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All Journal ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING Journal of Trends Economics and Accounting Research
Ilham Prawidi Sakti
Politeknik Negeri Sriwijaya, Palembang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Penerapan Sistem Penjaminan Mutu Internal pada Pekan Kewirausahaan Unit Entrepreunership Laboratorium Terpadu Mail Hilian Batin; Dika Setiagraha; Ilham Prawidi Sakti
Journal of Trends Economics and Accounting Research Vol 3 No 3 (2023): March 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jtear.v3i3.566

Abstract

The Internal Quality Assurance System is a systemic activity of education quality assurance by universities to supervise the implementation of higher education by the universities themselves on an ongoing basis. The word supervise means 'planning', 'implementation', 'control', and 'development / improvement' of higher education quality standards consistently and continuously for stakeholder satisfaction. In this study, the application of SPMI was carried out in the Entrepreneurship Week program with the hope that it could carry out quality quality. The presence of laboratories in universities is important as a place for students to experiment in the teaching and learning system. Material about Entrepreneurship is always taught to students, but only fixated on assignments but not yet economically valuable. There is an entrepreneurship week program as a forum for students to be creative in selling their products to a wide audience and is always evaluated by the laboratory if there are obstacles in the field. This type of research is a field research with a qualitative descriptive approach. The results showed that the establishment of an internal quality assurance system, especially for the Entrepreneurship Unit as a reference for the implementation of the Entrepreneurship Week program in the future.
Pengaruh Layanan Digital Mobile Banking dan Kepuasan Nasabah terhadap Loyalitas Nasabah Bank Syariah Indonesia Dika Setiagraha; Ilham Prawidi Sakti; Mail Hilian Batin
ARBITRASE: Journal of Economics and Accounting Vol. 4 No. 1 (2023): Juli 2023
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/arbitrase.v4i1.1029

Abstract

This study aims to determine digital services in the form of mobile banking services and customer satisfaction and how they impact loyalty for Bank Syariah Indonesia (BSI) customers. The method used uses Partial Least Square (PLS) as a data analysis method in order to find out how far the role of digital mobile banking services can affect customer loyalty. The research sample was obtained from 100 customers of Bank Syariah Indonesia in Palembang city. The results of this study indicate that the mobile banking service variable (X1) has no effect on customer loyalty (Y). On the other hand, in terms of customer satisfaction (X2), its role influences customer loyalty (Y). The customer loyalty variable is 0.693 or 69% which is interpreted to mean that the magnitude of the factors influencing customer loyalty of Bank Syariah Indonesia Palembang can be explained through digital mobile banking services and customer satisfaction. Meanwhile, the remaining 31% can be explained by other factors.
Co-Authors Dika Setiagraha Mail Hilian Batin