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All Journal Jurnal Ilmiah Kajian Keimigrasian (JIKK) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Journal of Administration and International Development
Catur Susaningsih
Politeknik Imigrasi
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pelayanan Paspor Bagi Penyandang Disabilitas Sensoris di Kantor Imigrasi Anida Sri Rahayu Mastur; Catur Susaningsih; Pascalis Danny Kristi Wibowo
Jurnal Ilmiah Kajian Keimigrasian Vol 5 No 1 (2022): Jurnal Ilmiah Kajian Keimigrasian
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jikk.v5i1.321

Abstract

The purpose of this article is to understand how to provide passport services at the Immigration Office for Persons with Sensory Disabilities. The method used is a qualitative approach, collecting data through desk study, and data analysis techniques using an interactive model to draw conclusions. The result is that passport services for persons with disabilities at the Immigration Office are still limited for persons with physical disabilities, while persons with sensory disabilities have not been able to obtain appropriate services. Therefore, passport services for persons with sensory disabilities can be carried out by providing adequate and friendly facilities for persons with disabilities in the sensory category.
SMS GATEWAY SYSTEM NOTIFICATION OF FOREIGNERS' RESIDENCE PERMITS AT CLASS II NON-TPI IMMIGRATION OFFICES IN DEPOK Catur Susaningsih; Priati Assiroj; Fadhil Atallah Dwiputro
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 3 No 1 (2021): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v3i1.310

Abstract

The Immigration Office Class II Non-TPI Depok is an Immigration Technical Implementation Unit that has a fairly wide work area coverage. This is certainly a challenge for the Depok Immigration Office in carrying out supervision and services for foreigners living in its working area. The increasing use of cellular telephones in the world must be utilized by the Depok Immigration Office in using cellular telephones to carry out supervision and service to foreigners living in its working area. One system that can take advantage of the use of cellular phones is the SMS Gateway system which can be used as a notification system to foreigners regarding the validity period of their residence permit. The purpose of this study is to determine the extent to which the SMS Gateway system for notification of foreigners' residence permits is useful and important at the Depok Immigration Office, as well as explaining how it is implemented. In making the system, the author uses a system development method, namely the System Development Life Cycle which aims to make the system can be made with clear stages and the system can be made well. The results of this study are the SMS Gateway system for foreigner notification which is used as a reminder of the validity period of the foreigner's residence permit.
ANALYSIS OF FOREIGNER REPORTING APPLICATIONS WITH DELONE AND MCLEAN MODELS (CASE STUDY OF CLASS I IMMIGRATION OFFICE NON TPI PEMALANG) Catur Susaningsih; Gunawan Ari Nursanto; Subkhi Mubarok
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 3 No 2 (2021): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v3i2.347

Abstract

The development of information and communication technology is happening so very fast and is driven by the human need to help get the job done.Directorate General of Immigration is one of the government agencies that implement the use of information and communication technology, the use of such technology is expected to be able to help the duties and functions of Immigration. One of the functions of Immigration is as a state security, in that it is realized by supervision.In this case, the supervision in question is for foreign nationals not only the process of entry and exit, but concerns the existence and activity while in the territory of Indonesia.In 2015 the Directorate General of Immigration released a Foreign Reporting Application (APOA) with the aim of facilitating the reporting of foreigners to the Immigration office. The use of the application has been running in all Immigration offices, but at the Imigrasi Office Class I Non TPI The use of APOA encounters obstacles in use.Therefore, the authors analyzed APOA using the DeLone and McLean models to measure the success of APOA and findout the obstacles that exist through the variables that have been determined.The results of this study concluded that the application can run well and proven to help surveillance and variables in modeling have relationships with each other.
THE ROLE OF INSTAGRAM SOCIAL MEDIA IN DISSEMINATING PASSPORT SERVICE INFORMATION AT THE CLASS I NON-TPI IMMIGRATION OFFICE IN BOGOR Catur Susaningsih; Galuh Boy Hertantyo; Uwhaes Abdul Aziz
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 3 No 2 (2021): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v3i2.348

Abstract

Social Media Instagram is one of the most widely used social media in Indonesia with a total of 61,000,000 (sixty-one million) active users and can be said to be contemporary social media. The Immigration Office Class I Non-TPI of Bogor has many social media that are used in disseminating information, however, Instagram is one of the most active media and has the highest number of followers compared to other social media. This study aims to prove the role of Instagram social media in disseminating information related to the Republic of Indonesia Travel Document Service (Passport). The method used is descriptive qualitative with data collection through interviews with related sources and by using the theory of dissemination of information conveyed by Sastropoetro, there are 4 (four) indicators, namely, must be clear, the language used is easy to reach, can cause attention, and can solve problems. Problem.
ANALYSIS OF THE APPLICATION OF BANA'S RACAK IN THE SUCCESS OF BUDGET IMPLEMENTATION AT CLASS I IMMIGRATION OFFICE PEKANBARU I.A Prabadhi; Catur Susaningsih; Bagas Agung Laksono
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 4 No 2 (2022): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In order to realize a successful implementation of the budget, Pekanbaru Immigration Office made an action plan for change in the form of a fund withdrawal application namely Aplikasi Rencana Penarikan Dana (RANCAK BANA). This study uses the Mix-Methods method, namely research conducted by combining quantitative and qualitative approaches. This study focuses on analysing the quality of the RANCAK BANA application through the approach of 6 (six) Delone and McLean Model variables and 7 (seven) HR development indicators. The sampling technique used is purposive sampling by taking an adjusted sample based on the specified criteria. In the data processing and data analysis process, it was carried out using the SmartPLS software to obtain descriptive statistical analysis and use the PLS-SEM procedure. There are 8 hypotheses obtained, including 3 (three) hypotheses and 5 (five) other hypotheses which are rejected / not proven to have an effect, so that the RANCAK BANA application can be said to have good quality. And the role of the immigration office which has been very good at providing a strategy in preparing quality human resources. However, there are still some deficiencies that are expected to be developed and further improved in order to create successful budget execution through this RANCAK BANA Application.
STRATEGI PELAYANAN PUBLIK DENGAN MENGGUNAKAN DIMENSI STRATEGI PELAYANAN DAVID OSBORNE DAN PIETER PLASTRIK Suryana Setyawan; Hanifa Maulidia Maulidia; Catur Susaningsih
Journal of Administration and International Development Vol 3 No 1 (2023): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v3i1.424

Abstract

Indonesia is a country that has a variety of cultures and languages. Madura is one of the ethnic groups in Indonesia which has a very distinctive culture. In culture aspect, the Madurese people hold tightly to the traditions and customs passed down by their predecessors, both in terms of language, religion, art and so on. in Madura with the culture or culture of the people who are considered to be able to hinder the process of services being provided to all levels of society in Madura. The purpose of writing is to explain the 5 dimensions of service strategy according to David Osborne and Pieter Plastrik, namely core strategy, consequence strategy, customer strategy, control strategy and cultural strategy. The research method in this paper is descriptive qualitative research with an inductive approach. The results of this study are that the strategy used is quite good in fulfilling the indicators in the service strategy, but there is still one strategy that has not been optimally implemented, namely the cultural strategy related to communication carried out which is based on communication theory which is still not optimal because the delivery of communication is still not adjusted with the Madurese community so that in order to be able to provide the best service for every level of society, the Pamekasan Immigration Office needs to optimize and adapt more to the conditions of the local community with a service strategy approach, namely the cultural strategy and communication theory used.
Co-Authors Bagas Agung Laksono Fadhil Atallah Dwiputro Galuh Boy Hertantyo Gunawan Ari Nursanto Hanifa Maulidia I.A Prabadhi Mastur, Anida Sri Rahayu Pascalis Danny Kristi Wibowo Priati Assiroj Subkhi Mubarok Suryana Setyawan Uwhaes Abdul Aziz