustina Amran
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2015: Proceeding ISETH (International Conference on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aim of this paper was to present an overview of Indonesia’s automotive component export by the country of destination. The data were taken from the Statistics Indonesia (Badan Pusat Statistik/BPS) of 2014, particularly the code of HS8708. Descriptive statistics, cluster analysis and principal component analysis were used in the analysis. The results showed that histogram of total export value indicated that the curve was skewed to the right which means there were some extreme values on the right. The largest export value, subsequently, came from Thailand, Japan, and Malaysia. Based on dendogram of the cluster analysis, there were five clusters of country of destination. Meanwhile the countries of destination include Thailand, Japan, Malaysia, Brazil, Mexico, and others. Biplot principal component analysis identified the diverse characteristics of export destination countries among clusters. Gear boxes, clutches, and chasis frames were mostly demanded by Thailand; most of road wheels and part of radiators were exported to Japan; numbers of fuel tanks were sent to Malaysia; drive axles were mostly exported to the cluster of China, United Kingdom, and Philippines; while high demand of radiator spare-parts were obtained from United States.
Application of The Triple Layered Business Model Canvas in Corporate Social Responsibility: Systematic Literature Review Inggitana Widya Kumala Putri; Tiena Gustina Amran; Dadang Surjasa
OPSI Vol 16, No 1 (2023): ISSN 1693-2102
Publisher : Jurusan Teknik Industri Fakultas Teknologi Industri UPN "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/opsi.v16i1.8379

Abstract

The coronavirus (COVID-19) pandemic is still a main concern for various levels of society. Changes in people's lifestyles have triggered companies to switch to the right new business strategies to control their businesses during the COVID-19 pandemic. The unemployment rate, which increased by 7.07 percent due to the pandemic, needs to be suppressed by opening new jobs. The Triple Layered Business Model Canvas (TLBMC) is a method that can be used by Corporate Social Responsibility (CSR) to collaborate with the surrounding community in improving their quality of life during the pandemic. This research was conducted to identify the development of the TLBMC method, which can be obtained from literature studies from 2016 to 2022. The method used in this study is the Systematic Literature Review (SLR). This study uses the Exponential Comparison Method (MPE) to minimize bias in assessing the quality of the selected literature. The results showed that from 27 pieces of literature, nine top-selected literature with total scores above 5019 points could support research on applying TLBMC in CSR. This study found the importance of CSR collaboration with the community in restoring the economic cycle in the midst of the COVID-19 pandemic with the support of the TLBMC method.
Co-Authors Aditya Friandy Annisa Dewi Akbari Dadang Surjasa, Dadang Dedy Sugiarto Dorina Hetharia Idriwal Mayusda Inggitana Widya Kumala Putri Nora Azmi Nurlailah Badariah Sisca Dewi Septiani Triwulandari S. Dewayana