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Piter Tiong
STIE Amkop Makassar
Humanities Economics, Econometrics & Finance Social Sciences

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Pengaruh Kompetensi dan Pengembangan Karir terhadap Kinerja Karyawan pada PT. Hadji Kalla Cabang Urip Sumohardjo Makassar dengan Employee Engagement sebagai variabel intervening Piter Tiong; Partono Sumaryo; Muhammad Yunus Dalle; Abdul Latif
Jurnal Metaverse ADPERTISI Vol. 2 No. 2 (2023): Juli 2023
Publisher : Jurnal Metaverse ADPERTISI

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Abstract

The purpose of this study was to analyze and examine the effect of competency and                               career development on employee engagement and employee performance. Analyzing the effect of employee engagement on performance, as well as analyzing the effect of employee engagement in mediating the effect of competency and career development on employee performance at PT. Hadji Kalla, Urip Sumohardjo Makassar Branch. This research uses a quantitative approach by distributing questionnaires, with data analysis techniques using path analysis. The results of the study found that competency and career development have a direct effect on employee engagement and employee performance. Then employee engagement has a direct effect on employee performance. From the results of the sobel test, it can be concluded that employee engagement can mediate the influence of competency and career development on employee performance at PT. Hadji Kalla Urip Sumoharjo Branch.
ANALISIS SIVA MELALUI KEPUASAN TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PADA PT. HADJI KALLA CABANG ALAUDDIN MAKASSAR Piter Tiong; Partono Soemaryo; Nur Fatma
Jurnal Metaverse ADPERTISI Vol. 3 No. 1 (2024): Januari 2024
Publisher : Jurnal Metaverse ADPERTISI

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The purpose of this research is to determine the influence of Solutions, value, information and access on customer satisfaction and loyalty, as well as to determine and analyze the influence of Solutions, information, value and access on customer loyalty through customer satisfaction at PT. Haji Kalla Makassar Branch. This research uses a quantitative approach, by taking samples, namely customers who bought Toyota cars, which were determined to be 100 respondents, data collection techniques using questionnaires, observation and documentation. Meanwhile, the data analysis technique uses path analysis. The research results found that solution, Information, Value and Access had a positive and significant influence on customer satisfaction and customer loyalty, customer satisfaction had a positive and significant influence on customer loyalty. Meanwhile, from the results of the mediation test, it was found that customer satisfaction can mediate the influence of solution, information, value and access on customer loyalty at PT. Hadji Kalla Alauddin Branch, Makassar.
Co-Authors Abdul Latif Muhammad Yunus Dalle Nur Fatma Partono Soemaryo Partono Sumaryo