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All Journal SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Ilmu Kesehatan Masyarakat
Misnaniarti Misnaniarti
Faculty of Public Health, Universitas Sriwijaya
Economics, Econometrics & Finance Public Health

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Assesment of User Satisfaction of Accredited Government Hospital Services in Palembang Using the SERVQUAL Approach Fildzah Hashifah Taufiq; Muhammad Zulkarnain; Misnaniarti Misnaniarti
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 7, No. 1, March 2023
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v7i1.21-40

Abstract

The purpose of this study was to analyze the service quality of government hospitals in Palembang based on the user's perspective and the determining factors as well as the influence of service quality on service user satisfaction of government hospitals in Palembang. The population of this study is all patients in three public hospitals in Palembang. The sample was calculated using the Lemeshow formula with total respondents of 100 patients. The data is obtained through questionnaires using SERVQUAL method. The results show that, service quality that measured by dimensions of tangibility, empathy, reliability, responsiveness and assurances is found to be lower than the patients’ expectations. The results also show that service quality has a positive and significant effect on user satisfaction on the government hospitals in Palembang.
Non-Disclosure of Sexual Orientation of Men Having Sex With Men (MSM): A Hidden Threat of HIV Transmission in Palembang, Indonesia Namirah Adelliani; Najmah Najmah; Zico Ariesandi; Fenty Aprina; Yudhi Setiawan; Misnaniarti Misnaniarti; Yulyana Kusuma Dewi; Adeleine Silva Vanessa; Sari Andajani
Jurnal Ilmu Kesehatan Masyarakat Vol. 14 No. 2 (2023): Jurnal Ilmu Kesehatan Masyarakat (JIKM)
Publisher : Association of Public Health Scholars based in Faculty of Public Health, Sriwijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26553/jikm.2023.14.2.147-161

Abstract

Men who engage in sexual relationships with other men (MSM) are consider a high-risk group for HIV transmission, with MSM in Indonesia accounting for 17.9% cases of HIV in 2020. This qualitative study aimed to understand better the factors determining MSMs' motivation to disclose their sexual orientation. This research employed a phenomenological approach to explore the disclosure experiences of MSM in Palembang City. In-depth interviews and observations were conducted with 11 purposively recruited MSM informants and five MSM outreach workers to ensure data triangulation. Documentation and observations of the participants were conducted during various activities at the Intan Maharani Foundation (IMF). MSM participants observed extreme caution when disclosing their sexual orientation and only chose to reveal their sexual orientation to a very limited network, such as close friends, who are  MSM, and at risk of HIV transmission. The hesitation to disclosing sexual orientation may be linked to the fact that only a few MSM had ever undergone an HIV test. MSMs, if they choose to, could share their status with Field Outreach (FO) during routine health check-ups. Findings of this study call for further research on barriers that hinder MSM from openly discussing their sexual orientation. Such research can inform policy and program developers on how to improve services, promote health literacy, foster confidence and trust among MSMs, hence facilitating their access to HIV services, enabling them to disclose their HIV status confidentially, safely, and in a respectful environment.
Assesment of User Satisfaction of Accredited Government Hospital Services in Palembang Using the SERVQUAL Approach Fildzah Hashifah Taufiq; Muhammad Zulkarnain; Misnaniarti Misnaniarti
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 7, No. 1, March 2023
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v7i1.21-40

Abstract

The purpose of this study was to analyze the service quality of government hospitals in Palembang based on the user's perspective and the determining factors as well as the influence of service quality on service user satisfaction of government hospitals in Palembang. The population of this study is all patients in three public hospitals in Palembang. The sample was calculated using the Lemeshow formula with total respondents of 100 patients. The data is obtained through questionnaires using SERVQUAL method. The results show that, service quality that measured by dimensions of tangibility, empathy, reliability, responsiveness and assurances is found to be lower than the patients' expectations. The results also show that service quality has a positive and significant effect on user satisfaction on the government hospitals in Palembang.
KEBIJAKAN MANAJEMEN DALAM MENERAPKAN KESEHATAN DAN KESELAMATAN KERJA (K3) DI LINGKUNGAN KERJA: SYSTEMATIC REVIEW Muhimatul Mufarikha; Misnaniarti Misnaniarti; Hamzah Hasyim; Novrikasari Novrikasari; Yuanita Windusari; Nur Alam Fajar
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 7 No. 3 (2023): DESEMBER 2023
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v7i3.20549

Abstract

Kebijakan tentang Kesehatan dan Keselamatan Kerja (K3) merupakan upaya untuk menciptakan lingkungan kerja yang sehat dan aman, sehingga dapat mengurangi probabilitas kecelakaan kerja / penyakit akibat kelalaian yang mengakibatkan demotivasi dan dan defisiensi produktivitas kerja. Dalam menciptakan hal tersebut tentu di butuhkan kerjasama yang baik antara top manajemen dalam membuat kebijakan dan dari pekerja nya sendiri yang harus menaati peraturan K3 di perusahaan. Tujuan penelitian ini adalah untuk mengetahui kebijakan perusahaan dalam menerapkan K3 di perusahaan dan bagaimana efektivitasnya kepada pekerja. Metode yang digunakan dalam penelitian ini adalah Systematic Review dan PRISMA. Data-data diperoleh dari jurnal-jurnal yang telah dikumpulkan oleh penulis. Hasil penelitian menunjukkan Kebijakan tentang pedoman K3 berpengaruh pada Keselamatan karyawan, untuk melaksanakan pedoman dengan baik di butuhkan komitmen top manajemen yang tegas. Karyawan yang bisa menjaga kesehatan kerja dan merasa terlindungi akan lebih produktif dalam berkerja. Maka dari itu perusahaan memantau dan memberikan pelatihan kepada setiap karyawan agar semua karyawan mengerti tentang pedoman K3. Kesimpulan dari penelitian ini adalah Kebijakan mengenai pedoman K3 kepada pekerja sudah ada dan terlaksana di perusahaan, komitmen top manajemen yang baik juga berpengaruh pada terlaksananya pedoman tersebut tentang bagaimana membuat semua karyawan menaati peraturan dan sadar akan bahaya yang ada di lingkungan kerja. Untuk itu pelatihan K3 bagi semua pekerja di perusahaan penting di lakukan agar pekerja lebih paham dan peduli dengan keselamatan dan kesehatannya.
Co-Authors Adeleine Silva Vanessa Fenty Aprina Fildzah Hashifah Taufiq Hamzah Hasyim Muhammad Zulkarnain Muhimatul Mufarikha Najmah, Najmah Namirah Adelliani Novrikasari Novrikasari Nur Alam Fajar Sari Andajani Yuanita Windusari Yudhi Setiawan Yulyana Kusuma Dewi Zico Ariesandi