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All Journal Journal La Sociale Innovative: Journal Of Social Science Research
Nurdiana Nurdiana
Universitas Islam Negeri Sumatera Utara
Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analisis Persepsi Pelayanan BPJS Ketenagakerjaan Di Tanjung Morawa Nurdiana Nurdiana; Yusrizal Yusrizal
Innovative: Journal Of Social Science Research Vol. 3 No. 2 (2023): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i2.1607

Abstract

Penelitian ini bertujuan untuk mengetahui persepsi kyalitas pelayanan BPJS Ketenagakerjaan di Tanjung Morawa dan untuk melihat bagaimana peran BPJS Ketenagakerjaan terhadap tenaga kerja. Penelitian ini merupakan penelitian deskriptif kualitatif. Penelitian ini menggunakan tipe data kualitatif dengan sumber data primer dan data sekunder. Teknik pengumpulan data adalah observasi, wawancara dan dokumentasi. Teknik analisis data menggunakan reduksi data, penyajian data dan verifikasi. Hasil penelitian menunjukkan bahwa Kualitas pelayanan di Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan di kantor cabang Tanjung Morawa menggunakan lima indikator sebagai tolak ukur kualitas pelayanan, yaitu: Reliability (Kehandalan), Responsivenes (Daya Tangkap), Assurance (Jaminan), Tangibles (Bukti Langsung), dan Attention (Perhatian). Peran BPJS (Badan Penyelenggara Jaminan Sosial) Ketenagakerjaan terhadap peningkatan kesejahteraan tenaga kerja dengan melaksanakan program jaminan sosial yang meliputi JKK (Jaminan Kecelakaan Kerja), JHT (Jaminan Hari Tua), JKM (Jaminan Kematian), JKP (Jaminan Kehilangan Pekerjaan), dan JP (Jaminan Pensiun).
Determinant Factors of Gojek Drivers' Interest in Using Social Security Administrator Employment in Medan City Nurdiana Nurdiana; Andri Soemitra; Aqwa Naser Daulay
Journal La Sociale Vol. 5 No. 3 (2024): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v5i3.1165

Abstract

The existence of insurance is intended for every individual because every individual has the right to receive guarantees from risks that occur in the future, insurance programs are mandatory for every society. However, it is very unfortunate that there are still many informal workers such as Gojek drivers who do not have life insurance coverage. This research aims to determine the determinant factors of drivers' interest in using Social Security Administrator (BPJS) Employment. The variables used are income, price, information, and service variables which can influence interest in using BPJS Employment. The sample used was 100 respondents. For data processing, researchers are assisted by Smart-PLS. From the test results, the researcher saw that there was a variable influence of income, price and information on interest in using BPJS Employment and the service variable had no positive and significant influence on interest in using BPJS Employment.
Co-Authors Andri Soemitra Aqwa Naser Daulay Yusrizal Yusrizal