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All Journal IJNP (Indonesian Journal of Nursing Practices) Nurse and Health: Jurnal Keperawatan Journal of Bionursing Prosiding Conference on Research and Community Services FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL Well Being Jurnal Pengabdian dan Pemberdayaan Nusantara (JPPNu) Jurnal Bhakti Civitas Akademika Jurnal Keperawatan Hospital Majapahit : Jurnal Ilmiah Kesehatan Politeknik Kesehatan Mojokerto Journal of Education Research Prima Wiyata Health Jurnal Keperawatan Notokusumo Literasi Kesehatan Husada: Jurnal Informasi Ilmu Kesehatan PEDAMAS (Pengabdian Kepada Masyarakat) Sciences and Clinical Pharmacy Research Journal Jurnal Pengabdian Masyarakat
Sylvie Puspita
Program Studi Ners, Sekolah Tinggi Ilmu Kesehatan Husada Jombang
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : Nurse and Health: Jurnal Keperawatan

 1 
THE RELATIONSHIP BETWEEN NURSE’S KNOWLEDGE ABOUT NURSING CARE AND PATIENT’S SATISFACTION Sylvie Puspita; Enny Puspita
Nurse and Health: Jurnal Keperawatan Vol 9 No 1 (2020)
Publisher : Institute for Research and Community Service of Health Polytechnic of Kerta Cendekia, Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.375 KB) | DOI: 10.36720/nhjk.v9i1.149

Abstract

Background: Caring of nurses is an important component in evaluating patient satisfaction. Nurses have a big influence in determining the quality of hospital services (Rumagit, Mulyadi, & Malara, 2017).Objectives: The purpose of this study was to analyze the relationship between nurse's knowledge of nursing care and patient's satisfaction.Methods: The design of this study used descriptive correlation design with cross sectional approach. The population in this study were all nurses and patients in Asoka and Flamboyan rooms of the General Hospital of Jombang Regency. The sampling technique used Purposive Sampling with following criteria: cooperative patient, patient awareness composer, able to read and write. The sample in this study were all of Nurse Associated or who did the nursing care to patients totaling 26 people consisting of 15 nurses of Flamboyan room and 11 nurses of Asoka room. For assessing the satisfaction of the sample patients, the sample of this study were 11 patients of Asoka room and 15 patients of Flamboyan room who will return home after being hospitalized. Instrument of this study used modification of Nurse’s Knowledge about Nursing Care Questionnaire developed by Surjiyem (2017) consist of 20 items with Cronbach Alpha .635 and Patient Satisfaction Questionnaire developed by General Hospital of Jombang Regency consist of 20 items with Cronbach Alpha .660. The data of this study were analyzed by Fisher’s Exact Test with significance value less than .05.Results: Based on the research results obtained Exact Sig. (2-sided) .010, which means there is a relationship between nurses' knowledge and patient satisfaction.Conclusion: Nurse’s knowledge about nursing care related to patient’s satisfaction. Based on the results of this study, the nurses are expected to have good knowledge in nursing care, so they can provide optimal services and provide satisfaction to patients and families for these services. Keywords: Nurse’s Knowledge, Nursing Care, Patients Satisfaction
Co-Authors Aditya Nuraminudin Aziz Ayu Yunita Sari Dwi Uswatun Sholikhah Eliza Zihni Zatihulwani Elly Rustanti Elsye Maria Rosa Enny Puspita Facrur Rozi Fatmawati, Zeny Gaspar Eduardo G F De Carvalho Gevi Melliya Sari Hany Puspita Hany Puspita Aryani, Hany Hilda Nur Hidayah Hilmi Wicaksono Ismaildin Issa Allfatikah Farikesit Kamaludin Asyik Kusyani, Asri Lusiana Bernadeta Temorubun Meyliana Kartika Wardani Najah Soraya Nia Najah Soraya Nia Najah Soraya Nia Nanang Bagus Sasmito NENY TRIANA Nunuk Sri Lestari Putra, Kusuma Wijaya Ridi Sinta Bella Siti Rohmani Vendi Eko Kurniawan Wardani, Meyliana Kartika Yoga Rosita