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All Journal Asian Journal of Management Analytics Innovative: Journal Of Social Science Research
Bima Satria Adinarta
Universitas Andalas
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Law, Crime, Criminology & Criminal Justice Public Health Other

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Analysis of Passenger Satisfaction on Work Environment and Employee Performance at Minangkabau International Airport Syuryatman Desri; Bima Satria Adinarta; Sarah Faikhotul Fadilla
Asian Journal of Management Analytics Vol. 2 No. 3 (2023): July 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v2i3.5052

Abstract

With the increasing number of passengers boarding airplanes, the government is trying to increase the capacity of Indonesian aircraft. The business world has entered a globalization era, meaning that competition is getting stronger, not only for domestic companies but even for multinational companies. The purpose of this research is to determine the satisfaction of airplane passengers with the work environment and the performance of employees at Minangkabau International Airport. The population in this study were passenger passengers who had traveled through Minangkabau International Airport, with a sample of 100 respondents. Data analysis results from the questionnaire were processed using quadrant analysis with the Importance Performance Analysis (IPA) method and the Customer Satisfaction Index (CSI) method. The results of the data analysis show that, overall, passengers are satisfied with the performance provided by the airport.
Pengaruh Persepsi Kemudahan Penggunaan Aplikasi dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Gojek Di Kota Payakumbuh Syuryatman Desri; Firli Mawadda; Srimaria Ulfa; Bima Satria Adinarta
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.8132

Abstract

Kemajuan teknologi telekomunikasi yang sangat pesat membawa dampak yang besar bagi berbagai aspek kehidupan manusia, tidak terkecuali dalam dunia bisnis. Bidang jasa transportasi mengalami kemajuan dalam perkembangan teknologi yang berupa program aplikasi. Gojek merupakan sebuah perusahaan teknologi asal Indonesia yang melayani angkutan melalui jasa ojek. Penelitian ingin melihat apakah kemudahan penggunaan aplikasi dan kualitas pelayanan Gojek berpengaruh terhadap kepuasan pelanggan di Kota Payakumbuh. Metode yang digunakan adalah metode kuantitatif. Penelitian dilakukan di Kota Payakumbuh dengan responden berjumlah 30 orang melalui penyebaran kuesioner. Data diolah menggunakan Software Statistical Program for Social Science (SPSS) dengan Analisis Regresi Berganda. Hasil dari penelitian ini yaitu persepsi kemudahan penggunaan aplikasi secara parsial berpengaruh terhadap kepuasan dan kualitas pelayanan secara parsial tidak berpengaruh terhadap kepuasan. Secara simultan persepsi kemudahan penggunaan aplikasi dan kualitas pelayanan berpengaruh terhadap kepuasan pelanggan.
Co-Authors Firli Mawadda Sarah Faikhotul Fadilla Srimaria Ulfa Suryatman Desri