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All Journal International Journal of Artificial Intelligence Research International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Yulius Dharma
Universitas Malikussaleh
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering

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Impact of Service Quality on Increasing the Number of Sharia Pawnshop Customers in Aceh Anwar Puteh; M. Rasyidin; Muhammad Authar ND; Nurul Mawaddah; Yulius Dharma
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : International Journal of Artificial Intelligence Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.816

Abstract

This study examines the effect of service quality on increasing the number of Sharia Pawnshop customers in Aceh Province. Service quality indicators are Tangibles, Empathy, Responsiveness, Reliability and Assurance. This study used primary data which were the results of the distribution of questionnaires to Sharia Pawnshop customers in Aceh Province as many as 100 respondents. Data analysis used multiple linear regression analysis. The results found that all service quality variables such as Tangibles, Empathy, Responsiveness, Reliability and Assurance had a positive and significant effect on increasing the number of Sharia pawnshop customers in Aceh Province. This proves that PT. Sharia Pawnshop (PT. Pegadaian Syariah) must pay attention to and improve the quality of services to increase the number of people, especially those in Aceh Province to become customers of the pawnshop and most importantly maintain the current number of customers.
THE INFLUENCE OF TRANSACTIONAL LEADERSHIP AND TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE AND WORK MOTIVATION AS A MEDIATION VARIABLE AT PT. PUPUK ISKANDAR MUDA Cut Nabilla Mutiza Zahap; Faisal Matriadi; Mariyudi; Marbawi; Ikramuddin; Yulius Dharma
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 1 (2024): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i1.1419

Abstract

This research aims to examine the influence of transactional leadership and transformational leadership on the work motivation and performance of PT. Pupu. The data in this research were 140 employees who responded to the questionnaire distributed via Google Forms. The data analysis tool uses Structural Equation Modelling which is operated with Amos. The research results show that transactional leadership styles and transformational leadership have a significant effect on work motivation and employee performance. Work motivation also significantly increases employee performance. And in testing the mediating effect of work motivation as a full mediating variable between transactional leadership and transformational leadership on the performance of PT employees. Iskandar Muda Fertilizer. It is hoped that the results of this research will provide an important contribution to stakeholders in developing employee management strategies as an important resource for every organization.
Co-Authors Anwar Puteh Cut Nabilla Mutiza Zahap Faisal Matriadi Ikramuddin M. Rasyidin Mariyudi Mariyudi Muhammad Authar ND Nurul Mawaddah