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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi
Muhammad Faris Fathoni
School Of Computing Information Technology, Telkom University, Bandung
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Library & Information Science

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Analysis of the Implementation of the SALAMAN Application by using Government Adoption Model (GAM) Meilani Kesuma Nababan; Rio Guntur Utomo; Muhammad Faris Fathoni
Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi Vol. 8 No. 2 (2023)
Publisher : Universitas Dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/inform.v8i2.6547

Abstract

The city of Bandung is one of the cities that has implemented e-government in government affairs in Indonesia. The government launched an integrated service application called Done in the Hand (SALAMAN) to improve public services in Bandung. This application service will make it easier for residents and immigrant residents who want to take care of population administration in Bandung. However, the biggest obstacle to using this new system is coming from the community itself. This study aims to determine the level of public acceptance of the new system using the Government Adoption Model (GAM) method and then determine the variable factors that influence the level of acceptance of the E-government application in Bandung. Questionnaires were distributed via Google form to collect data from residents of Bandung, regardless of whether or not they used the application. Four hundred participants participated in the study, making up the sample size for this research endeavor. The method used for the data analysis is the Structural Equation Modelling Partial Least Square (SEM PLS). According to the study's findings, the degree to which the society approves of the application is proportional to the degree to which the application provides good value to the society of Bandung City. A good application assessment based on the application user's positive feedback shows the extent of community approval for e-government services. The percentage of an evaluation carried out using the GAM also depends on the respondents' answers to all of the variables, which, on average, yielded a score of 78.40%, meeting the "good" requirements. The implementation of the application shows that the higher users' positive feedbacks, the higher users' intention continue using the application.
Analysis of User Adoption Levels of JAKI Application Using the Government Adoption Model (GAM) Zahra Anadya Kirani; Rio Guntur Utomo; Muhammad Faris Fathoni
Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 4 (2023): Article Research Volume 8 Issue 4, October 2023
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v8i4.12868

Abstract

This study delves into an analysis of the adoption patterns within the Jakarta Today e-government application (JAKI) through the dual lenses of the Government Adoption Model (GAM) and the Structural Equation Model (SEM). Encompassing JAKI users aged 17 years and above, the research encapsulates a substantial sample size of 384 individuals. The research findings underscore the pivotal role of key factors in driving e-Government adoption within the context of JAKI. Notably, Perceived Service Response, Perceived Trust, Perceived Uncertainty, Perceived Security, and Privacy collectively wield a significant and affirmative impact on the Adoption of e-Gov. However, intriguingly, factors including Perceived Awareness, Computer-self Efficacy, Availability of Resources, Perceived Ability to Use, Perceived Compatibility, Perceived Functional Benefit, Perceived Image, Perceived Information Quality, and Multilingual Option do not exert a notable influence on the Adoption of e-Gov. These insights proffer invaluable guidance for the Jakarta City Government, facilitating an enhanced understanding of user perceptions and needs. By meticulously addressing the determinative factors that engender a favorable adoption environment, the government stands poised to elevate the efficacy and reach of its e-government service, thus fostering greater citizen engagement and interaction with the JAKI application.
Co-Authors Meilani Kesuma Nababan Rio Guntur Utomo Zahra Anadya Kirani