Article Per Year (5 Year)
p-Index From 2019 - 2024
1.944
P-Index
This Author published in this journals
All Journal Pendidikan Kewarganegaraan Jurnal Teknik SWARNADWIPA: Jurnal Kajian Sejarah, Sosial, Budaya, dan Pembelajarannya JURNAL PENDIDIKAN TAMBUSAI CERMIN: Jurnal Penelitian INTEGRITAS : Jurnal Pengabdian Bisman (Bisnis dan Manajemen): The Journal of Business and Management Bandar: Journal of Civil Engineering Jurnal Digital Media dan Relationship Jurnal Penelitian Inovatif Sultra Civil Engineering Journal (SCiEJ) Jurnal Pengabdian Pada Masyarakat Indonesia (JPPMI)
Satyadharma, Maudhy
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

Published : 13 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Bandar: Journal of Civil Engineering

 1 
Analisis Tingkat Kepuasan Penumpang terhadap Kualitas Layanan di Pelabuhan Feri Kendari- Wawonii Satyadharma, Maudhy
BANDAR: JOURNAL OF CIVIL ENGINEERING Vol 6 No 1 (2024): Bandar: Journal of Civil Engineering
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/bjce.v6i1.3369

Abstract

Indonesia as an archipelagic country requires reliable sea transportation. One of the means of sea transportation is the port. One of the roles of the port is the main gateway for the flow of goods, both exports and imports, and the transfer of cargo between modes of transportation and plays an important role in the country's economy to create economic growth. This research aims to analyze passenger satisfaction with the quality of services provided at the Kendari-Wawonii Ferry Port. The implementation method is quantitative descriptive. The research sample was 384 passengers who referred to Permenpan RB Number 14 of 2017 concerning Guidelines for Preparing Community Surveys for Public Service Organizing Units. The research results found that public satisfaction at the Kendari-Wawonii Ferry Port in 2023, which is mandated by Law Number 25 of 2008 concerning Public Services, by assessing 9 elements resulted in a figure of 76,824 (not good). The elements that received the highest scores were the system elements, mechanisms and procedures, while the elements that received the lowest scores by the research respondents were the complaint handling elements and the facilities and infrastructure elements.
Co-Authors Adris Ade Putra Almaliki, Muhamad Faza Andi Bahrun Arifin, Muh Arsyad, La Ode Muhamad Nurrakhmad Asis, Patta Hindi Asriyati Asriyati, Asriyati Assegaf, Muhammad Bana, Sahindomi Dahlan Sabar, Anwar EKO WAHYU PRASETYO Hado, Hado Hasina, Hado Hasina, Hado - Hawa, Sitti Hidayat, Ahid Jaya Saputra, Yusuf Karamani, Dinar Dina Lakawa, Irwan Mahdar, Mahdar Marlany Rachman, Ranno Murdiansyah, Eko Bambang Neni Susanti, Neni Putera, Zulfikar Razinati, Siti Safitri, Triana Nur Saputra, Yusuf Jaya Sufrianto, Sufrianto Sumiyadi Sumiyadi Taufik, Yani Try Sugiyarto Zulfikar Putra