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All Journal Jurnal Riset danAplikasi Teknik Industri (JRATI) Jurnal Pendidikan Sains dan Teknologi Terapan
Desak Ayu Sista Dewi
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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Analisis Pengendalian Kualitas Sheet Mask dengan Metode SQC di PT X Advenni Natalia Makarawung; I Gusti Ngurah Priambadi; Ni Made Cyntia Utami; I Made Dwi Budiana Penindra; Desak Ayu Sista Dewi; Bryan Estavan Imanuel Sitanggang
JURNAL RISET DAN APLIKASI TEKNIK INDUSTRI Vol. 1 No. 01 (2023): Volume 1 No. 01, Desember (2023)
Publisher : Program Studi Teknik Industri, Universitas Udayana

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PT X is a manufacturing industry company engaged in cosmetic and skincare manufacturing services that produce products based on order or PO (pre-order). In the production process carried out by PT X, there are several product defects such as damaged masks, packaging, and so on so that the product is not suitable for use and reaches consumers, for that the importance of the production process control system in a company in identifying factors causing damage or defects in sheet mask products and analyzing how to apply statistical quality control in quality control at PT X. The results of the pareto chart analysis with the most frequent problems to get priority for repair, namely the type of plastic defect (53%). Based on the P-chart analysis the production process is still not under control or still experiencing deviations, this is shown on the P-chart that many points are beyond the control limit. Known from the results of diagram analysis fishbone related factors causing plastic defects come from human, machine, and material factors. Companies should conduct training for employees on the shrink process, conduct regular checks on production machines and replace plastic materials that are thicker than before.
Analisis Kepuasan Pemustaka Terhadap Kualitas Layanan Di Perpustakaan Universitas Udayana Dengan Metode CSI (Customer Satisfaction Index) Dan IPA (Importance Performace Analysis) A Rizal Rifandi; I Gusti Agung Kade Suriadi; Desak Ayu Sista Dewi
Jurnal Pendidikan Sains dan Teknologi Terapan | E-ISSN : 3031-7983 Vol. 1 No. 3 (2024): Juli - September
Publisher : Jurnal Pendidikan Sains dan Teknologi Terapan | E-ISSN : 3031-7983

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Penelitian ini membahas tentang tingkat kepuasan pemustaka terhadap kualitas layanan di Perpustakaan Universitas Udayana. Tujuan penelitian ini untuk mengetahui kepuasan pemustaka terhadap kualitas layanan di Perpustakaan Universitas Udayana. Metode yang digunakan dalam penelitian ini yaitu menggunakan metode kuantitatif. Populasi dalam penelitian ini adalah mahasiswa Universitas Udayana, dari populasi tersebut ditentukan sampel berdasarkan rumus Slovin dan diperoleh sampel sebesar 100 orang. Teknik analisis data menggunakan metode Customer Satisfaction Index (CSI) dan didapatkan nilai sebesar 78,66%, yang menunjukkan bahwa pemustaka sudah puas dengan layanan di Perpustakaan Universitas Udayana, namun belum maksimal secara keseluruhan sehingga perlu dilakukan perbaikan untuk mengetahui atribut apa saja yang perlu diperbaiki dalam meningkatkan kepuasan pemustaka terhadap pelayanan di Perpustakaan Universitas Udayana maka dilakukan analisis dengan metode Importance Performance Analysis (IPA).  Hasilnya atribut yang menjadi prioritas utama untuk diperbaiki berada pada kuadran 1 yaitu ketepatan pencarian dan tata letak buku, kelengkapan ragam koleksi buku, dan peralatan pendukung belajar (stopkontak, meja, kursi, rak, dan sebagainya).
Co-Authors A Rizal Rifandi Advenni Natalia Makarawung Bryan Estavan Imanuel Sitanggang I Gusti Agung Kade Suriadi I Gusti Ngurah Priambadi I Made Dwi Budiana Penindra Ni Made Cyntia Utami