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All Journal Jurnal Pengabdian Masyarakat Kesehatan BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Mandala Pengabdian Masyarakat Jurnal EduHealth Innovative: Journal Of Social Science Research
Lyliana Endang Setianingsih
Universitas Medika Suherman
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Dentistry Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Perceptions Of Telehealth Among Healthcare Professionals During The Covid-19 Pandemic Era In X Hospital Lyliana Endang Setianingsih
Jurnal EduHealth Vol. 14 No. 01 (2023): Jurnal eduHealth, Periode Januari-Maret, 2023
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.05 KB)

Abstract

Telehealth is the delivery of health services, where patients and healthcare providers are separated by distance. Developments of information and communication technology have a very significant influence in every aspect of human life, one of which is in supporting the application of information and communication technology in the health sector, especially during the Covid-19 pandemic. X Hospital is located in Cikarang, is a type B private hospital. Most of the patients of X Hospital are BPJS patients, and according to the hospital administration, the percentage of BPJS patients can reach more than 80%. X Hospital was one of the Covid-19 referral hospitals in the Bekasi Regency area. The use of telehealth can improve patient care outcomes, mainly due to reduced time and costs for transportation and reduced barriers for patients to access to specialists. The purpose of the study was to get an overview of the effect of the Covid-19 pandemic on the perceptions of doctors and nurses in the use of telehealth at X Hospital. The method used for this research is qualitative method where data collection is done by interview about the perceptions of doctors and nurses in the use of telehealth at X Hospital. The results showed that the use of telehealth services at X Hospital was still limited to post Covid-19 patients and non-BPJS self-isolation patients. Most doctors have not supported the implementation of telehealth or telemedicine services for patients other than Covid-19 patients, due to obstacles in terms of medical ethics.
Relationship Between Age, Education, And Income With Contribution Compliance Of The National Health Insurance Program (JKN) In Bekasi Regency Anom Dwi Prakoso; Ice Marini; Lyliana Endang Setianingsih; Afif Wahyudi Hidayat; Emmelia Kristina Hutagaol; Triseu Setianingsih
Jurnal EduHealth Vol. 14 No. 01 (2023): Jurnal eduHealth, Periode Januari-Maret, 2023
Publisher : Sean Institute

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Abstract

The National Health Insurance (JKN) is a government program that aims to ensure that all people can be healthy, productive, and prosperous. Compliance with paying contributions on time every month is the obligation of every JKN participant. The more participants who are in arrears of contributions can result in a large burden of health costs borne by BPJS for operations and the return of benefits to beneficiary participants. This can result in a deficit in the BPJS budget and the cross-subsidy scheme or the cooperation principle of the JKN program not working. The purpose of this study was to analyze the relationship between age, education and income with adherence to paying JKN contributions for independent participants in Bekasi Regency. This type of quantitative research uses an analytic observational design with a cross-sectional approach. The variables in the study include the independent variables (age, education, income) and the dependent variable (compliance with paying JKN contributions). The population includes all people who live in Bekasi Regency. The total sample studied was 210 subjects. Determination of the sample using the rule of thumb method with purposive sampling technique. The results of data analysis using the Spearman rank test showed that compliance with paying JKN contributions had a significant relationship with age (r=0.212; p=0.002), education (r=0.214; p=0.003), and income (r=0.156; p=0.023). Age, education, and income have been shown to have a statistically significant positive correlation with compliance with paying JKN contributions for  independent  participants  in  Bekasi  Regency.  The population includes all people who live in Bekasi Regency.
Analysis Of Patients' Decision To Make Return Visits Mitra Sehat KD. Waringin Clinic in 2022 Afif Wahyudi Hidayat; Lyliana Endang Setianingsih; Emmelia Kristina Hutagaol
Jurnal EduHealth Vol. 14 No. 02 (2023): Periode April-June, 2023
Publisher : Sean Institute

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Abstract

The clinic as one of the health services that plays an important role. Every health institution must be able to prepare the right strategy to attract patient interest, the quality of service is important in influencing patient interest. Based on the quality of health services is strongly influenced by the process of providing health services by health workers. This is because clinical health services have not been able to provide the services that patients really expect. The purpose of this study was to determine the effect of service quality on return visits of outpatients at Mitra Sehat KD. Waringin Clinic 2022. This research is a type of quantitative research with analytic observational design with a cross-sectional design. The sample in this study amounted to 92 people with a purposive sampling technique. The data source in this study is primary data, namely data obtained directly from respondents through research questionnaires. Data were analyzed by chi square test and logistic regression. The results of the research were carried out using the chi-square test and logistic regression with a significance level of p (Sig) <0.05. The results obtained showed that the variable quality of service was related to return visits of outpatients at Mitra Sehat KD. Waringin Clinic. While the results of the logistic regression test showed that the factors of reliability, assurance and responsiveness had an effect on patient visits at Mitra Sehat KD. Waringin Clinic Year 2022. The conclusion from this study is that reliability most influences the return visit of outpatients. The suggestion in this study is to hold a training program in accordance with the needs of health workers to improve the competence and skills of workers so that effective services can be provided and provide opportunities for health workers, especially nurses, to continue their education to a higher level so that they can be more skilled in imparting their knowledge.
Analysis of the Influence of Socio-Economic and Demographic Factors on Patients’ Perception of Health Service Quality at Amanah Bunda Medika Cilnic in the Digital Era Lyliana Endang Setianingsih; Ice Marini; Emmelia Kristina Hutagaol
Jurnal EduHealth Vol. 14 No. 02 (2023): Periode April-June, 2023
Publisher : Sean Institute

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Abstract

Amanah Bunda Medika Clinic is a private clinic in Bekasi Regency, West Java, which provides health services such as midwifery, general polyclinic, and dental polyclinic. Based on interviews conducted with clinic owners, they have not yet conduct patient satisfaction survey. Therefore, it is important to consider collecting data regarding the perceptions of patients and their families, to find out how the public views the quality of health services provided by the Amanah Bunda Medika Clinic, especially in relation to the digital era in the health service sector. The aim of this study is to determine the influence of socioeconomic and demographic factors on patient perceptions of health service quality at Amanah Bunda Medika Clinic in the digital era. The method used is mixed methods. Quantitative research was carried out using univariate, bivariate and multivariate analysis. The subjects of this research are Amanah Bunda Medika Clinic patients. Qualitative research was carried out through in-depth interviews with the healthcare provider of Amanah Bunda Medika Clinic. The results of bivariate analysis showed that the factors of profession and family income did not have a significant relationship with the patient's perception of health service quality with p-value > 0.05, while the factors of age, gender and level of education were significantly related to the patient's perception of health service quality with p-value < 0.05. In the multivariate analysis stage, the most influential factor is age, with odd ratio value of 4.203, which means the older the respondent, the bigger the chance of having a very good perception of health service quality, while the factors of gender and education level had a negative relationship with odd ratio value less than 1, which means that women have a lower perception of health service quality than men, and patients with higher education have lower perception of health service quality than patients with primary – secondary education. The results of interviews with the healthcare provider indicated that patients were unfamiliar with the concept of patient perception surveys, and this could be overcome by socializing the benefits of surveys to improve service quality.
Workshop Pembuatan Kuesioner dalam Upaya Peningkatan Mutu Pelayanan Berbasis Kepuasan Pasien di Klinik ABM Lyliana Endang Setianingsih; Afif Wahyudi Hidayat; Anom Dwi Prakoso
BERNAS: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 3 (2023)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jb.v4i3.5588

Abstract

Kepuasan pasien merupakan kunci penting dalam meningkatkan mutu dalam pelayanan kesehatan, dan penyedia layanan kesehatan perlu menyadari bahwa fokus utama sistem pelayanan kesehatan adalah pasien. Pasien yang puas akan selalu nyaman saat berada di fasilitas kesehatan seperti klinik atau rumah sakit, walaupun untuk waktu yang lama. Kepuasan pasien merupakan bagian indikator pengukuran mutu pelayanan dalam penilaian terhadap penyedia layanan kesehatan. Kegiatan pengabdian kepada masyarakat yang akan dilaksanakan memiliki sasaran penyelenggara pelayanan kesehatan, yaitu Klinik Amanah Bunda Medika, yang terdiri dari pemilik klinik, pegawai administrasi klinik, serta tenaga medis yang berpraktik di klinik. Kegiatan ini bertujuan untuk menelaah kembali tentang salah satu strategi meningkatkan mutu pelayanan, yaitu dengan cara meningkatkan kepuasan pasien. Sebagai solusi permasalahan yang ada di Klinik Amanah Bunda Medika yang berlokasi di Cikarang, maka kami menawarkan sebuah program untuk sosialisasi metode survei kepuasan pasien, yang terdiri dari kegiatan penyusunan kuesioner, pelaksanaan survei, dan pengolahan data hasil survei. Berdasarkan hasil skor pre-test dan post-test, serta partisipasi peserta, maka kegiatan pengabdian kepada masyarakat dinilai cukup berhasil dalam menyampaikan informasi yang perlu diketahui pengelola klinik tentang pembuatan kuesioner dalam upaya peningkatan mutu pelayanan berbasis kepuasan pasien
Patient And Family Education About Infection Prevention By Hand Hygiene At Cikarang Sentra Medika Hospital : Edukasi Pasien Dan Keluarga Pasien Tentang Pencegahan Infeksi Dengan Mencuci Tangan Di Rumah Sakit Sentra Medika Cikarang Lyliana Endang Setianingsih
Jurnal Pengabdian Masyarakat Kesehatan Vol. 9 No. 2 (2023): JPM | September 2023
Publisher : LPPM - STIKES Pemkab Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33023/jpm.v9i2.1622

Abstract

Rumah sakit sebagai salah satu fasilitas pelayanan kesehatan memiliki risiko tingkat penyebaran infeksi yang tinggi karena tingginya populasi bakteri dan virus penyebab penyakit. Kejadian infeksi di rumah sakit ini dapat menyebabkan komplikasi infeksi yang menambah berat penyakit pasien. Perilaku pasien dan keluarga pasien dalam menjaga kebersihan dapat mempengaruhi penyebaran infeksi di rumah sakit. Edukasi bagi pasien dan keluarga pasien tentang pencegahan infeksi sangat dibutuhkan untuk menjamin efektivitas kegiatan sosialisasi mencuci tangan di rumah sakit. Berdasarkan permasalahan yang ada, maka solusi yang kami tawarkan adalah melalui program edukasi kepada pasien dan keluarga pasien RSSM Cikarang tentang pentingnya upaya pencegahan infeksi di rumah sakit, melalui kegiatan penyuluhan daring dengan video presentasi tentang pencegahan dan pengendalian infeksi di rumah sakit. Berdasarkan hasil skor pre-test dan post-test, serta partisipasi peserta, maka kegiatan pengabdian kepada masyarakat dinilai cukup berhasil dalam menyampaikan informasi yang perlu diketahui pasien dan keluarga pasien tentang penyebaran infeksi di rumah sakit
Analisis Beban Kerja Dan Motivasi Terhadap Kinerja Puskesmas Cikarang Menghadapi Hidrometeorologi Kabupaten Bekasi Tahun 2023 Emmelia Kristina Hutagaol; Lyliana Endang Setianingsih
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i5.5784

Abstract

Puskesmas Cikarang merupakan ujung tombak pelayanan Masyarakat Kecamatan Cikarang Utara dengan jumlah penduduk 72.691 jiwa. Provinsi Jawa Barat mengalami bencana hidrometeorologi tertinggi sejak tahun 2018 sehingga penelitian ini dilakukan untuk Analisa hubungan beban kerja dan motivasi terhadap kinerja puskesmas dalam rangka siaga bencana hidrometeorologi tahun 2023.Penelitian dengan total sampel sebanyak 61 orang dengan mengisi kuesioner yang dibagikan menggunakan instrumen penelitian menggunakan google form. Desain penelitian adalah observasioal analitik dengan cross sectional study. Analisis data penelitian menggunakan chi-square dan menghitung nilai OR.Hasil penelitian menunjukkan bahwa beban kerja (p-value = 0,753),motivasi (p-value= 0,03) dan faktor lingkungan kerja (p-value= 0,043). Pada variabel karakteristik responden ada hubungan antara jenis kelamin, pendidikan dengan kinerja. Hasil regresi logistic menunjukkan yang paling dominan mempengaruhi kinerja pegawai adalah motivasi sebanyak lima kali (OR=5,511). Pada penelitian ini juga diketahui bahwa pengetahuan karyawan tentang bencana hidrometeorologi masih kurang sehingga perlu diberikan pemahaman agar dapat menunjang pelayanan yang semakin baik.
Pengaruh Mutu Pelayanan Terhadap Kepuasan Pasien Bpjs Di Puskesmas Cikarang Kabupaten Bekasi Tahun 2023 Afif Wahyudi Hidayat; Lyliana Endang Setianingsih; Ice Marini
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i5.5925

Abstract

Berdasarkan mutu pelayanan kesehatan sangat dipengaruhi oleh proses pemberian pelayanan kesehatan. Pelayanan kesehatan puskesmas belum memberikan kepuasan terhadap pasien dan masyarakat. Tujuan mengetahui pengaruh mutu pelayanan dengan kepuasan pasien layanan BPJS di Puskesmas Cikarang. Jenis penelitian kuantitatif desain analitik observasional rancangan cross sectional. Sampel berjumlah 142 orang dengan tehnik sampling accidental sampling. Data dianalisis dengan uji chi square dan hasil kemudian dilanjutkan analisis multivariate dengan uji regresi logistik. Hasil penelitian menunjukkan bahwa ada hubungan mutu pelayanan administrasi dengan kepuasan pasien dengan nilai p value = 0.001 < 0.05, ada hubungan mutu pelayanan perawat dengan kepuasan pasien dengan nilai p value = 0.017< 0.05, ada hubungan mutu pelayanan obat dengan kepuasan pasien dengan nilai p value = 0.003 < 0.05, ada hubungan mutu sarana dan prasarana dengan kepuasan pasien dengan p value = 0.001 < 0.05. Kesimpulan dari penelitian ini bahwa pelayanan administrasi dan sarana prasarana paling memengaruhi kepuasan pasien BPJS. Kata Kunci: Mutu Pelayanan, Kepuasan Pasien
Workshop Pemanfaatan Layanan Digital Badan Penyelenggara Jaminan Sosial Kesehatan Di Puskesmas Cikarang Kabupaten Bekasi Tahun 2023 Afif Wahyudi Hidayat; Lyliana Endang Setianingsih; Ice Marini
Jurnal Mandala Pengabdian Masyarakat Vol. 4 No. 2 (2023): Jurnal Mandala Pengabdian Masyarakat
Publisher : Progran Studi Farmasi STIKES Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35311/jmpm.v4i2.316

Abstract

Berdasarkan studi pendahuluan di Puskesmas Cikarang ditemukan peserta BPJS Kesehatan belum bisa mengakses sendiri aplikasi tersebut, hal ini juga berdampak pada pencapaian target kunjungan online puskesmas. Tujuannya memberikan pengetahuan kepada masyarakat dalam menggunakan aplikasi Mobile JKN agar memudahkan akses pasien BPJS Kesehatan mendapatkan pelayanan kesehatan yang cepat dan efisien. Metode, memberikan workshop, ceramah, tanya jawab, diskusi dan praktik. Materi yang disampaikan adalah macam-macam fitur yang ada di aplikasi tersebut. Setelah materi selesai disampaikan masyarakat diajak untuk langsung mempraktikkannya dan monitoring evaluasi dalam bentuk pre-test dan post-test. Hasil yang didapatkan dari kegiatan pengabdian masyarakat ini adalah sebelum dilakukan workshop dari 25 responden memiliki hasil pre-test pengetahuan tentang pemanfaatan Aplikasi BPJS Kesehatan Mobile JKN dalam kategori cukup 57,2 %, sesudah dilakukan workshop pemahaman Mobile JKN maka hasil post-test dari 25 responden terdapat peningkatan pengetahuan atau pemahaman sebanyak 94,4 % dalam kategori baik tentang pemanfaatan Aplikasi Mobile JKN. Sehingga persentase mengalami peningkatan pengetahuan atau pemahaman sebesar 37,4 %. Kemudian setelah dilakukan evaluasi ada peningkatan pemahaman dalam penggunaan Aplikasi Mobile JKN seperti mengetahui antrian online, konsultasi dokter, penambahan peserta, info ketersediaan tempat tidur, info lokasi faskes, info iuran, perubahan data peserta, info program JKN, info riwayat pelayanan, pengaduan layanan JKN, info jadwal tindakan operasi, info iuran, skrining riwayat kesehatan, info virtual account dan info riwayat pembayaran. Kesimpulan, tercapainya workshop yang diharapkan pihak manajemen puskesmas cikarang dan khususnya pasien peserta BPJS Kesehatan, peningkatan kemampuan pemahaman penggunaan Mobile JKN meningkat 50-60 %, dengan ciri atau tanda hasil pre-test dan pos-test yang menunjukan hasil yang signifikan.
Co-Authors Afif Wahyudi Hidayat Anom Dwi Prakoso Emmelia Kristina Hutagaol Ice Marini Ima Hidayah La Ode Muh Munadi Triseu Setianingsih