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All Journal Jurnal Manajemen Bisnis Eka Prasetya Outline Journal of Education Jurnal Pengabdian Masyarakat Eka Prasetya
Tina Muhardika Handayani
Universitas Battuta
Humanities Economics, Econometrics & Finance Education Public Health Other

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Journal : Jurnal Pengabdian Masyarakat Eka Prasetya

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Solusi Masalah dalam Mengatasi Kepuasan Konsumen yang Menurun Pada PT. Multi Mas Chemindo Tina Muhardika Handayani; Limarvin Rizky
Jurnal Pengabdian Masyarakat Eka Prasetya Vol 1 No 1 (2022): Jurnal Pengabdian Masyarakat Eka Prasetya
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat STIE Eka Prasetya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jpmep.v1i1.256

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Harga terhadap Kepuasan Konsumen pada PT. Multi Mas Chemindo, mengetahui pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen pada PT. Multi Mas Chemindo, mengetahui pengaruh Harga dan Kualitas Pelayanan terhadap Kepuasan Konsumen pada PT. Multi Mas Chemindo. Populasi dalam penelitian ini adalah pelanggan pada PT. Multi Mas Chemindo sebanyak 145 responden dan sampel pada penelitian ini sebanyak 106 Responden yang dihitung menggunakan rumus Slovin. Hasil penelitian menunjukkan Harga dan Kualitas Pelayanan secara parsial berpengaruh positif dan signifikan terhadap Kepuasan Konsumen konsumen PT. Multi Mas Chemindo. Hasil penelitian menunjukkan Harga dan Kualitas Pelayanan secara simultan berpengaruh positif dan signifikan terhadap Kepuasan Konsumen konsumen PT. Multi Mas Chemindo. Hasil penelitian ini didukung oleh nilai R square (R2) yang artinya bahwa Harga dan Kualitas Pelayanan mempunyai pengaruh terhadap Kepuasan Konsumen. Sedangkan sisanya dipengaruhi oleh faktor lain yang berasal dari luar model penelitian ini seperti pelayanan, distribusi, lokasi, promosi, kepuasan dan berbagai variabel lainnya.
Pendampingan Guru-Guru SMA Darussalam dalam mendesain dan menerapkan Pembelajaran berbasis Digital Ihdina Gustina; Putri Wahyuni; Dedy Lazuardi; Muammar Rinaldi; Sri Rezeki; Tina Muhardika Handayani
Jurnal Pengabdian Masyarakat Eka Prasetya Vol 2 No 1: Jurnal Pengabdian Masyarakat Eka Prasetya
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat STIE Eka Prasetya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jpmep.v2i1.302

Abstract

The partners in the Community Partnership Program (PKM) activity plan are the teachers of Darusalam Medan Private High School in Medan Petisah District. Through the results of observations and interviews conducted by the proposing team, several priority problems were found by partners, namely: (1). The lack of knowledge of teachers about innovative learning methods so that learning takes place in a monotonous and boring way for students, (2). Teachers lack the knowledge and skills to develop teaching materials so they only use books from the library which are inadequate in number and quality, (3). Lack of opportunity to take part in free training to be able to develop and update teaching methods in accordance with educational developments in the industrial revolution era 4.0, (4) Schools do not yet have an online learning information system (e-learning), (5) Smartphones and laptops owned by students are only used for social media (Facebook, WhatsApp, Instagram), watching YouTube and playing online games during recess using internet facilities both at school and privately owned even though they should be used for learning. The solutions offered to solve partner problems are: 1). Carry out training on fun learning strategies and innovative learning methods for students in the form of blended learning, 2). Carry out training and assistance in the preparation of teaching materials for teachers, 3). Carry out training and mentoring the use of online learning information systems for teachers, 4). Making an online learning information system) that can be accessed via laptops and Android mobile phones, 5). Conduct user training for students. The approach method in implementing PKM uses education, training, practice, and mentoring methods
Co-Authors Brilian Moktar Dedy Lazuardi Ihdina Gustina Limarvin Rizky Muammar Rinaldi Novia Novarini Putri Wahyuni Sri Rezeki