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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan EKONOMIKA45 Sinov : Media Informasi Penelitian Kabupaten Semarang FRIMA: Festival Riset Ilmiah Manajemen & Akuntansi Portofolio: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi Journal of Management Analytical and Solution Innovative: Journal Of Social Science Research Journal Of Management Analytical and Solution (JoMAS)
Ida Jalilah Fitria
Digitech University, Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Public Health Social Sciences Other

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Journal : EKONOMIKA45

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Efektivitas Dan Efisiensi Pelayanan Kesehatan Pada Puskesmas DTP Gununghalu Widaningsih Wida; Ida Jalilah Fitria Ida
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 11 No. 1 (2023): Desember : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v11i1.1152

Abstract

This study aims to determine the Effectiveness and Efficiency of Health Services at Puskesmas DTP Gununghalu. The research method used a qualitative descriptive approach with data collection techniques such as observation, interviews, and documentation. The informants were selected using purposive sampling technique. Based on the research findings, it can be concluded that the quality of services at Puskesmas DTP Gununghalu can be considered effective and efficient. The procedures carried out at the health center were optimal, as reflected in the high level of patient satisfaction. The service delivery time was efficient, the cost of healthcare was affordable, and the range of healthcare products provided was sufficient. The available facilities and infrastructure were adequate, and the competence of the service providers was aligned with their respective fields. As a recommendation, Puskesmas DTP Gununghalu can continuously improve the quality of services and provide a better experience for patients seeking healthcare.
Co-Authors Agus Maolana Hidayat Budi Djatmiko Diana Sri Putri Anjani Eka Purwanda Gugun Sodik Indri Srikandi Sutisna Kahla Quasyima Nabila Meliya Sonia Meliya Taufik Qurohman Waginingsih . Widaningsih Wida