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All Journal INOVASI: Jurnal Hasil Pengabdian Masyarakat SOCIETIES: Journal of Social Sciences and Humanities
Muhammad Luthfi Siraj
Administrasi Bisnis, Universitas Negeri Makassar
Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : SOCIETIES: Journal of Social Sciences and Humanities

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Pengaruh Kompetensi Aparatur Terhadap Kualitas Layanan Kecamatan Donri-Donri Kabupaten Soppeng Syarifuddin Syarifuddin; Muhammad Luthfi Siraj
SOCIETIES: Journal of Social Sciences and Humanities Vol 3, No 1 (2023): SOCIETIES: Journal of Social Sciences and Humanities
Publisher : SOCIETIES: Journal of Social Sciences and Humanities

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/societies.v3i1.47691

Abstract

Abstract. This study aims to determine the effect of employee competence on service quality at the Donri-Donri sub-district office, Soppeng Regency. By using a quantitative design approach. This type of research is descriptive quantitative using observation techniques, questionnaires, interviews, and documentation in data collection. The study population consisted of 34 people with a population sample using descriptive statistical data analysis techniques and inferential statistics. The results showed that there was a significant and positive influence on the quality of public services in Donri-Donri District, Soppeng Regency. The findings of this study provide an overview of basically knowledge skills and skill abilities that are needed by every sub-district employee so that each task can be carried out quickly and more easily. Various efforts have been made by the government of the Donri-Donri sub-district to maintain the competence of its apparatus through educational and training activities whose aim is to keep employees up to date with information that develops with the alignment of tasks and functions as well as demands for service needs by the community.Keywords: Competence, Quality, Service
Co-Authors Aslinda Aslinda S, Muh. Rizal Syarifuddin Syarifuddin