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THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN LEARNING SERVICES RANKING DELI SERDANG Ben Setiawan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 6 (2022): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i6.750

Abstract

This study aims to determine and analyze the effect of service quality which consists of physical evidence, reliability, responsiveness, assurance, and empathy on customer satisfaction for users of the Deli Serdang Ranking Tutoring services. The population in this study were high school students who used Ranking tutoring services as many as 218 people. The sample in this research is 70 respondents. Primary data collection was carried out using a questionnaire measured by a Likert scale. Secondary data obtained from books related to research. The analysis technique used is multiple linear regression analysis. The results of the data research show that service quality includes physical evidence, reliability, responsiveness, assurance, and empathy simultaneously has a positive and significant effect on customer satisfaction in users of the Deli Serdang Ranking Tutoring services. The results of the partial significance test stated that physical evidence, responsiveness, assurance, and empathy had a positive and significant effect on customer satisfaction, while reliability had a positive and insignificant effect on customer satisfaction for users of the Deli Serdang Ranking Tutoring services. And the result of the F test is Ftable = 2.36, where Fcount > Ftable (63.263 > 2.36) which means simultaneously there is a positive and significant influence from the independent variables namely physical evidence, reliability, responsiveness, assurance, and empathy on the dependent variable on student satisfaction in the Deli Serdang Ranking Tutoring.
THE EFFECT OF COMPENSATION ON EMPLOYEE PERFORMANCE ON TUAN RONDAHAIM HOSPITAL PAMATANG RAYA Hadi Panjaitan; Weihuan Zhou; Jopinus Saragih; Diana Florenta Butar-Butar; Ben Setiawan
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 3 (2021): International Conference on Health Science, Green Economics, Educational Review and T
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.494 KB) | DOI: 10.54443/ihert.v3i.123

Abstract

In this study there are two variables are variables X (Discipline) and Y (Performance). This study aims to examine and analyze the influence of compensation for employee work at Tuan Rondahaim Hospital Pamatang Raya. Based on the incidental sample method, the total sample in this study was 62 respondents. In this study using primary data obtained from the distribution of questionnaires. The number of questionnaires distributed as many as 62 copies and which can be returned and processed as many as 62 copies. The method of analysis used in this study is simple linear regression analysis and hypothesis testing (t-test). Amount of t-counts (8.382) > of the amounth of t-tables (1.99897) then Ha accepted. Based on these results it can be concluded that the compensation has a positive and significant effect on employees'
AN OVERVIEW OF PROTECTIVE LAW ENFORCEMENT CONSUMERS (BPSK DECISION STUDY No.01/BPSK/MDN/2003) Joharsyah Joharsyah; Ian Wooton; Ben Setiawan; Adrian K Tarigan; Diana Florenta Butar-Butar
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 3 (2021): International Conference on Health Science, Green Economics, Educational Review and T
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (180.657 KB) | DOI: 10.54443/ihert.v3i.124

Abstract

Initially, this research on consumer protection in Indonesia by the government did not have a specific law, but the legal instruments were scattered in several laws that only limited certain consumers, for example electricity, health, small businesses, food and others. After the reform under the leadership of President BJ. Habibie only then had a special law governing consumer protection, which actually originated from the DPR's initiative, namely Law no. 8 of 1999 which was ratified on April 20, 1999 State Gazette of 1999 No. 42. The decision issued by the Consumer Dispute Settlement Agency (BPSK) Medan City 01/BPSK/MDN/2003 against brother P. Silalahi's lawsuit against Macan Yaohan Merak Jingga complies with the provisions stipulated in Law no. 8 of 1999 concerning Consumer Protection, the provision referred to is Business Actors. Obliged to provide clear, correct and honest information regarding the conditions and warranties of goods and or services as well as provide explanations and use of repair and maintenance. Another provision is that Business Actors are required not to resell expired biscuits by replacing/re-melting or changing the expiration date, month and year. The BPSK Panel of Judges could not grant other matters, namely an apology to Mass Media because it was not regulated in Law no. 8 of 1999. Another provision is that Business Actors are required not to resell expired biscuits by replacing/re-melting or changing the expiration date, month and year. The BPSK Panel of Judges could not grant other matters, namely an apology to Mass Media because it was not regulated in Law no. 8 of 1999. Another provision is that Business Actors are required not to resell expired biscuits by replacing/re-melting or changing the expiration date, month and year. The BPSK Panel of Judges could not grant other matters, namely an apology to Mass Media because it was not regulated in Law no. 8 of 1999.
CALCULATION OF LIGHTING INSTALLATIONS AND BUDGET COSTS ON ROAD PROTOCOLS (CASE STUDY JALAN MERDEKA – SUTOMO PEMANG SIANTAR) Jopinus Saragih; Mohsen Bahmani Oskooee; Hendri Mayanta Tariga; Adrian K Tarigan; Ben Setiawan
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 4 (2022): International Conference on Health Science, Green Economics, Educational Review and T
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (388.333 KB) | DOI: 10.54443/ihert.v4i.128

Abstract

Based on the results of the discussion in data processing according to field data, the results of the discussion are as follows: The number of street light poles is 100 rods per trip and one hundred street lights. The distance between the poles is 50 meters and the height of the pole is 7 meters and the LED lights are 90 watts so they don't match the standard of street light lighting. The installation must comply with the provisions for installing aerial cables in PUIL 2000 TC (Twisset cable), the designation for aerial cables that are familiar in the field. (in PUIL various aerial cables NFY, NFAY, NF2X, NFA2X, etc.) On TC cables for identification: On TC cables there is a line / strip one is used to mark phase = N, On TC cables there is no line / strip used to mark neutral = N Nominal current on each panel is 12, 37 amperes and the total use of lighting on the Sutomo-Merdeka road is 18,000 watts. The total budget costs are; total material price + tax + profit = IDR 1,515,164,000.- + IDR 174,243,860.- + IDR 303,032,000.-, = IDR 1,992,440,660.-
FORECAST OF ELECTRICITY DEMAND FOR THE NEXT 5 YEARS IN THE NATIONAL STRATEGIC AREA OF LAKE TOBA IN THE FRAMEWORK OF SUPPORTING NATIONAL TOURISM IN SIMALUNGUN DISTRICT (CASE STUDY OF PARAPAT CITY) Ben Setiawan; Ian Wooton; Diana Florenta Butar-Butar; Hadi Panjaitan; Jopinus Saragih
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 4 (2022): International Conference on Health Science, Green Economics, Educational Review and T
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (576.926 KB) | DOI: 10.54443/ihert.v4i.130

Abstract

The availability of electric power is an obligation at this time, because the economic and social activities of the people of a region continue to increase. Simalungun Regency is an area in the middle of the island of Sumatra. Simalungun Regency's electricity is currently quite good. On the other hand, the island of Simalungun Regency has a lot of potential from various sectors, especially tourism, especially the Lake Toba area. Both of these require business developers and the government to maintain the continuity of the supply of electrical energy. Problems regarding electricity will arise if there is an imbalance between the electrical energy produced and what is requested by the customer. In order for this problem to be overcome, a strategy is needed, namely forecasting the demand for electrical energy within a certain period of time so that the distribution of electrical energy becomes efficient. Based on data from PT PLN (Persero) for the North Sumatra Region, Parapat City Area, Simalungun Regency, total electricity consumption in 2017 has reached 22,311,374 kWh. By using the econometric method that takes into account the influence of the Gross Regional Domestic Product (GRDP), capable capacity, electrification ratio, it can be known the amount of electricity consumption in the coming year. Based on the results of the calculation of the electricity load forecasting in 2022, the total consumption of electrical energy has reached 46,149,759.6069 KWh which is an increase of around 106.84% from 2017 which comes from four types of customers, namely households, commercial, public and industrial. Based on data from PT PLN (Persero) for the North Sumatra Region, Parapat City Area, Simalungun Regency, total electricity consumption in 2017 has reached 22,311,374 kWh. By using the econometric method that takes into account the influence of the Gross Regional Domestic Product (GRDP), capable capacity, electrification ratio, it can be known the amount of electricity consumption in the coming year. Based on the results of the calculation of the electricity load forecasting in 2022, the total consumption of electrical energy has reached 46,149,759.6069 KWh which is an increase of around 106.84% from 2017 which comes from four types of customers, namely households, commercial, public and industrial. Based on data from PT PLN (Persero) for the North Sumatra Region, Parapat City Area, Simalungun Regency, total electricity consumption in 2017 has reached 22,311,374 kWh. By using the econometric method that takes into account the influence of the Gross Regional Domestic Product (GRDP), capable capacity, electrification ratio, it can be known the amount of electricity consumption in the coming year. Based on the results of the calculation of the electricity load forecasting in 2022, the total consumption of electrical energy has reached 46,149,759.6069 KWh which is an increase of around 106.84% from 2017 which comes from four types of customers, namely households, commercial, public and industrial. By using the econometric method that takes into account the influence of the Gross Regional Domestic Product (GRDP), capable capacity, electrification ratio, it can be known the amount of electricity consumption in the coming year. Based on the results of the calculation of the electricity load forecasting in 2022, the total consumption of electrical energy has reached 46,149,759.6069 KWh which is an increase of around 106.84% from 2017 which comes from four types of customers, namely households, commercial, public and industrial. By using the econometric method that takes into account the influence of the Gross Regional Domestic Product (GRDP), capable capacity, electrification ratio, it can be known the amount of electricity consumption in the coming year. Based on the results of the calculation of the electricity load forecasting in 2022, the total consumption of electrical energy has reached 46,149,759.6069 KWh which is an increase of around 106.84% from 2017 which comes from four types of customers, namely households, commercial, public and industrial.
Analysis Of Factors Affecting Wage Level Of Sri Pamela Hospital Employees High Cliff Ben Setiawan; Diana Florenta Butar-Butar
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.879

Abstract

This contemplate directs to influence how the psychoanalysis of constituents that consequence the commensurate of worker compensations at Sri Pamela Tebing Tinggi Hospital. The consequences showed that supported on the consequences of the psychoanalysis of possibility 1, it buoy be seen that the instruction changeable (X1) has no substantial chain reaction on the remuneration commensurate (Y). The consequences of this contemplate are not in occupation with preceding research, videlicet Muhammad Hafid 2018 psychoanalysis of constituents Influencing the remuneration commensurate of cloth manufacture working man in Pedurungan District, samarang municipality where the instruction changeable has no effect. supported on the consequences of the psychoanalysis of possibility 2, it buoy be seen that the acquaintance changeable (X2) has a cocksureness and substantial chain reaction on the remuneration commensurate (Y). The consequences of this contemplate are not in occupation with preceding research, videlicet Muhammad Hafid 2018 psychoanalysis of constituents impressive remuneration Levels for cloth manufacture working man in Pedurungan District, samarang municipality with elbow grease acquaintance variables having an consequence on remuneration levels. elbow grease (X3) has a cocksureness and substantial chain reaction on the remuneration commensurate (Y). The consequences of this contemplate are not in occupation with preceding research, videlicet Muhammad Hafid 2018 psychoanalysis of constituents impressive the remuneration commensurate of cloth manufacture working man in Pedurungan District, samarang City. With the expenditure of T enumeration is in a superior way than the over-the-counter variables