Garuda - Garba Rujukan Digital

Sosialisasi Dan Stimulasi Pembuatan Konten Digital Produk UMKM Kepada Siswa SMAK Yos Sudarso Kota Batam Syafruddin Rais; Dailami.; Natal Olotua Sipayung
JURNAL KEKER WISATA Vol. 1 No. 2 (2023): JULI 2023
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v1i2.144

Many MSME (Micro, Small and Medium Enterprises) actors are covered by their lack of knowledge about digital marketing and electronic commerce (e-commerce). Take advantage of the potential in digital marketing and how to create good digital content to attract customers. Based on various facts obtained from the field, it can be formulated that the problems that arise in the EPI (Excellent Preneur Indonesia) MSME community are: lack of content creation and content sharing for digital marketing content. This problem prompted the community service team to provide outreach regarding digital content creation for the development of the MSME community. The method used is in the form of lectures, then questions and answers, and practice of creating content. The outreach was attended by 25 participants and went smoothly. This service activity produced results, including being able to increase knowledge and motivation as well as participants' ideas for creating digital content for the business they were running and adjusted according to target customers.

Sosialisasi Dan Stimulasi Pembuatan Konten Digital Produk UMKM Kepada Siswa SMAK Yos Sudarso Kota Batam Syafruddin Rais; Dailami.; Natal Olotua Sipayung
JURNAL KEKER WISATA Vol. 1 No. 2 (2023): JULI 2023
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v1i2.144

Many MSME (Micro, Small and Medium Enterprises) actors are covered by their lack of knowledge about digital marketing and electronic commerce (e-commerce). Take advantage of the potential in digital marketing and how to create good digital content to attract customers. Based on various facts obtained from the field, it can be formulated that the problems that arise in the EPI (Excellent Preneur Indonesia) MSME community are: lack of content creation and content sharing for digital marketing content. This problem prompted the community service team to provide outreach regarding digital content creation for the development of the MSME community. The method used is in the form of lectures, then questions and answers, and practice of creating content. The outreach was attended by 25 participants and went smoothly. This service activity produced results, including being able to increase knowledge and motivation as well as participants' ideas for creating digital content for the business they were running and adjusted according to target customers.

PELATIHAN HIGIENE DAN SANITASI MAKANAN UNTUK KARYAWAN DI MOMOO JUICE BAR & CAFFE HARBOUR BAY KOTA BATAM Dailami; Moh. Thandzir; Haufi Sukmamedian; Syailendra Reza I. R; Natal Olotua Sipayung; Taufik Bachrul Ulum Lubis
JURNAL KEKER WISATA Vol. 2 No. 1 (2024): JANUARI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i1.225

Training on food hygiene and sanitation is essential to ensure the safety and quality of food served to consumers. This training usually covers various aspects, such as personal hygiene practices, sanitizing kitchen equipment, safe food storage, and proper cleaning procedures. Typically, this training will cover topics such as: Personal Safety: Personal hygiene practices, such as proper hand washing, wearing clean work clothes, and handling food with clean hands. Sanitizing Equipment and Work Areas: How to clean and maintain kitchen equipment, including cleaning surfaces and work areas to prevent cross-contamination. Maintaining Food Conditions: How to store, process and prepare food to avoid contamination by bacteria or dangerous substances. Waste Management: Actions to safely dispose of waste and minimize the risk of environmental contamination. Food Safety Standards: Understand applicable food safety regulations and standards and the importance of compliance with these regulations.

PELATIHAN PELAYANAN PRIMA UNTUK KARYAWAN DI MOMOO JUICE BAR & CAFFEE HARBOUR BAY KOTA BATAM Dailami; Syafruddin Rais; Rezki Alhamdi; Tito Pratama; Natal Olotua Sipayung; Taufik Bachrul Ulum Lubis
JURNAL KEKER WISATA Vol. 2 No. 1 (2024): JANUARI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research aims to explore the factors that influence excellent service in the context of the Caffee industry, with a focus on customer experience at Momoo Juice Bar & Caffeé Harbor Bay, Batam City. The research method used was a combination of a survey of several Caffee guests and in-depth interviews with customer service managers. The research results show that aspects of employee involvement, speed of response to customer requests, and quality of interaction have a significant impact on the level of guest satisfaction. Additionally, the findings highlight the importance of ongoing employee training to maintain high standards of service excellence. The implication of this research is the need for Momoo Juice Bar & Caffeé Harbor Bay, Batam City and perhaps also other cafes in the same industry to focus on developing employee interpersonal skills, using technology to increase response to customer requests, and increasing interdepartmental coordination to ensure a positive experience. seamless guest. This research contributes to the understanding of the importance of excellent service in the hotel industry and provides practical guidance for managers in improving the quality of service provided to guests.

Pelatihan Pengembangan Usaha Barista Dan Mixologi Untuk Siswa-Siswi Di SMK Al-Azhar Batam Dailami; Moh. Thandzir; Haufi Sukmamedian; Syailendra Reza I. R; Natal Olotua Sipayung
JURNAL KEKER WISATA Vol. 2 No. 2 (2024): JULI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i2.257

Barista training is an important investment in the development of the coffee industry to improve the quality of their products and services. A good barista, apart from being able to mix delicious coffee, must be able to make customers feel satisfied with their service. That way, customers will be more loyal to your coffee shop. The more satisfied they are, the more often they will visit your coffee shop. That way, your coffee shop's turnover and income will increase. However, in general mixology is considered a comprehensive and in-depth study of the art and skill of mixing drinks. More specifically, Bar School states that mixologist refers to a profession involved in making cocktails, creating new drinks and techniques based on extensive knowledge of all existing ingredients as well as a deep understanding of the history of drinks. Meanwhile, the term bartender refers to individuals who are able to translate and realize these techniques and concepts practically. Usually a bartender plays a direct role at the bar, serving and interacting with customers, and if necessary, interpreting customer needs regarding the desired drink.

Sosialisasi Sadar Wisata Untuk Saswa-Siswi SMK Al-Azhar Batam Moh. Thandzir; Dailami; Natal Olotua Sipayung; Syafruddin Rais; Ardiansyah Saputra
JURNAL KEKER WISATA Vol. 2 No. 2 (2024): JULI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i2.258

Sapta Pesona began to be used and campaigned as a condition that must be realized in every tourist destination as well as natural, cultural, man-made and speciаl interests. Sаptа Pesonа is expected to creаte а comfortаble visitsto creаte а good impression for every tourist who comes. One of the destinаtion thаt is closely relаted to the community is а tourist villаge. In the tourist villаge, the аpplicаtion of the concept of tourism аwаreness аnd Sаptа Pesonа becomes аn importаnt thing in the bаse of its development to be аble to encourаge public аwаreness аs а good host. In аddition, the аpplicаtion of Sаptа Pesonа will аttrаct tourists to visit the plаce so it will rаise the community’s postion аs the recipient of mаximum beneficiаries from the effort.

Pelatihan Barista Untuk Siswa-Siswi Di SMK Al-Azhar Batam Dailami; Syafruddin Rais; Tito Pratama; Natal Olotua Sipayung; Ardiansyah Saputra
JURNAL KEKER WISATA Vol. 2 No. 2 (2024): JULI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i2.259

PKM Lecturer Activities About Barista Training is a program designed to provide participants with in-depth training in the skills and knowledge needed to become a skilled and professional barista. This training not only covers basic techniques in coffee making, but also advanced aspects such as latte art, knowledge of different types of coffee beans, and skills in serving coffee to customers to the highest standards. The main objectives of this training are. Mastery of Coffee Making Techniques: Teaches participants about basic techniques such as grinding coffee beans, choosing the right tools and machines, perfect espresso extraction, and milk steaming techniques. Latte Art Skills Development: Introduce and train participants in latte art which includes latte art, which is a technique for creating interesting patterns or images on the surface of coffee with milk. Knowledge about Coffee Beans: Educate participants about various types of coffee beans, processing processes, and how to choose the right beans to produce coffee with the best taste and aroma. Professional Customer Service: Prepares participants to be able to provide friendly and professional customer service, including how to communicate with customers and manage their expectations. Compliance with Hygiene and Safety Standards: Ensure that participants understand and implement high standards of cleanliness and safety in their daily operations, including sanitation of equipment and work areas. Barista training is usually held in a variety of formats, ranging from intensive workshops to more structured courses of varying duration. This program is aimed at individuals interested in starting a career as a professional barista, cafe owner, or anyone looking to improve their skills in the fast-growing coffee industry.

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