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All Journal Jurnal Farmasi Udayana Media Farmasi Jurnal Ilmiah Bisnis dan Ekonomi Asia PHARMACY: Jurnal Farmasi Indonesia (Pharmaceutical Journal of Indonesia) Journal Pharmactive Acta Holistica Pharmaciana
Listiani, Putu Ayu Ratih
Program Studi Diploma Farmasi, Institut Teknologi Dan Kesehatan Bintang Persada
Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Economics, Econometrics & Finance Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Public Health Other

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Journal : Journal Pharmactive

 1 
PENGARUH SERVICE EXCELLENCE TERHADAP JUMLAH KUNJUNGAN DI APOTEK KIMIA FARMA ECHO BEACH Putu Ayu Ratih Listiani; Gusti Ayu Oviani; I Putu Bayu Martena
Journal Pharmactive Vol. 1 No. 1 (2022): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Abstract

Pelayanan kefarmasian sekarang ini telah berkembang, dari yang semula hanya berfokus kepada pengelolaan obat (drug oriented), sekarang berorientasi kepada pelayanan pasien secara langsung (patient oriented). Service excellence merupakan sebuah bentuk keharusan atau tuntutan dalam industri jasa maupun dagang ketika menghadapi konsumen atau pelanggan. Di dunia bisnis, persaingan antar penjual sangat ketat. Penelitian ini bertujuan untuk mengetahui Penelitian ini menggunakan desain penelitian analatik kuantitatif dengan pendekatan cross sectional untuk memperoleh informasi tentang bagaimana tingkat kepuasan pelanggan dan jumlah kunjungan terhadap service excellence di Apotek Kimia Farma Echo Beach. Hasil tingkat kepuasan pelanggan terhadap service excellence di Apotek Kimia Farma Echo Beach yaitu sangat 86,62% responden menyatakan sangat puas dan 13,38% responden menyatakan puas. Jumlah kunjungan pelanggan ke Apotek Kimia Farma Echo Beach terjadi kenaikan dengan rata-rata kenaikan dibandingkan bulan sebelumnya 9,78% dan 12,12% dibandingkan tahun sebelumnya. Kesimpulan dari data penelitian yang diperoleh bahwa service excellence telah dilakukan dengan baik dan terjadi peningkatan jumlah kunjungan.
ANALISIS ABC DALAM PERENCANAAN OBAT GOLONGAN ANTIBIOTIK DI INSTALASI FARMASI RAWAT INAP RSU X DENPASAR Oviani Gusti Ayu; Listiani Putu Ayu Ratih; Cahyani Ni Gusti Ayu Dwi
Journal Pharmactive Vol. 2 No. 1 (2023): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Abstract

Planning and procurement of drugs is one of the important functions in the logistics management stage of drugs, including antibiotic drugs. A good management system will ensure the availability of drugs according to patient needs. The purpose of the study was to determine the ABC analysis based on use value and investment value in planning antibiotic class drugs at the Inpatient Pharmacy Installation of RSU X Denpasar. This type of research is descriptive non-experimental using quantitative data. The data is obtained from a review of reports or systems, data in the form of reports on the types of antibiotic class drugs used in the 2021 period, reports on the number of antibiotic class drugs used and reports on the price of antibiotic drugs. The value of using antibiotics was group A consisting of 29 items (27.35%) with a total usage of 72,591 items (79.42%); group B consisted of 26 items (24.52%) with a total usage of 14,197 items (15.53%); group C consisted of 51 items (48.11%) with a total usage of 4,613 items (5.04%). The investment value for antibiotics is group A consisting of 17 items (16.03%) with a total investment of IDR 6,414,357,620 (79.94%); group B consists of 20 items (18.86%) with a total investment of IDR 1,193,164,115.00 (14.86%); group C consisted of 69 items (65.09%) with a total investment of IDR 417,102,141.50 (5.20%).
Co-Authors Cahyani Ni Gusti Ayu Dwi Dyah Ratna Ayu Puspita Sari I G.N.A. Dewantara I Gusti Ngurah Jemmy Anton Prasetia I Putu Bayu Martena Indraswari, Putu Ika Indah Oviani, Gusti Ayu Sari Ni Made Yunita