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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Ekonomi Bisnis dan Akuntansi
Suprapti Suprapti
Universitas STEKOM
Economics, Econometrics & Finance

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PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ANGKRINGAN JOGLO BOYOLALI (AJB) Henny Kumalasari Widodo; Dewi Widyaningsih; Suprapti Suprapti; Diah Aminnariana
Jurnal Ekonomi Bisnis dan Akuntansi (JEBAKU) Vol. 2 No. 1 (2022): April
Publisher : Politeknik Pratama Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jebaku.v2i1.257

Abstract

Kualitas pelayanan dan kualitas produk pada Angkringan Joglo Boyolali (AJB) merupakan variabel bebas yang dianalisis dalam penelitian ini untuk mengetahui pengaruhnya terhadap loyalitas pelanggan. Data penelitian diperoleh dari kuesioner dengan jumlah sampel sebanyak 100 responden dengan teknik pengambilan sampel menggunakan metode purposive sampling. Sumber data diambil dari pengisian kuesioner online menggunakan googleform yang nantinya akan diolah menggunakan software SPSS 23.0. Beberapa pengujian data dimulai dari uji validitas dan reliabilitas, uji regresi linier berganda (uji hipotesis, uji t, dan uji f). Hasil penelitian menunjukkan bahwa variabel kualitas pelayanan dan kualitas produk berpengaruh positif dan signifikan terhadap variabel loyalitas pelanggan. Kualitas pelayanan dan kualitas produk juga berpengaruh secara simultan terhadap variabel loyalitas pelanggan.
MANAJEMEN PENGOLAHAN DATA ADMINISTRASI KEUANGAN SEKOLAH MENGGUNAKAN METODE GROUNDED RESEARCH Suwardi Suwardi; Suprapti Suprapti; Danang Danang
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 2 (2020): Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v13i2.225

Abstract

The administrative financial data processing management system at SMP N 17 Semarang is carried out by students coming directly to pay to the Administration, because the use of 1 existing computer facility in the Principal's room and 3 computer facilities in the Administration room makes payment data recorded in a book. big. The data used in SMP N 17 Semarang still uses manual recording or bookkeeping, which can result in errors in recording payments with the same student's name, data easily lost or torn. The Grounded Research method is expected to be able to produce quality management information to support management policies. In addition, with good management of administrative activities, it is hoped that it will be able to provide comfort for students and parents of guardians in making transactions. To anticipate the occurrence of tuition payment services that are slow, not fast and inaccurate due to the large number of student payments. Seeing the duties and functions that must be carried out by administrative officers of SMP N 17 Semarang to hold a School Information system, the authors built a School Management Information System as an alternative to make it easier for administrative officers to input new student admissions, student data collection and tuition payments. which is in SMP N 17 Semarang.
Co-Authors Danang, Danang Dewi Widyaningsih Diah Aminnariana Henny Kumalasari Widodo Suwardi Suwardi