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All Journal Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA) Fokus Abdimas
Yuliati Yuliati
Sekolah Tinggi Ilmu Ekonomi Pelita Nusantara
Economics, Econometrics & Finance

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Journal : Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis

 1 
PENGARUH KNOWLEDGE, SKILL DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PT. LUSIANA JASA KARYA PERTAMINA MOR IV SEMARANG Dhevina Wahyudi; Yuliati Yuliati
Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA) Vol 1, No 3: Desember 2022
Publisher : STIE PENA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/emba.v1i3.631

Abstract

Decreased employee performance indicates that employees still lack knowledge, skills and work motivation. This study was structured to determine the effect of knowledge, skills and work motivation on employee performance at PT. Lusiana Jasa Karya. The population is 350 people and the sample is 187 people. Data analysis using multiple linear regression test while to see the level of significance either partially or simultaneously used t test and also f test. The results showed that (Knowledge) (X1), Skill (X2) and Work Motivation (X3) both partially and simultaneously had a significant influence on the dependent variable, namely Employee Performance of PT. Lusiana Jasa Karya.Keywords: Knowledge, Skill, Work Motivation, Employee Performance
Analisis Pengaruh Kualitas Pelayanan, Brand Image dan Fasilitas terhadap Kepuasan Konsumen (Studi Kasus pada Angkutan Feeder 1 Trans Semarang) Rafi Nanda Satrya; Yuliati Yuliati; Susanti Wahyuningsih; Lies Indriyatni; Untung Widodo
Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA) Vol 2, No 02 (2023): Agustus 2023
Publisher : STIE PENA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/emba.v2i02.833

Abstract

This study aims to determine the effect of Service Quality, Brand Image and Facilities on Consumer Satisfaction using the Trans Semarang feeder 1 transportation service. The research population is all consumers of Feeder 1 Trans Semarang, a sample of 100 uses the Ferdinand formula. The method used is multiple linear regression SPSS program version 23. Multiple linear regression analysis technique Y = α + β1X1 + β2X2 + β3X3 + e. The research data variable is Consumer Satisfaction (Y) and X is Service Quality, Brand Image and Facilities. The results of the Service Quality study (X1) have no significant effect on consumer satisfaction with t count t table (3.161>1.984), with a significance value of 0.002 t table (3.930>1.984), with a significance value of 0.000 F table (120.22> 2.699) with a significance of 0.000. Calculation of the value of the Coefficient of Determination (R2) obtained Adjusted R2 of 0.783. This means that the percentage of the influence of the variable Quality of Service, Brand Image and Facilities on Customer Satisfaction is 78.3%. Keywords: Service Quality, Brand Image, Facilities and Customer Satisfaction.
Co-Authors Dhevina Wahyudi Lies Indriyatni Rafi Nanda Satrya Susanti Wahyuningsih Untung Widodo