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All Journal IWJ : Inland Waterways Journal IWTJ : International Water Transport Journal
Hartanto Hartanto
Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Environmental Science Mechanical Engineering Transportation

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Journal : IWTJ : International Water Transport Journal

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Analysis Of Passenger Perception On Ferry Port Service Of Mengkapan At Siak District, Riau Province Using Importance Performance Analysis Hartanto Hartanto; Kodrat Alam; Trissa Dhea
IWTJ : International Water Transport Journal Vol. 1 No. 1 (2019): International Water Transport Journal (IWTJ: October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwtj.v1i1.105

Abstract

The Ferries Port of Mengkapan, Apit River, Siak District, Riau Province. The port plays an important role in improving the economy, particularly the field of transport for the local population. Based on observations in the field, there are some services that have not run well, soservice users were dissatisfied and uncomfortable while in The Ferries Port of Mengkapan. The method used to analyze the existing problems, ie Customer statisfaction Index and Importance Performance Analysis. Based on the analysis results obtained passenger satisfaction index of 43.9%, and there are nine service attributes that are in quadrant I, which should be improved and enhanced. The suggestions for the Port Authority, namely: (1) held Air Conditioner (AC) 4 pieces of 1.5 PK in the waiting room, repair the damaged chair, and clean the waiting room every day; (2) clean the toilet every day and ensure the availability of clear water; (3) conduct a complete information service facility; (4) expand the parking lot ready for loading and parking shuttle; (5) held a health facility; (6) held an emergency rescue facilities; (7) held CCTV; (8) improve the ticket purchasing process; (9) ensure timely arrival and departure of ships. Keywords: Analysis; Passenger Perception; Importance Performance Analysis.
Co-Authors Argo Victoria Ong Kodrat Alam Meila Permata Sari Muhammad Fadjri Purboyo Purboyo Trissa Dhea