<![CDATA[ABSTRACT Regulation of the Board of Directors Number: PD-12/DIR/2012 servers regulations used by PT. TASPEN (Persero)  as guidelines  for the implementation  of main duties and their functions to manage  Pension  Program  including  Retirement  Saving  Program,  and  Participant  Data Management  to Retired  Civil Servants.  Regulation  of the Board of Directors  is also used to recommend  the  success  and  failure  of  service  regulations  established  by  PT.  TASPEN (Persero) related to post-retirement reforms (pensions). This study used a qualitative descriptive method. With the interactive model analysis by Milles and Huberman (1992), which consists of three components  of analysis,  namely  the analysis  of data reduction,  data presentation  and drawing  of a conclusion.  The writer  conducted  direct  interviews  and  observation  by looking directly  at  the  phenomena  that  occured  in  the  field.  The  results  of  the  study  is  the implementation of program services and superannuation pension run by PT. TASPEN (Persero) Branch of Denpasar  has been going well and in accordance  with the policies set out in the Directors Rule Number: PD-12/DIR/2012.  However,  implementation  has encountered  several obstacles that hindered the implementation of services to participants such as pension file management and participant data management. The role TASPEN in providing solutions related to constraints  that occur is through some form of socialization  strategies that direct services, socialization  with the use of electronic and printed media, external and internal reconciliation routine  as well  as financial  reconciliation  and  ease  of service  benefit  from  their  services customers visits, e-banking, MOBTAS services, and 1 hour services.  Keywords: Policy Implementation  of Service Regulations, Retirement Management,  Regulation of the Board of Directors Number: PD-12/DIR/2012 PT. TASPEN (Persero)IMPLEMENTASI KEBIJAKAN PERATURAN PELAYANAN MANAJEMEN KEPENSIUNAN Tinjauan Implementasi Peraturan Direksi Nomor PD- 12/DIR/2012 PT.TASPEN (Persero) Denpasar]]>
