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All Journal JURNAL ILMU SOSIAL Ilmu Administrasi Publik Journal of Public Policy and Management Review VISIKES Dia: Jurnal Administrasi Publik Jurnal Keperawatan dan Kesehatan Masyarakat CENDEKIA UTAMA The Indonesian Journal of Planning and Development Jurnal Kesehatan Gigi Jurnal Manajemen Kesehatan Indonesia Journal of Governance and Public Policy Journal of Governance Jurnal Ilmiah Peuradeun Jurnal Administrasi Publik : Public Administration Journal Syntax Literate : Jurnal Ilmiah Indonesia Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan SANGKEP: Jurnal Kajian Sosial Keagamaan Journal of Education, Humaniora and Social Sciences (JEHSS) Unnes Journal of Public Health JPPI (Jurnal Penelitian Pendidikan Indonesia) Proceeding of World Conference Jurnal Public Policy Journal of Public Administration and Local Governance Jurnal Litbang Sukowati : Media Penelitian dan Pengembangan Jurnal Ilmiah Tata Sejuta STIA Mataram JPSI (Journal of Public Sector Innovations) PERSPEKTIF Politea : Jurnal Politik Islam Jurnal Desentralisasi International Journal of Demos Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science and Religion (IJSSR) International Journal of Educational Research and Social Sciences (IJERSC) Dialogue: Jurnal Ilmu Administrasi Publik BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Social Science Interdisciplinary Social Studies Jurnal Penelitian Pendidikan Indonesia
Hardi Warsono
Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
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Factors Affecting Intensity Whistleblowing of Employees on The Potential Fraud of The National Health Insurance Program Triastuti, Akyuning; Jati, Sutopo Patria; Warsono, Hardi
Unnes Journal of Public Health Vol 8 No 2 (2019): Unnes Journal of Public Health
Publisher : Universitas Negeri Semarang in cooperation with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ujph.v0i0.29966

Abstract

The National Health Insurance Program (Jaminan Kesehatan Nasional /JKN) is an effort by the Government to fulfillment of the basic needs  of public health. However, this program is also susceptible to fraud. Hospital as the Secondary Level Reference Facility that collaborates with the Social Security Agency (Badan Penyelenggara Jaminan Sosial/ BPJS) should establish a fraud prevention system in the JKN implementation. Employees’ positions are at the forefront to reveal various forms of fraudulence including those related to JKN by means of whistleblowing. The ‘Planned Behavior Theory’ analyzes the attitude, subjective norms and behavior control perception factors that affect the intention of JKN-claim related employees' to whistleblow. The purpose of this study was to determine and analyze the influence of attitudinal factors, subjective norms and perceptions of behavioral control on the intention of employee whistleblowing behavior on JKN fraud programs in Hospital X Central Java Province This study is a mixed-method study with a ‘sequential explanatory design’ approach. The study was started by using a quantitative method and then continued by means of qualitative method in order to produce a hopefully more complete study result. The results of the study prove attitudes (p-value 0.038), subjective norms (p-value 0.040) and perceptions of behavioral control (p-value 0.005) jointly influence the intention of employee whistleblowing. From the results of the OR it can be seen the order of the three independent variables that have the largest to the smallest influence on employee whistleblowing intentions, namely perceptions of behavior control, attitudes and subjective norms. This can be a reference to the management priority scale to make efforts to increase the intention of employee whistleblowing in Hospital X and is expected to be able to change the "silent culture" into and "culture of openness”. Jenis penelitian ini adalah penelitian mixed method dengan pendekatan sequential explanatory design. Diawali menggunakan metode kuantitatif dilanjutkan dengan metode kualitatif sehingga diharapkan diperoleh hasil penelitian yang lebih lengkap. Hasil penelitian membuktikan persepsi kontrol perilaku, sikap, norma subyektif secara berurut paling berpengaruh terhadap intensi whistleblowing pegawai. Namun masih perlu dilakukan upaya untuk meningkatan persepsi kontrol perilaku, sikap, norma subyektif agar intensi whistleblowing dapat menjadi perilaku whistleblowing pegawai sehingga dampak negatif adanya fraud JKN bagi organisasi dapat dicegah.
INOVASI LAYANAN MPOSPAY DAN FREE PICK UP POS INDONESIA DALAM PENINGKATAN KUALITAS PELAYANAN (Studi Pada Kantor Pos Semarang 50000) Warsono, Hardi; Qurniawati, Desti Relinda; Sitorus, Herta; Fajar S., Soni Mukhammad
JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.509 KB) | DOI: 10.26740/jpsi.v2n2.p44-50

Abstract

Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.
PENINGKATAN KUALITAS PELAYANAN PUBLIK : KONSEP, INDIKATORINDIKATOR SERTA MODEL PENGUKURANNYA Warsono, Hardi
Jurnal Desentralisasi Vol 10 No 2 (2012): Jurnal Desentralisasi Vol.10 No.2 Tahun 2012
Publisher : Pusat Pelatihan dan Pengambangan dan Kajian Desentralisasi dan Otonomi Daerah Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (614.374 KB)

Abstract

The paradigm of public service reform direct public services quality improvement efforts on strengthening civil society, good governance, which looks at strengthening of the market mechanism and the greater community role in the formulation and implementation of public service policies. This is in line with the spirit of public service law that gives considerable space in the community's participation. Therefore, improving the quality indicators should also be reflected in the charge. Until now the government to assess the quality of public services by giving trophies to the two levels of service, ie, on a macro scale by giving Citra Bhakti Abdi Negara known by the acronym CBAN, and at the micro scale by awarding trophies Citra Pelayanan Prima (CPP). Macro associated with the assessment of the district / city governments in the provision of services to the community, while the micro is an assessment on service delivery in the unit of service providers.
PEMETAAN LEMBAGA KERJASAMA REGIONAL DI JAWA TENGAH Warsono, Hardi
JURNAL ILMU SOSIAL Volume 6, Issue 2, Year 2007
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4426.912 KB) | DOI: 10.14710/jis.6.2.2007.9-28

Abstract

The research aims to elaborate on the various froms of regionalization and the regional cooperation institutions in Central Java. The focus of this reseach, cooperation between neightboring regions (subsequently addressed as regional cooperation), is one of the numerous forms of inter-regional cooperation. Other forms include cooperation between non-neighboring regions, multilateral regional cooperation and so forth. This reseach was able to map the existence of various regionalization and regional cooperation institutions. There are eight (8) regions initiated by the province, which werw know asa Priority Territory (Based on Provincial Regulation number 21 of te year 2003, About aewa Zoning). Constructing the future model of institution, the objectives of the cooperation to be involved and be oriented towards a comprehencive program, scope of the cooperation should be wide - ranging, i,e include economic and non economic cooperation (public service). Format of the institution should be developed gradually from sectoral accepted principles and funds should be shared wqually and fairly among all participating members.
ANALISIS PENANGANAN SAMPAH BERBASIS MASYARAKAT DI DESA DOPLANG, KECAMATAN TERAS, KABUPATEN BOYOLALI Puspitasari, Lifia; Warsono, Hardi
Journal of Public Policy and Management Review Volume 9 Nomer 1 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (139.846 KB) | DOI: 10.14710/jppmr.v9i1.26200

Abstract

Abstract Doplang village is included as one of the areas in Boyolali which is identified as slums and the criteria for waste management are considered inadequate. The implementation of waste management in Doplang Village is done by involving participation of the community, but it’s still not optimal. CBSWM implementation is seen through legal, institutional, operational technical, financial, and community participation aspects. The purpose of this study is to describe and analyze the implementation of CBSWM in Doplang Village and identify the constraints on CBSWM in Doplang Village. In public management it’s necessary to manage external relations. The research method used is descriptive qualitative. The results showed that the CBSWM in Doplang Village was carried out with a persuasive approach by the KSM Kampung Asri as a waste management party in Doplang 3R TPST. Constraints experienced are include lack of operational costs, understanding of environmental cleanliness isn’t yet good, the lack of coordination between TPST 3R Doplang managers with parties from the TPA and related agencies. Suggestions that can be given are expansion of CBSWM area coverage by KSM Kampung Asri, as well as the need for technical assistance in developing CBSWM activities in Doplang Village and budgeting priorities by related agencies.
PEMBERDAYAAN MASYARAKAT MELALUI PENGEMBANGAN DESA WISATA MENARI DUSUN TANON DESA NGRAWAN KECAMATAN GETASAN KABUPATEN SEMARANG Octaviana, Rica; Warsono, Hardi
Journal of Public Policy and Management Review Volume 9 Nomer 1 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (137.644 KB) | DOI: 10.14710/jppmr.v9i1.26199

Abstract

Abstract The existence of community empowerment in the Menari Tourism Village was an initiation by the local community and there is no support from the government and even Pokdarwis was an independent formation of the community. This is not suitable with Law Number 23 of 2014 concerning Regional Government article 12 paragraph 2 which states that one of the mandatory non-basic government affairs is the implementation of community empowerment. This study aims to analyze the efforts of community empowerment conducted by Menari Village’s Pokdarwis and the factors that influence it. The method used is a qualitative method with data collection techniques, namely interviews and literature study, data validity using triangulation techniques. The results showed that the effort to empower the community was not only carried out by Pokdarwis but there were also other parties involved. The parties involved included: Ngrawan Village Government, Tourism Office, Astra Company, and Sultan Agung University. Community empowerment efforts undertaken by these parties include the development of human resources; the development of the Dancing Village through marketing and partnership relations; and management of the physical environment. Supporting factors: a massive initiator's invitation, people's enthusiasm for change, the concept of local wisdom, and a willingness to explore. Inhibiting factors: quality of human resources, lack of government support, and jealousy of other hamlets. The recommendation that can be given in this study is that the government can legalize the Menari Village’s Pokdarwis so that its tasks and functions can be maximized properly
Factors the Development of Region Promotion Activities Centre (PKWp) in Lebak District Banten Province Rahayu, Sierfi; Warsono, Hardi; Priyadi, Budi Puspo
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 1 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.8 KB) | DOI: 10.26858/jiap.v9i1.9352

Abstract

Lebak Regency as one of the districts that is still lagging behind in Banten Province, does not rule out the possibility of having the potential to be developed so that it can compete with other districts / cities in Banten Province. PKWp is the center of activities that are promoted later to be designated as Regional Activity Centers. There are two sub-districts included in the PKWp in Lebak Regency, namely Maja and Bayah. The problem that occurs is that it still relies on the agricultural sector so that it needs to be developed in the non-agricultural sector, limited supervision of spatial utilization, not yet supporting infrastructure facilities in the development of PKWp, and regional disparities between districts in Lebak Regency. The purpose of this study was to find out and analyze the development of PKWp in Lebak Regency and analyze the driving or inhibiting factors in developing PKWp in Lebak Regency. This study used qualitative research methods. The results of this study the driving factors in regional development, namely physical (education, health, economy and infrastructure) and investment, while inhibiting factors in regional development, namely social, productive population migration, government policies, trade patterns and trade activities.
Analisis Kualitas Pelayanan E-KTP di Kecamatan Gayamsari Kota Semarang Rahayu, Ika Puji; Warsono, Hardi; Dwimawanti, Ida Hayu
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.105 KB) | DOI: 10.14710/jppmr.v3i2.5140

Abstract

Quality is a condition that shows the correspondence between expected with reality either individuals or groups . Electronic ID card ( e-ID ) is a national identity card ( KTP ) is created electronically , in terms of both the physical and functional use computerized .Subdistrict Gayamsari is one of the organizers of the E - ID card organization in the city of Semarang . This study aims to find out about the quality of service in the District E - KTP Gayamsari Semarang and the factors that support and hinder the quality of e- ID card service.Based on the results of this study concluded that the overall quality of service in the District E - KTP Gayamsari has not done well . It can be seen from the five dimensions of service quality , namely : Tangibles , Reliability, Responsiveness , Assurance and Emphaty . Factors that hamper the quality of service is a factor rules, ability-skills, service facilities.Based on these conclusions , the researchers recommend to Semarang Population and Civil Registration Offices and Gayamsari District Office to improve the indicators assessed to be less successful that the quality of service in the Gayamsari District E - ID card can be well categorized.
PENGEMBANGAN E- GOVERNMENT DI DINAS PENDIDIKAN DAN KEBUDAYAAN KOTA SEMARANG PRASETYO, SIDIQ; Warsono, Hardi
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.21 KB) | DOI: 10.14710/jppmr.v6i4.17578

Abstract

Semarang is the capital city of Central Java Province, Indonesia, consisting of various Kota District which in every agency has website in accessing information relating to main task and function of each agency. As in the Office of Education and Culture that has a website in providing information and services to the community. In a government in need of information network to improve public services in this case by utilizing Information Technology in the form of website (website). Utilization of Information Technology Communication in a government called the Electronic Government. Research aims to Know and analyze the development of e-Government (website) at the Department of Education and Culture of Semarang City, Knowing What are the obstacles encountered in the development of e-Government (website) at the Department of Education and Culture of Semarang City, Solutions to overcome the obstacles encountered in the development of e-Government (website) at the Department of Education and Culture of Semarang City. Techniques Data analysis using data reduction (data reduction), namely the selection process, concentration attention on simplification, abstraction, and transformation of rough data obtained in the field study. Data presentation (data display), namely the description of a collection of information is arranged that allows to make a conclusion And taking action. Conclusion drawing and verification. From the process of collecting data, the researcher looks for the meaning of every phenomenon obtained in the field, noting the possible explanation or explanation and configuration patterns, causality flow, and proposition. If the research is still ongoing, any specified conclusions will continue to be verified until a valid conclusion is reached. Research results The development of e-government is a development process through the stages of Preparation, Maturation, Stabilization, and Utilization in which there are supporting factors such as Government support, Resource Capacity, and Benefits provided that affect e-government development. Based on the results of observations and interviews with some informants, e-Government development in Semarang City still has some deficiencies that must be improved so that users like the community and other parties who use the official website of the Office of Education and Culture of Semarang City feel comfortable in accessing all information Has beenprovided by the official website of Semarang City.
ANALISIS KUALITAS PELAYANAN RAWAT INAP PUSKESMAS WEDUNG II KABUPATEN DEMAK Billah, Muhammad Naufal Mu’tashim; Warsono, Hardi
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (422.457 KB) | DOI: 10.14710/jppmr.v5i2.11266

Abstract

This research aims to find out and analyze the quality of inpatient care, and to determine the factors that affect inpatient care in Puskesmas Wedung II Demak. Puskesmas Wedung II Demak has just provided in the last two years still has some weaknesses. This research is a descriptive qualitative research. It means researcher collected the data through interviews, observation, and literature. The data information was taken from the Head of Puskesmas Wedung II, staff in charge for Inpatient care, nurse, patient and / or patient's family. In this study, researcher used the dimensions of transparency, responsiveness, assurance, empathy and direct evidence to see the quality of inpatient care in Puskesmas Wedung II. The results show that inpatient services quality of Puskesmas Wedung II Demak based on indicators that have been good that is information inpatient procedures, the responsiveness of the staff, the availability of medicines and medical equipment is quite good and adequate. Indicadotrs are not good that is does not provide transparent information related to the cost of inpatient care, complaint handling, and requirements that have to be met in accessing inpatient care, no guarantee drug information, not all staff are friendly to the patient, not separated inpatients space, and understaffed ceiling cavities in the emergency room. Awareness, regulation / service standards and infrastructure are the factors that affects the quality of inpatient care in Puskesmas Wedung II. Based on the results of this study, it can be concluded that in general inpatient care in Puskesmas Wedung II Demak pretty good, although there are some indicators that must be repaired. The researcher suggest to increase the budget to make a betterment in some parts that need to be fixed into a plan Level Health Center next year.
Co-Authors Abd. Rasyid Syamsuri Abdul Hakim Pranata Putra Adang Aldhila Addeli Addeli Ade Putri Febriandini Adi Nugroho Afif Fauziyani Sholiha Afrizal, Teuku Agus M.Si. Al Adly Darniyus Al-Adly Darniyus Albir Lukmansyah, Alfina Handayani Alifya Salsabila Aloysius Rengga Alvissukri Anni ami Amalia Hani Rahmawati Andika Maharani, Andika Anila Primadara Anton Keliat Arfan Zulkan Sipayung Arif Sofyandi Asih Widi Lestari Audia Arsyad Nurwinendra Aufarul Marom Augusin Rina Herawati Ayu Atika Ayun Sriatmi Billah, Muhammad Naufal Mu’tashim Bisri, Devitasari Nur Fadzilah Budi Puspo Priyadi Budi Puspo Priyadi Budi Puspo Priyadi Bunga Rismaya Riantika Cynthia Cynthia Dari, Diah Wulan Darniyus, Al Adly David Dwi Prasetyo Deo Budhi Anggitlistio Desti Relinda Qurniawati Devi Nur Puspitasari Devira Nabila Yumanda Dewi Bulan Azizah Dyah Hariani Dyah Lituhayu Dyah Lituhayu Edy Susanto EKO EDDYA SUPRIYANTO EKO EDDYA SUPRIYANTO Eko Putri Septyani Ellys Kusuma Wardani Elzina De Fretes Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Endang Larasati Setianingsih, Endang Larasati Erni Irawati Fajar S., Soni Mukhammad Fajar S., Soni Mukhammad Faris Ridho Fathir Adhitya Hidayat Fatmala Resti Harmoko Fitri Handayani Gama Maula Rahman Gede Pasek Muliadnyana Hari Priyono Hartuti Purnaweni Herawati, Agustin Rina Herawati, Augusin Rina Herbasuki Nurcahyanto Herta Sitorus Herta Sitorus Hesti Lestari Hidayani, Hanifatul Ida Hayu DM Ida Hayu Dwimawanti Ika Puji Rahayu Ilham Wicaksono Indarti Dewi Jayanti Istyadi Insani Johan Valentino Nanuru Kandung Sapto Nugroho Khakim, Imron Kiki Oktaviana Kismartini Kismartini Kowam Syaiful Kalam Krisantus Lou Musu Kristiana Lina Dewi Kunto Wibisono Kushandayani Kushandayani Kwarta, Helmi Laode Hishar Noto Susanto Laras, Dena M.Si., Agus Margaretha Suryaningsih Margaretha Suryaningsih Mateus Sakundarno Adi, Mateus Sakundarno Maya Rumantir Melly Anggraeni Moch. Mustam Mochamad Mustam Mochammad Mustam Mochammad Mustam Muhammad Adnan Muhammad Adnan Muhammad Alif Muhammad Hasyem Muhammad Irsyad Fadoli Muhammad Mustam Muhammad Sofyan Gutama Mujaddid Khoirunnas Nadila Olivia Intan Putri Nahari Ratu Cempaka Wilis Natalia Kusuma Dewi Niken Septihandini Puspaningtyas Nita Haryanti Nopiyanti Nopiyanti, Nopiyanti Novanis, Ria Novia Dwi Kurniawati Novliza Eka Patrisia Octaviana, Rica Panji Gedhe Prabawa Pramono, Anggun Budi PRASETYO, SIDIQ Pratisto Nugroho Pratiwi, Nina Galih Priyadi, Budi Puspo Puguh Adi Nugroho Puspitasari, Lifia Putri Prissilia Pramitha, Putri Prissilia Qurniawati, Desti Relinda Qurniawati, Desti Relinda R. Slamet Santoso Rahayu Grahadyastiti Rahayu Rahayu Rahayu Rahayu Rahayu, Sierfi Rahma, Arini Alfia Rahmad Aji Maulana Reni Shinta Dewi Retna Hermana Retno Sunu Astuti Rihandoyo Rihandoyo Rina Ade Saputri Rizal Aditias RM Mahendradi S Sukmajaya Sapto Nugroho, Kandung Sintha, Dewi Soni Mukhammad Fajar S. Sri Puryono Sri Suwitri Sri Suwitri Sri Suwitri Suharto Suharto Sujarwanto Dwiatmoko Sukmajaya, S Sultan Syarief Azlansyah Sundarso Sundarso Susi Sulandari Sutardi Sutardi Sutiyani Yoga Iswari Sutopo Patria Jati Syifa Azmy Khoirunnisa Taufik Taufik Zaenal Abidin Teuku Afrizal Teuku Afrizal Titik Djumiarti Tri Yuniningsih Triastuti, Akyuning Triyuniningsih Triyuniningsih Triyuniningsih Triyuniningsih Uchaimid Biridlo'i Robby Uchaimid Biridlo’i Robby Venny Rosiana Oktarina Vera Marlia Puspita Vierona Situmeang Wahyu Iriani Yoga Yuanitia Pratiwi Youke Faradhilla Nasution Yuliana Kristanto Yuni Kurniasih Yuniningsih Yuniningsih Yuwono, Dhiarbima Adi Zainal Hidayat