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All Journal E-Jurnal Manajemen Universitas Udayana Bulletin of Chemical Reaction Engineering & Catalysis Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) Value: Jurnal Manajemen dan Akuntansi ACADEMICS IN ACTION Journal of Community Empowerment Journal of Industrial Engineering Reswara: Jurnal Pengabdian Kepada Masyarakat Jurnal Ekonomika dan Bisnis Jurnal Pendidikan Jurnal Ekonomika dan Bisnis
Niki Etruly
Politeknik Industri Furnitur Dan Pengolahan Kayu
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Value: Jurnal Manajemen dan Akuntansi

 1 
ANALISIS KUALITAS PELAYANAN LABORATORIUM MAC POLITEKNIK INDUSTRI FURNITUR DAN PENGOLAHAN KAYU Nuskha Ilma Arini; Niki Etruly; Yessi Nasia Ulfia; Maharsi Anis Salsabila
Value : Jurnal Manajemen dan Akuntansi Vol. 18 No. 2 (2023): Mei - Agustus 2023
Publisher : Prodi Ilmu Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jv.v18i2.3915

Abstract

The Mac computer lab is one of the busiest labs because it is always used as a place for practice. Service satisfaction is the focus of the laboratory manager because not all customers express the level of service satisfaction directly. Therefore, researchers should analyze and find out the level of customer satisfaction with the quality of services provided to help laboratory management improve the quality of services, so that customer satisfaction will be better, The variables used in this research are tangible, reliability, responsiveness, empathy and responsibility. This variable is subjected to multiple linear regression to determine whether the variable partially and simultaneously has a significant effect on service satisfaction. The sample used was laboratory user students with data collection techniques using saturated sampling methods and Likert scales. The data are processed using multiple linear regression. From the results of data processing and discussion it is known that the tangible and assurance variables have no relationship with service satisfaction because the t count is smaller than the t table. The variables reliability, empathy and responsibility have a significant relationship with service satisfaction because they have positive t values greater than t table with values of 2.151, 2.216 and 1.642. Keywords: Laboratory, Linier regression, Satifaction Services
Co-Authors Alfanadi Agung Setiyawan Dyah Sawitri Fitria Mahardika Friska Damayanti Galih Prakoso Gilar Sundara Maharsi Anis Salsabila Muharja, Maktum Noni Kusumaningrum Nur Fadhilah Nuskha Ilma Arini Nuthqy Fariz Prasiska Damastuti Safarah Putri Ma'wa Safarah Putri Ma’wa Safarah Putri Ma’wa ; Ryani Gunawan Tri Ernawati Yessi Nasia Ulfia Zain Amarta