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Zahra Anadya Kirani
School of Computing, Telkom University, Bandung, Indonesia
Computer Science & IT

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Analysis of User Adoption Levels of JAKI Application Using the Government Adoption Model (GAM) Zahra Anadya Kirani; Rio Guntur Utomo; Muhammad Faris Fathoni
Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 4 (2023): Article Research Volume 8 Issue 4, October 2023
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v8i4.12868

Abstract

This study delves into an analysis of the adoption patterns within the Jakarta Today e-government application (JAKI) through the dual lenses of the Government Adoption Model (GAM) and the Structural Equation Model (SEM). Encompassing JAKI users aged 17 years and above, the research encapsulates a substantial sample size of 384 individuals. The research findings underscore the pivotal role of key factors in driving e-Government adoption within the context of JAKI. Notably, Perceived Service Response, Perceived Trust, Perceived Uncertainty, Perceived Security, and Privacy collectively wield a significant and affirmative impact on the Adoption of e-Gov. However, intriguingly, factors including Perceived Awareness, Computer-self Efficacy, Availability of Resources, Perceived Ability to Use, Perceived Compatibility, Perceived Functional Benefit, Perceived Image, Perceived Information Quality, and Multilingual Option do not exert a notable influence on the Adoption of e-Gov. These insights proffer invaluable guidance for the Jakarta City Government, facilitating an enhanced understanding of user perceptions and needs. By meticulously addressing the determinative factors that engender a favorable adoption environment, the government stands poised to elevate the efficacy and reach of its e-government service, thus fostering greater citizen engagement and interaction with the JAKI application.
Co-Authors Muhammad Faris Fathoni Rio Guntur Utomo