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All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Ismail EfendyEfendy
Institut Kesehatan Helvetia
Nursing Public Health Other

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Factors That Affect the Quality of Specialist Services on Patient Satisfaction in the Working Area of Puskesmas Labuhan Haji Indra Sahputra; Ismail EfendyEfendy; Ramadhani Syafitri Nasution
PROMOTOR Vol. 7 No. 1 (2024)
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i1.608

Abstract

Community Health Centers (Puskesmas) have a primary role in providing first-level health services with a focus on promotive and preventive efforts. The main goal is to achieve optimal levels of public health by establishing health regulations. Patient satisfaction is an important focus in assessing the quality of health services. However, there are challenges such as the transfer of participants to other health facilities outside the Community Health Center which can affect services there. This study aims to explore the factors that influence the quality of specialist services and their impact on patient satisfaction at the Labuhan Haji Community Health Center in 2023.
Co-Authors Indra Sahputra Ramadhani Syafitri Nasution