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Siti Malkamah, Siti
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Journal : Prosiding Forum Studi Transportasi Antar Perguruan Tinggi

 1 
IMPLEMENTATION OF VALUE CREATION IN PUBLIC TRANSPORT (CASE STUDY: PT. KAI CUSTOMER SATISFACTION) Indramawan, Andi; Johnshon, Mikael; Malkamah, Siti
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 1 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

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Abstract

PT. KAI as the train operator in Indonesia need to provide good service quality that will result in customer satisfaction. To evaluate service quality need to be known customer expectation and customer perception toward services offered. From Importance-Performance Analysis, shown that punctuality, easiness to mode change and waiting room are attributes that belong to performance shortfall, that means those attributes need to get priority in improvement. Then regression analysis was conducted to know how quality attibutes influence the satisfaction. The result show that, there are two component factor that are main services and additional services. All of three attrtibutes that obtained from IPA analysis belong to main services that has significant influences to customer satisfaction. Related with value creation dimension, PT. KAI need to improve services quality in customer experience. Customer who has good experiences toward service offered can increase level of satisfaction and create positive emotional bonds.
ANALISIS KAPASITAS JALAN DENGAN METODE TRAFFIC MICROSIMULATION Pribadi, Ocky Soelistyo; Munawar, Ahmad; Malkamah, Siti
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 1 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

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Abstract

The using of Indonesian Highway Capacity Manual (IHCM) for road capacity and traffic speed analysis need to be reconsidered, because of the old-fashioned basic data. There are increasing of elements like the quantity of motorbike and their compotition ini traffic and the increasing of national road length, bring to the condition that the Indonesia’s traffic characteristics is now changing. IHCM formed by the using of macroscopic traffic flow theory, this study uses microscopic side, implementing traffic simulation with helped of Vissim software on Menteri Supeno Road in Yogyakarta at 6.45 am to 7.45 am. The statistics analysis on the distribution of vehicle arrival headway and traffic speed, told that there is no significant difference between the survey and the Vissim’s result, the analysis continued, found that the capacity of the road is 4,193 vehicles.
ROAD SAFETY PERCEPTION TOWARDS SUSTAINABLE TRANSPORT (A CASE OF ROAD SAFETY PROGRAMS IN YOGYAKARTA, INDONESIA) Nurhidayati, Zuni Asih; Sebhatu, Samuel Petros; Malkamah, Siti
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 2 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

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The Aims of this study is suggests a set of scheme on road safety policy improvement in Yogyakarta by firstly understanding the road user perception on current road safety programmes related to the ongoing problems, then analyse it along with other actor’s role in achieving sustainable transport. “The Five Pillars” as current road safety action plan are followed to actualize safe mobility and “zero accident”. Using Yogyakarta as a case study within the Research Design, this qualitative study are conducting triangulation technique in data collection. The Study Empirically describe the present situation and gain the road user perception by marriage with The Theory of Planned Behaviour, Sustainability, Value Creation and Hongkong’s Transport Policy in theoretical part. It indicates according the Results, there still existed a gap of perception between road users and road safety officer due to the existence of irregularities within the road safety programs implementation.
ANALISIS KAPASITAS JALUR DAN KECELAKAAN KERETA API Malkamah, Siti; Muthohar, Imam; Murwono, Djoko; Wiarco, Yuwono
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 2 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

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Train is an efficient public transportation that need to be developed. Currently, the development of railway infrastructures is already showing some improvements. One of them is the completion of Jakarta-Surabaya double track. With the construction of the double track, the railway capacity increased. However, research on the railway capacity in Indonesia is still limited. There was still inefficiency in using the railway capacity by the operator. This research aims to investigate the factors that affect the capacity and the relationship between railway capacities and train accidents. The data required were obtained from PT Kereta Api (Persero) and  the Ministry of Transportation and from site visits. The data were then abstracted and analysed. It was found that there was a decrease in the number of accidents in 2010 - 2014, with a variety of causes such as: infrastructure, facilities, human and external factors. The construction of a doubl-track railway had contributed to the decline of the accidents. This is due to the construction of a double track increased the railway capacity. It resulted in the loss of intersection or crossing points. Those crossing points were the critical points of the accidents. The declining of forwarding of train travel increased speed and travel time. The increase of capacity and safety  finally improved the train services for both passengers and goods.
ANALISIS TINGKAT KESELAMATAN PENYEBERANG MENGGUNAKAN PEDESTRIAN RISK INDEX (PRI) (STUDI KASUS PADA SISWA PENYEBERANG DI SMPN 4 SUKOHARJO) Kusumastutie, Naomi Srie; Malkamah, Siti
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 2 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

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Abstract

The effectiveness of traffic conflict has been already proven in preventively improving safety. Therefore, the aimed of this study was to analyze pedestrian safety based on the pedestrian risk level stated by Pedestrian Risk Index (PRI). Case study was conducted on student pedestrians in SMPN 4 Sukoharjo. The recording of pedestrian crossing was made to get the traffic conflict data. Furthermore, the data was analyzed to obtain the value of Pedestrian Risk Index (PRI). The result of the data analysis showed that there were no differences of the value of PRI based on crosing location and time. However, there was difference of the value of PRI based on the kind of crossing, where individual crossing had higher value of PRI than group crossings. It concluded that group crossings had higher level of safety than individual crossings.
TINJAUAN ATAS FAKTOR-FAKTOR YANG MEMENGARUHI KAPASITAS JALUR KERETA API Wiarco, Yuwono; Malkamah, Siti; Munthohar, Imam
Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Vol 2 No 2 (2015): Prosiding Forum Studi Transportasi antar Perguruan Tinggi
Publisher : FSTPT Indonesia

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Abstract

Infrastructures should be planned and designed based on the required capacity in the future to provide good service. Methods of railway capacity that is commonly used in Indonesia is still adopted from other countries. It is then modified but it is currently still inefficiencies because operators have not dared to use to the fullest method of railway capacity. Therefore, the calculation methods of railway capacity should be reviewed and developed as well based on the reality in Indonesia. It is expected that the efficiency of railway operation system increases. The analysis was performed with the following steps; collecting the secondary data and the literature reviews. The results of the literature reviews stated that there are various factors that affect the railway capacity; the number of trains, heterogeneity, stability, speed, infrastructures, operation system, train length, time delay, junctions, intermediate signals, resources, scheduling, number of tracks, signal distance, termination, and maintenance. Based on the literature study, it is required further research on the development of the capacity calculation model for railway in Indonesia.
Co-Authors Ahmad Munawar Andi Indramawan, Andi Djoko Murwono Imam Munthohar, Imam Imam Muthohar Mikael Johnshon, Mikael Naomi Srie Kusumastutie, Naomi Srie Ocky Soelistyo Pribadi, Ocky Soelistyo Samuel Petros Sebhatu, Samuel Petros Yuwono Wiarco Zuni Asih Nurhidayati, Zuni Asih