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All Journal Jurnal Panorama Hukum Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Jurnal Progress Administrasi Publik (JPAP) Rampai Jurnal Hukum
Rian Sacipto
Badan Riset dan Inovasi Nasional
Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Progress Administrasi Publik (JPAP)

 1 
ANALISIS YURIDIS DALAM PENERAPAN EFEKTIVITAS PELAYANAN PUBLIK: (Studi Kasus SP4N LAPOR Kabupaten Demak) Rian Sacipto; Hetiyasari Hetiyasari
Jurnal Progress Administrasi Publik (JPAP) Vol. 3 No. 1 (2023): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v3i1.899

Abstract

This research was structured to find out and analyze the effectiveness of public services in Demak district, especially in the Demak district government's reporting channel. Along with technological developments, the Demak Regency Communication and Informatics Service (DINKOMINFO) is moving to provide efforts and innovation on issues regarding public services. The program provided is in the form of public services in the form of reports through booths, websites, SMS, social media, and applications to convey public complaints. This research is a qualitative descriptive study with a process of document analysis and observation. The information taken comes from a sample involving the people of Demak district. At this stage of the study, an analysis of public knowledge and the effectiveness of the number of users of the complaint report service was used, namely Hallo Demak and the SP4N report application, Demak district. The results of the study obtained the effectiveness of public services in Demak district through SP4N reports that the Demak district had experienced an increase in the range from December 2020 to mid-January 2021 in a period of 1.5 months receiving a total of 212 complaints, but the data was not optimal and uneven. There are still many people who do not know and even use the service. The lack of equality in the form of direct introduction and involving many parties such as students, university students, laborers, village officials, has an effect on ordinary people to participate and feel the benefits of the facilities provided.   Keywords: SPAN; Report; Introduction; Benefits.
ANALISIS YURIDIS DALAM PENERAPAN EFEKTIVITAS PELAYANAN PUBLIK: (Studi Kasus SP4N LAPOR Kabupaten Demak) Rian Sacipto; Hetiyasari Hetiyasari
Jurnal Progress Administrasi Publik Vol. 3 No. 1 (2023): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v3i1.899

Abstract

This research was structured to find out and analyze the effectiveness of public services in Demak district, especially in the Demak district government's reporting channel. Along with technological developments, the Demak Regency Communication and Informatics Service (DINKOMINFO) is moving to provide efforts and innovation on issues regarding public services. The program provided is in the form of public services in the form of reports through booths, websites, SMS, social media, and applications to convey public complaints. This research is a qualitative descriptive study with a process of document analysis and observation. The information taken comes from a sample involving the people of Demak district. At this stage of the study, an analysis of public knowledge and the effectiveness of the number of users of the complaint report service was used, namely Hallo Demak and the SP4N report application, Demak district. The results of the study obtained the effectiveness of public services in Demak district through SP4N reports that the Demak district had experienced an increase in the range from December 2020 to mid-January 2021 in a period of 1.5 months receiving a total of 212 complaints, but the data was not optimal and uneven. There are still many people who do not know and even use the service. The lack of equality in the form of direct introduction and involving many parties such as students, university students, laborers, village officials, has an effect on ordinary people to participate and feel the benefits of the facilities provided.   Keywords: SPAN; Report; Introduction; Benefits.
Co-Authors Ardy Firman Syah Azmi Listya Anisah Diana Ma'rifah Fitria Dewi Navisa HANDITYA, BINOV Hasna Azmi Fadhilah Hetiyasari Hetiyasari Julius Adi Chandra Chandra Muktiono Riris Katharina Tini Apriani