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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Journal of Economic, Business, and Administration JEBA Jurnal Ilmu Manajemen dan Bisnis
Djamila Podungge
Universitas Bina Mandiri Gorontalo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other

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Akuntabilitas Pengelolaan Alokasi Dana Desa (ADD) Di desa luhu kecamatan telaga kabupaten gorontalo Nurhayati A. Ayuba; Darman Darman; Sudarsono Sudarsono; Djamila Podungge; Ely Ibrahim; Amnatia R Abdullah
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022)
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v9i2.3332

Abstract

This study intends to identify the Village Fund Allocation Management in Luhu Village, Telaga District, Gorontalo District. This research was conducted at the Luhu Village Office. The research method used is a descriptive study technique with a qualitative approach in which descriptive research describes the conditions and atmosphere of incidents in the field in a systematic and careful way. The research results prove that the results obtained are tied to the management of village fund allocations in Luhu Village, Telaga District, namely programming Village Fund Allocations, implementation of Village Fund Allocations, and accountability information in accordance with applicable determinations and listed villages that are fast both in administration or stipulations and speed on document collection.
ANALYSIS OF HANDLING CUSTOMER COMPLAINTS IN THE BOALEMO AREA DRINKING WATER PUBLIC COMPANY Delinta Ibrahim; Djamila Podungge; Aryati Hamzah
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 2 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This study aims to find out how to handle customer complaints at the Boalemo Regional Public Water Company. This study uses a qualitative descriptive research type, which is a study that collects data and gathers information about the symptoms and facts of the object under study in accordance with what was obtained during the research. This research was conducted at the Boalemo Regional Public Water Company with data collection techniques through direct observation and interviews and documentation. The results showed that the handling of customer complaints was appropriate based on the procedures established by the Boalemo Regional Public Water Company. However, the handling of real complaints has not been felt by customers. PUDAM admits that it has not been able to determine the time for handling each customer complaint caused by several factors such as substandard water discharge, fees or bills that are not suitable for use, dirty water in the rainy season and slow handling, causing dissatisfaction with the form of handling complaints. customers of the Regional Public Water Company of Boalemo.
TheAnalysis of the Workload of Civil Servants in the Marine and Fisheries Service of Boalemo Regency isra misriani botutihe isra; djamila podungge; samin latif
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 2 (2023): Journal of Economic, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i2.494

Abstract

Workload analysis is a method of knowing the workload so that it can be known to employees needed to complete the workload of the task and the time given. The purpose of this study is to find out the workload of civil servants in the Marine and Fisheries Service of Boalemo Regency.This study refers to a quantitative approach that is the action of a researcher to find the results of research using data in the form of numbers.Civil Servants' expense analysis of Boalemo District of Marine and Fisheries Office includes Establishing available working time so that work time is needed, determining workload standards, determining the standard of leniency during the specified time, and calculating HR needs.
THE IMPLEMENTATION OF MODERNIZATION OF THE LOCAL TAX SYSTEM AT THE SOUTH BOLAANG MONGONDOW BPKPD: PELAKSANAAN MODERNISASI LOKAL SISTEM PERPAJAKAN DI BPKPD BOLAANG MONGONDOW SELATAN Rizka Mayulu; Arifin Tahir; Djamila Podungge
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This study aims to analyze and determine the application of themodernization of the local tax system at the South Bolaang MongondowBPKPD.The research used a qualitative descriptive approach. Data collectiontechniques are interviews, observation and documentation. Data analysistechniques consist of stages of collecting data, reducing data, presentingdata, and drawing conclusions.The results showed that the implementation of the modernization of thelocal tax system of the South Bolaang Mongondow BPKPD, namely: 1)modernizing the organizational structure through the formation of anIntegrated Supervision Team, as well as conducting inspections of servicetasks. However, the modernization of this organizational structure has notbeen implemented optimally because it has not established a one-stopservice through Account Representatives (AR); 2) modernization oforganizational procedures through simplification of administrativeprocedures and utilization of information and communication technologythrough OM OKU and Tapping Box applications; 3) modernization oforganizational strategy through campaigns and outreach on the importanceof paying taxes, as well as socialization of OM OKU and the Tapping Box.However, this socialization has not been evenly distributed across all levelsof taxpayers' society; 4) Modernization of organizational culture throughclear and firm sanctions for violations for taxpayers who do not pay taxes,providing basic training and ICT development for ICT operators, providingcomplete office infrastructure supported by clean, fragrant and comfortableoffice space conditions, so as to provide excellent service to taxpayers incarrying out their tax obligations.
PATTERN OF ADMINISTRATIVE GOVERNANCE IN KAARUYAN VILLAGE OFFICE, MANANGGU DISTRICT BOALEMO DISTRICT indriani frianka tumewu; djamila podungge; fibriyanti lakoro
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 3 (2023): Journal of Economic, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i3.519

Abstract

The purpose of this study was to determine and describe the pattern of administrative governance in the Kaaruyan Village Office, Mananggu District, Boalemo Regency This research is a descriptive research type with a qualitative approach. This type of research is used because it is to find out the reasons for the effective administrative governance pattern in Kaaruyan village.The data sources used in qualitative research are primary data sources and secondary data sources. The data analysis techniques used are 1) Data Reduction; 2) Data Display (Data Presentation); 3) Conclusion The results of the research in the field conclude that the pattern of administrative governance goes through 5 stages, namely: 1) Transparency. The pattern of governance of transparency in Kaaruyan Village is carried out by making announcements on information boards, printing billboards of village budgets and posting them in front of the village office and informing all information to the community every time there is a meeting; 2) Accountability. The principle of accountability in the Kaaruyan Village is carried out with all reports on the implementation of village governance having been carried out through the Village Financial Accountability Report to the sub-district and district levels; 3) Responsibility. The pattern of responsibility in Kaaruyan Village in administrative governance with government regulations and applicable laws and regulations which is a reference in administrative governance and the efforts made are by designing minimum service standards at the village office in a professional and fair manner; 4) Independence. The pattern of independence in administrative governance is shown by the absence of intervention from political parties or other institutions outside Kaaruyan Village and from existing institutions, both institutions within the government and those outside Kaaruya Village; 5) Equality and fairness. The pattern of equality and fairness in administrative governance is carried out with every problem that occurs in the community, it must go through the village government and can be resolved fairly and wisely and every agreement made before the government must be in accordance with applicable regulations.
Co-Authors Abdullah, Amnatia R Arifin Tahir Aryati Hamzah Darman Darman Delinta Ibrahim Ely Ibrahim indriani frianka tumewu isra misriani botutihe isra Nurhayati A. Ayuba Rizka Mayulu Samin Latif Sudarsono Sudarsono