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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Joong-Ki : Jurnal Pengabdian Masyarakat Formosa Journal of Multidisciplinary Research (FJMR) SWARNA EJOIN : Jurnal Pengabdian Masyarakat Joong-Ki
Tanti Widia Nurdiani
Universitas Islam Raden Rahmat Malang
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Build a Service Excellence Culture of Pleasure to Customers Tanti Widia Nurdiani; R.M Mahrus Alie
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 3: September 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v1i3.833

Abstract

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyze and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.
Training Certified Risk Associates for Internal Supervisory in ponegoro University Semarang Tanti Widia Nurdiani; R. M Mahrus Alie
Formosa Journal of Multidisciplinary Research Vol. 1 No. 8 (2022): December 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v1i8.2225

Abstract

To enhance good business governance practices, leaders and employees must meet the minimum requirements and competency standards and be knowledgeable about risk management for agency activities. Thus, CRA certification is a competency-based training program for mid-level risk management practitioners in order to address existing issues. As a form of community empowerment, Smart Indonesia Academy provides training and certification in risk management to the team of the Diponegoro University Internal Monitoring Unit. This study aims to investigate the community service activities provided by the Smart Indonesia Academy by providing risk management training and certification to the team of the Diponegoro University Internal Oversight Unit. The analytic-descriptive method was utilized to collect data, analyze it, and interpret the results of this qualitative study. The findings of the study indicate that Smart Indonesia Academy has been successful in empowering the community through CRA training and certification that is well-managed and effective. This program for community service is all-inclusive and can reach the goals set by the Chancellor of Diponegoro University. 
BUILD A SERVICE EXCELLENCE CULTURE OF PLEASURE TO CUSTOMERS Tanti Widia Nurdiani; R. M. Mahrus Alie
EJOIN : Jurnal Pengabdian Masyarakat Vol. 1 No. 1 (2023): EJOIN : Jurnal Pengabdian Masyarakat, Januari 2023
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (248.39 KB)

Abstract

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyse and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.
Build a Service Excellence Culture of Pleasure to Customers Tanti Widia Nurdiani; R.M Mahrus Alie
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 3: September 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v1i3.833

Abstract

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyze and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.
KURSUS CERTIFIED RISK ASSOCIATES DAN SERTIFIKASI PENINGKATAN SISTEM MANAJEMEN MUTU DI POLITEKNIK BANYUWANGI Tanti Widia Nurdiani
SWARNA: Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 5 (2023): SWARNA: Jurnal Pengabdian Kepada Masyarakat, Mei 2023
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/swarna.v2i5.531

Abstract

Pimpinan dan pegawai harus memenuhi persyaratan minimum dan standar kompetensi, serta pengetahuan tentang manajemen risiko untuk aktivitas keagenan, guna meningkatkan praktik tata kelola bisnis yang sehat. Oleh karena itu, Certified Risk Associate (CRA) hadir sebagai solusi untuk masalah yang ada. Sebagai bentuk pemberdayaan masyarakat, Smart Indonesia Academy sebagai perusahaan pengelola memberikan pelatihan manajemen risiko dalam rangka Certified Risk Associate (CRA) kepada tim Politeknik Negeri Banyuwangi. Penelitian ini menggunakan penelitian kualitatif dengan pendekatan deskriptif analitik. Peneliti memanfaatkan data primer dan sekunder, seperti wawancara, artikel jurnal, buku, artikel berita, dll. Hasil penelitian menunjukkan bahwa Tanti Widia Nurdiani sebagai pembicara dari Smart Indonesia Academy melakukan kegiatan tersebut sebagai bentuk pemberdayaan masyarakat dengan tujuan untuk meningkatkan keterampilan dan pengetahuan manajemen risiko tim Politeknik Negeri Banyuwangi. Upaya ini telah berjalan dengan baik. Tujuan dari kegiatan pengabdian kepada masyarakat ini adalah untuk membantu tim Politeknik Negeri Banyuwangi dalam mencapai tujuan organisasi secara efektif dan efisien. Pelatihan yang diberikan oleh Tanti Widia Nurdiani sesuai dengan pemahaman mengenai pelatihan terkait manajemen risiko.
Build a Service Excellence Culture of Pleasure to Customers Tanti Widia Nurdiani; R.M Mahrus Alie
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 3: September 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v1i3.833

Abstract

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyze and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.
INCREASING CUSTOMER LOYALTY THROUGH SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE DIGITAL ERA Adi Sofyana Latif; Teguh Setiawan Wibowo; Tanti Widia Nurdiani; Erina Alimin; Yayat Suharyat
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.9060

Abstract

This research is motivated by the importance of consumer loyalty for companies. This study aims to determine and analyze the effect of service quality and customer satisfaction on customer loyalty in the Digital Era. The research method used in this research is descriptive method with a quantitative approach. The sample in this study were 100 consumers using a random sampling technique. Collecting data using questionnaires distributed to consumers. The instruments used have been tested for validity and reliability. The collected data were analyzed using the classical assumption test and multiple linear regression using excel and SPSS. The results of this study indicate that 1) Service quality has a positive and significant effect on consumer loyalty in the digital era, 2) Customer satisfaction has a positive and significant effect on customer loyalty in the digital era, and 3) Service quality and customer satisfaction have a positive and significant effect on customer loyalty in the digital Era. The findings of this study indicate that if companies want to increase consumer loyalty, companies must also improve service quality and customer satisfaction in the digital era.
THE ROLE OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CULTURE IN INCREASING EMPLOYEE COMMITMENT Teguh Setiawan Wibowo; Didi Suhendi; I Made Adi Suwandana; Tanti Widia Nurdiani; Fatimah Malini Lubis
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.9062

Abstract

This research is motivated by the importance of employee commitment in achieving company goals. This study aims to determine and analyze the influence of transformational leadership and organizational culture on employee commitmentThe research method used in this study is a descriptive method with a quantitative approach. The sample for this study consisted of 100 employees using a random sampling method. Data is collected via surveys distributed via google forms. The instruments used have been tested for validity and reliability. Collected data were analyzed using the classical assumption test and multiple linear regression using excel and SPSS. This is shown by the results of this study 1) transformational leadership has a positive and significant effect on employee commitment, 2) organizational culture has a positive and significant effect on employee commitment, and 3) transformational leadership and organizational culture have a positive and significant effect on employee commitment. The findings of this study suggest that if companies want to increase employee commitment, companies must improve transformational leadership and organizational culture.
Co-Authors Adi Sofyana Latif Didi Suhendi Erina Alimin Fatimah Malini Lubis R. M Mahrus Alie R. M. Mahrus Alie R.M Mahrus Alie Suwandana, I Made Adi Teguh Setiawan Wibowo Yayat Suharyat