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Suparwan CK
Institut Transportasi Dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

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AN ANALYSIS OF THE LACK OF SOCIAL MEDIA ACCESS AND INFORMATION SERVICE BY CTC (CAWANG- TOMANG-CENGKARENG) TOLL WAY USERS IN PT JASA MARGA (PERSERO) TBK Suparwan CK; Aang Gunawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 1 (2016): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i1.916

Abstract

PT Jasa Marga (Persero) Tbk is a toll way developer in Indonesia. Jasa Marga has built and opened thirteen toll ways managed by nine branches and one subsidiary company, PT. Jakarta Outer Ring Road. The length of the toll ways is 496 km or 78% of the length of toll ways in Indonesia which reached 630 km. PT. Jasa Marga, Tbk has 102 CCTV cameras and 19 cameras on Cawang-Tomang-Cengkareng toll way. Knowing the influence of social media and information service on Cawang-Tomang-Cengkareng toll way that provided by PT. Jasa Marga (Persero) Tbk was the purpose of this research. Questionnaire and field research were used in this research. The fishbone analysis was used to analyze the data. The result of this research showed that the socialization about toll road condition by social media and information service for user was not optimal. There were 14 of 30 respondents or  46.67% said Yes that they knew about the current traffic condition by social media and 13 of 30 respondent or 43.33% said Yes that they knew about the current traffic conditions by information service. Due to the lack of socialization and cooperation with mass media caused toll way users did not know about current traffic condition that made congetion on the toll way.
Pengaruh Profesionalisme Personil terhadap Kualitas Pelayanan Logistik pada Dinas Material Korps Marinir Jakarta Suparwan CK; Ratu Ratna Trisna; Datunabolon Datunabolon
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 1 (2018): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i1.897

Abstract

The Indonesian Navy materials’ sub unit is one of the main commands (KOTAMA) of the Indonesian Navy with the slogan “Jalesu Bhumyamca Jayamahe” which means “we are victorious in the sea and in the land.” The aim of the study is to analyse the effect of the materials sub unit employees’ professionalism to the logistics’ service quality in 2017. The method used was field and library research. The study used simple linear regression, coefficient correlation, coefficient determination, and hypothesis testing to analyse the data. The result shows that there is a significant effect between employees’ professionalism to the logistics’ service quality shown by the simple linear regression of Y=34,540 + 0.87 X. Based on the coefficient determination, there are some factors affect the service quality which are employees’ professionalism (90,25%) and facilities at work, discipline, work effective (9.75 %). The hypothesis also proves that t-count is more than t-table which Ho is rejected and Ha is accepted. It concludes that there is significant relation between both factors.
KINERJA KEAGENAN DAN CLEARANCE KAPAL LIVESTOCK PERUSAHAAN PELAYARAN INDONESIA Suparwan CK; Dian Permata Sari; Berlian Badarusman
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 2 (2018): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i2.847

Abstract

The purpose of the study is to analyze the ship agency performance towards the clearance of livestock ship at PT Serasi Shipping Indonesia. The methods used in the data analysis were simple linear regression and hypothesis testing method. The result of the analysis shows that there is a correlation between the ship agencies towards the clearance of livestock ship. Y= 9,800+0.407X. Based on the t-test analysis, in order to analyze the effect of the whole variables X to variables Y simultaneously, the result is 6,640. Therefore, t count > t table which is 6,640 > 1,701, which means H0 is rejected and H1 is accepted. As a result, there is a simple but strong and positive correlation between the performance of ship agencies towards clearance livestock ships with KP of 61.2%.
Pengaruh Integrated Marketing dan Relationship Marketing Terhadap Loyalitas Pelanggan Sekar Widyastuti Pratiwi; Suparwan CK; Nursery Alfaridi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 2 (2019): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i2.796

Abstract

The purpose of the research is to analyze and find out the effect of integrated marketing and marketing relationship to the airlines customers’ loyalty using Structural Equation Modelling (SEM). The population of the research was airlines passengers of Soekarno Hatta Airport and sample was taken of 105 respondents. The data was collected using questionnaire, interview, documented study, studied variables by using Likert Scale. The questionnaire result was analyzed using Lisrel (statistics software). The result from hypothesis test is parsially the integrated marketing variable does not show significant effect to loyalty variable that can be seen from the score t = -0.99 < -1.96. Based on t score t = 8.27 > 1.96, relationship marketing is the variable that give strong and significant effect to loyalty variable. Simultaneously, independent variables, relationship marketing dan integrated marketing, give positive and significant effect to loyalty variable. Based on 11 criteria of GOF / Good on Fit model, the model in this research has shown good modeling which means the measurement model obtained from the data is in accordance with the research hypothesis due to 8 out of 11 criteria fullfilled
Co-Authors Aang Gunawan Berlian Badarusman Datunabolon Datunabolon Dian Permata Sari Nursery Alfaridi S Nasution Ratu Ratna Trisna Sekar Widyastuti Pratiwi