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All Journal Al-I´lam: Jurnal Komunikasi dan Penyiaran Islam TADBIR: Jurnal Manajemen Dakwah FDIK IAIN Padangsidimpuan Lentera: Jurnal Ilmu Dakwah dan Komunikasi
Muhammad Syaoki
Universitas Islam Negeri Mataram
Religion Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

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Tinjauan Komunikasi Terhadap Pelayanan Publik Berbasis Aplikasi Laporbup Kabupaten Lombok Timur Hizbianto Sarusiyan; Siti Nurul Yaqinah; Muhammad Syaoki
Al-I'lam: Jurnal Komunikasi dan Penyiaran Islam Vol 6, No 2 (2023): Maret 2023
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jail.v6i2.14265

Abstract

This research is motivated by the emergence of many public complaints in public services provided by local governments, so researchers are interested in seeing how the strategy and management carried out by Diskominfo as a service provider. This study aims to analyze how Diskominfo's strategy in providing public services through the Laporbup application. This research is a descriptive qualitative approach. The data collection techniques in this study are: interviews, observation, and documentation. The complaint handling strategy used by Diskominfo East Lombok Regency in providing public services is to provide channels or media that are easily accessible to the community so that the services provided are easier, effective, right on target in solving problems in the community. In addition, providing a polite response is a form of interaction that can give a good impression to the reporter. The government that provides services to the community is required to provide services that are easy and fast or straightforward, because the community will get its own satisfaction with the services provided by the government, especially Diskominfo Lombok Timur. In the complaint handling strategy carried out by Diskominfo, there is a comprehensive approach that is carried out by socializing to the community and related parties, especially to provide satisfaction to users. Furthermore, supported by good technology is one of the strategies to provide easy access to the community such as sms channels with the use of phone numbers that are easy to memorize and also websites that are easily accessed by the community.
Manajemen Strategis Travel Haji dan Umrah di Mataram (Studi Komparasi : Manajemen Oprasional, Pelayanan dan Pemasaran) Muhammad Syaoki
Tadbir: Jurnal Manajemen Dakwah FDIK IAIN Padangsidimpuan Vol 5, No 1 (2023): TADBIR: JURNAL MANAJEMEN DAKWAH FDIK IAIN PADANGSIDIMPUAN
Publisher : FDIK IAIN Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/tadbir.v5i1.7138

Abstract

Penilitian ini dilatar belakangi oleh keberadaan dua travel penyelengara travel haji dan umrah yang memiliki peminat jamaah yang banyak di Mataram. Dua travel itu adalah PT.  Mahisa Mataram dan PT. Muhsinin Mataram. Mahisa yang berdiri pada tahun 2021 mampu memperoleh 380 jamaah pada tahun 2022 sedangkan Muhsinin berdiri pada tahun 2014 sebagai provider visa satu-satunya di NTB dan memperoleh jamaah pada tahun 2022 ini sebanyak 556. Keberhasilan kedua travel menarik jamaah tidak terlepas dari manajemen strategis yang baik terutama dalam manajemen operasional, pelayanan dan pemasaran. Penelitin ini bertujuan untuk mengetahui manajemen Strategis (manajemen operasional, pelayanan dan pemasaran PT. Mahisa Mataram dan PT. Muhsinin Mataram) dan Komparasi manajemen operasional, pelayanan dan pemasaran PT. Mahisa Mataram dan PT. Muhsinin Mataram. Dalam penelitian ini peneliti mengunakan jenis penelitian kulitatif yang bersifat komparatif dengan menggunakan data primer dan sekunder yaitu wawancara, observasi dan dokumentasi. Dan Hasil dari penelitian ini menunjukan bahwa ternyata di kedua travel secara keseluruhn memiliki manajemen strategis yang baik dan sesuai dengan prinsip-prinsip manajemen strategis mulai dari manajemen operasional, manajemen pelayanan dan manajemen pemasaran. Namun yang membedakan adalah cara pelayanan, fasilitas dan seberapa sering dari kedua travel memberangkatakan dalam sebulan.
Spiritual Communication of Selakaran Among Sasak Muslim Community During The Covid-19 Pandemic Muhammad Syaoki
Lentera: Jurnal Ilmu Dakwah dan Komunikasi VOL 6, No 02 (2022): LENTERA
Publisher : Fakultas Ushuluddin, Adab dan Dakwah, Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/lentera.v0i0.4948

Abstract

The COVID-19 pandemic has introduced unparalleled challenges to individuals worldwide, resulting in substantial alterations in lifestyles. These alterations encompass the adoption of health protocols, such as social distancing and frequent handwashing. Nevertheless, it is noteworthy that certain Sasak Muslim communities have opted for a distinctive approach in confronting the pandemic. Their chosen strategy revolves around the performance of rituals. These rituals, executed collectively, are perceived by the Sasak Muslim community as a means to counteract the global COVID-19 pandemic. To comprehensively explore the significance of these rituals within the Sasak Muslim community's response to the COVID-19 pandemic, this qualitative research employs an ethnographic approach. The overarching goal is to gain insight into how these rituals are construed and employed by the community. The study's findings unveil that the Sasak Muslim community perceives the pandemic as a typical ailment, one that can be alleviated through a deepened connection with Allah. One of the primary methods through which this closeness is sought is an increased engagement in dhikr, which involves the remembrance of Allah, and prayers performed within the framework of specific rituals such as Selakaran.
Co-Authors Hizbianto Sarusiyan SITI NURUL YAQINAH