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All Journal Jurnal Ilmiah Universitas Batanghari Jambi
Yongky Gousario
Universitas Katolik Widya Mandira Kupang
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien dan Loyalitas Pasien di IGD RST Tk III Wirasakti Kupang Yongky Gousario; Simon S. Niha; Yulius Yasinto
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.5340

Abstract

This study aims to evaluate patient perceptions of aspects of health services at RST TK III Wirasakti Kupang, including reliability, guarantee, direct evidence, empathy, and responsiveness. This research is a quantitative research with a cross sectional study design. The research results show that staff response, physical appearance, empathy, and consistency in service have a positive and significant effect on patient satisfaction. However, warranties have a negative influence on patient satisfaction. Patient satisfaction was then identified as a mediator that influences patient loyalty. Staff response, physical appearance, and empathy have a positive and significant effect on patient loyalty through satisfaction. On the other hand, reliability and guarantee have a negative but insignificant effect on patient loyalty through satisfaction.
Penerapan Keselamatan Pasien Preoperasi dan Post Operasi di Rumah Sakit Yongky Gousario; Henny A. Manafe; M. E. Perseveranda; Angreny Paridy
Jurnal Ilmiah Universitas Batanghari Jambi Vol 23, No 2 (2023): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v23i2.3579

Abstract

This research examines how the study of the implementation of pre-and post-operative patient safety in hospitals. The research used by researchers is a Systematic Literature Review with data obtained from journals and research articles from 2013-2023. The data source platforms used in this study are Google Scholar and PubMed. In this study, it is known that patient safety is an important health problem worldwide, and patient accidents in the operating room can cause serious problems. This miscommunication situation is a potential threat to patient safety because issues can easily go unnoticed by the rest of the team. Hospitals must provide a useful framework of requirements and safety protocols to address these challenges. One standard that can be used is the surgical safety checklist designed by WHO. The use of this list, in research, can increase safety procedurally, when surgery is performed, and after the action is given. Not only that, but hospitals must also provide formal instructions through various activities such as seminars, workshops, to conferences needed to increase awareness regarding patient safety before and after surgery.
Co-Authors Angreny Paridy M. E. Perseveranda Simon Sia Niha Yulius Yasinto