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All Journal Jurnal Public Policy Proceeding of Bengkulu International Conference on Health
Novliza Eka Patrisia
Muhammadiyah University of Bengkulu
Biochemistry, Genetics & Molecular Biology Health Professions Immunology & microbiology Medicine & Pharmacology Public Health Social Sciences

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Dukcapil Service Innovation in Improving the Quality of Service in the Lebong District Novliza Eka Patrisia; Hardi Warsono; Kismartini Kismartini; Reni Shinta Dewi
Jurnal Public Policy Vol 8, No 3 (2022): July
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v8i3.4599

Abstract

This article aims to describe and provide an overview of the application-based innovation of the Lebong Dukcapil Service in the process of making population administration documents in the Lebong Regency to improve the quality of quality public services. Registration Service as the service provider in the field of population and civil registration. This research uses descriptive qualitative research, data sources use interview techniques and direct observation in the field, as well as documentation. The results of this study indicate that population administration services through the Lebong Dukcapil Service application at the Lebong Regency Population and Civil Registration Service are quite good This is seen from the aspects: of relative advantage, suitability, complexity, possibility to try, and ease of observation. With the application-based innovation of the Lebong Dukcapil Service, it is expected to be able to improve service quality through effective and efficient service patterns, as well as being oriented towards innovation targets. possibility to try, and ease of observation. With the application-based innovation of the Lebong Dukcapil Service, it is expected to be able to improve service quality through effective and efficient service patterns, as well as being oriented towards innovation targets. possibility to try, and ease of observation. With the application-based innovation of the Lebong Dukcapil Service, it is expected to be able to improve service quality through effective and efficient service patterns, as well as being oriented towards innovation targets
INNOVATION DIFFUSION IN HEALTH SERVICES : EVALUATING INDONESIA’S PICK SICK GO HOME HEALTHY’ APPROACH Novliza Eka Patrisia; Hardi Warsono; Kismartini Kismartini; Reni Shinta Dewi
Proceeding B-ICON Vol. 2 No. 1 (2023): Proceeding of The 3rd Bengkulu International Conference on Health (B-ICON 2023)
Publisher : Poltekkes Kemenkes Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33088/bicon.v2i1.185

Abstract

This article aims to describe and qualitatively analyze the diffusion of healthcare service innovations in the "jemput sakit pulang sehat" (homecoming healthy patient pickup) healthcare service in the city of Bengkulu. Drawing from the Diffusion of Innovations theory, this study utilizes one of its elements, knowledge, in conjunction with the Theory of Reasoned Action (TRA) to understand the behavior involved in the delivery and implementation of healthcare services, aimed at enhancing the quality of public services in Bengkulu. This research employs a qualitative descriptive approach, with data sources including interviews, direct field observations, and documentation. The findings of this study highlight the significance of knowledge as the foundation for the diffusion of healthcare service innovations. The results are expected to provide valuable insights for the local government of Bengkulu, particularly the Bengkulu City Health Office, which is responsible for providing healthcare services. Through the dissemination of knowledge among all relevant stakeholders, it is anticipated that they can play their respective roles in innovation diffusion, ultimately leading to the improvement of healthcare service quality through effective and efficient service delivery, with a focus on innovation objectives.
Co-Authors Hardi Warsono Hardi Warsono Kismartini Kismartini Kismartini Kismartini Reni Shinta Dewi Reni Shinta Dewi