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All Journal Buletin Studi Ekonomi JURNAL AKTUAL AKUNTANSI KEUANGAN BISNIS TERAPAN (AKUNBISNIS)
Novitasari Eviyanti
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Economics, Econometrics & Finance

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ANALISIS PERHITUNGAN BIAYA KUALITAS (COST OF QUALITY) UNTUK MENINGKATKAN KUALITAS PRODUK Indra Hermawan; Novitasari Eviyanti
Jurnal Aktual Akuntansi Keuangan Bisnis Terapan (AKUNBISNIS) Vol 6, No 1 (2023)
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/akunbisnis.v6i1.4584

Abstract

Abstract : The purpose of this study was to analyze the components of quality costs and calculate the quality costs that occur in ED aluminum with the aim of improving product quality by reducing product defects. This research was conducted by identifying and calculating the cost of quality using the Prevention, Appraisal, and Failure (PAF) method. The research approach used is qualitative research with a case study approach. The object of this research is ED Aluminum, which is the largest aluminum craftsman in Yogyakarta and smelts aluminum into finished goods. The results of this study indicate that ED Aluminum already has activities that are used to improve the quality of the products they produce. Costs incurred to improve quality are employee and partner counseling costs, printing equipment manufacturing costs, machine maintenance costs, raw material inspection costs, work-in-progress inspection costs, finished product testing costs, rework on defective products, and warranty costs. The weakness of the PAF model classification is that it is only able to detect quality costs in financial reports and cannot describe costs that are difficult to identify (hidden costs). Suggestions for further research include explaining hidden costs.
APAKAH KUALITAS PELAYANAN MEMPENGARUHI KEPUASAN NASABAH? Hendra Sanjaya Kusno; Muhammad Zihad Al Qaushar; RAMLI RAMLI; Novitasari Eviyanti
Buletin Studi Ekonomi VOLUME.28.NO.02.TAHUN.2023
Publisher : Buletin Studi Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/BSE.2023.v28.i02.p03

Abstract

The purpose of this study is to determine the effect of service quality consisting of tangibility, reliability, responsiveness, assurance, and empathy on customer satisfaction simultaneously and partially. The method used is a quantitative method. The population in this study are the customers of the Ronabasa Rural Bank, Balikpapan Head Office. The sample in this study used incidental sampling technique. The population in this study was 1744 customers with a total sample of 94 samples obtained from the slovin formula. The results of hypothesis testing prove that service quality which consists of tangibility, reliability, responsiveness, assurance, and empathy simultaneously affects customer satisfaction. Tangibility partially has a positive and significant effect on customer satisfaction, reliability partially has a positive and significant effect on customer satisfaction, partially responsiveness has no effect on customer satisfaction, assurance partially has a positive and significant effect on customer satisfaction, and empathy partially has a positive and significant effect to customer satisfaction.
Co-Authors Indra Hermawan Kusno, Hendra Sanjaya Muhammad Zihad Al Qaushar Ramli Ramli