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All Journal IJITEE (International Journal of Information Technology and Electrical Engineering)
Fransisca Julia Kusuma Deviyanti
Universitas Gadjah Mada
Electrical & Electronics Engineering

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Ontology-Based Social Media Talks Topic Classification (Twitter Case) Fransisca Julia Kusuma Deviyanti; Sri Suning Kusumawardani; Paulus Insap Santosa
IJITEE (International Journal of Information Technology and Electrical Engineering) Vol 3, No 1 (2019): March 2019
Publisher : Department of Electrical Engineering and Information Technology,Faculty of Engineering UGM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (984.569 KB) | DOI: 10.22146/ijitee.46534

Abstract

In the era of digital communication, the use of Twitter as a customer service has been widely encountered. Companies have started to develop strategies around effective use of Twitter, one of which was to identify problems that customers frequently complain about. Twitter, with its straightforward tweet characteristics, will certainly contain sentences with very specific and easily recognizable keywords. These characteristics can be used as a basis for classifying tweets into certain topics. With a help of ontology, classification with keywords can be done automatically. The purpose of this paper is to design an ontology used as a basis for classifying tweets into certain topics related to the 4G telecommunications network in Indonesia and to evaluate performance of proposed classifier model.
Co-Authors Paulus Insap Santosa Sri Suning Kusumawardani