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All Journal Jurnal Keperawatan Sisthana Jurnal Akuntansi dan Ekonomi Bisnis Jurnal Sains dan Teknologi Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Ilmu Kesehatan dan Gizi
Nurul Hidayah Nur
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Dentistry Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : Jurnal Sains dan Teknologi

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Analisis Pengaruh Customer Perceived Value terhadap Kepuasan Pasien Umum pada Instalasi Rawat Inap Rumah Sakit Umum Daerah Kota Makassar Mene Paradilla; Nurfitriani, Nurfitriani; Nurul Hidayah Nur; Andi Niartiningsih
INSOLOGI: Jurnal Sains dan Teknologi Vol. 3 No. 1 (2024): Februari 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v3i1.3190

Abstract

Customer satisfaction is a determinant of long-term success and survival in the health care industry and has attracted the attention of service providers in today's competitive conditions. Patient satisfaction refers to the extent to which a patient's expectations, goals, and preferences are met by a healthcare provider. This research aims to analyze the influence of customer perceived value on general patient satisfaction at the Inpatient Installation of the Makassar City Regional General Hospital. The type of research carried out was quantitative research using an observational study with a cross sectional study design, with a sample of 400 inpatients at the Makassar City Regional General Hospital. The results of the research show that patient satisfaction at the Makassar City Regional General Hospital is 47.5% with the most influential dimension on patient satisfaction from the customer perceived value variable, namely emotional value with a sig value of 0.001. The conclusion is that customer perceived value is 0.001<0.05 with a value of 43.6% which has a significant effect on patient satisfaction at the Makassar City Regional General Hospital.
Co-Authors Andi Niartiningsih Mene Paradilla Muhammad Takwa Munsir, Noviani Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani, Nurfitriani