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All Journal Jurnal Akuntansi dan Ekonomi Bisnis Jurnal Sains dan Teknologi Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Ilmu Kesehatan dan Gizi
Mene Paradilla
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Pengaruh Leader Member Exchange Terhadap Oganizational Citizenship Behaviour Perawat Di Rumah Sakit Stella Maris Makassar Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Mene Paradilla; Nurfitriani Nurfitriani
Jurnal Ilmu Kesehatan dan Gizi Vol. 2 No. 1 (2024): Januari : Jurnal Imu Kesehatan dan Gizi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikg.v2i1.2623

Abstract

The lack of OCB behavior shown by some nurses, namely, only formal tasks that can be completed optimally without being supported by behaviors that support the creation of extra performance more than expected. The low form of OCB behavior in oneself can be seen from not caring about the work of colleagues, when the work is finished, often complaining about work and hospital policies. This study aims to analyze the effect of leader member exchange on organizational citizenship behavior of nurses at the Stella Maris Hospital. This type of research is a quantitative study using an observational study with a cross sectional study design. The samples in this study were nurses at the inpatient installation of the Stella Maris Hospital in Makassar, totaling 131 respondents. The results showed that there was an effect of leader member exchange on organizational citizenship behavior for nurses. It is recommended to the hospital management to be able to make meetings and hold workshops, by providing support to their subordinates in order to create a good relationship between superiors and subordinates so that it is easier for subordinates to convey innovative ideas and can also hold trainings for employees who can help improve creativity and innovative behavior of employees.
Pengaruh Marketing Mix dan Patient Experience Melalui Kepuasan Terhadap Loyalitas Pasien Umum di Instalasi Rawat Inap Rumah Sakit Stella Maris Makassar Tahun 2022 Mene Paradilla; Nur Miftahul Janna
INSOLOGI: Jurnal Sains dan Teknologi Vol. 2 No. 4 (2023): Agustus 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v2i4.2503

Abstract

In maintaining patient loyalty, one of the marketing strategies that can be done is Marketing Mix. The marketing mix is ​​a set of marketing tools used to achieve marketing objectives in the target market. The elements are interrelated, blended and used appropriately so that the company can achieve effective marketing goals and satisfy consumer needs. the marketing mix can improve the perceived quality of the patient's condition of a service. If the patient's perception of the services provided by the hospital is good, then the patient's experience (patient experience) towards the hospital will be positive where consumer expectations will be their previous purchase experience. This condition can increase patient satisfaction, which continues in the formation of patient loyalty. This study aims to analyze the influence of the marketing mix and patient experience based on general patient loyalty in the inpatient installation of Stella Maris Hospital Makassar. This type of research is a quantitative study using an observational study with a cross sectional study design. The sample in this study was 358 general patients at the Stella Maris Hospital Makassar. The results showed that the marketing mix, patient experience through satisfaction had a significant effect on patient loyalty at Stella Maris Hospital Makassar.
Analisis Pengaruh Customer Perceived Value terhadap Kepuasan Pasien Umum pada Instalasi Rawat Inap Rumah Sakit Umum Daerah Kota Makassar Mene Paradilla; Nurfitriani, Nurfitriani; Nurul Hidayah Nur; Andi Niartiningsih
INSOLOGI: Jurnal Sains dan Teknologi Vol. 3 No. 1 (2024): Februari 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v3i1.3190

Abstract

Customer satisfaction is a determinant of long-term success and survival in the health care industry and has attracted the attention of service providers in today's competitive conditions. Patient satisfaction refers to the extent to which a patient's expectations, goals, and preferences are met by a healthcare provider. This research aims to analyze the influence of customer perceived value on general patient satisfaction at the Inpatient Installation of the Makassar City Regional General Hospital. The type of research carried out was quantitative research using an observational study with a cross sectional study design, with a sample of 400 inpatients at the Makassar City Regional General Hospital. The results of the research show that patient satisfaction at the Makassar City Regional General Hospital is 47.5% with the most influential dimension on patient satisfaction from the customer perceived value variable, namely emotional value with a sig value of 0.001. The conclusion is that customer perceived value is 0.001<0.05 with a value of 43.6% which has a significant effect on patient satisfaction at the Makassar City Regional General Hospital.
Pengaruh Patient Safety Terhadap Patient Experience Di RSUD Kota Makassar Andi Niartiningsih; Nurul Hidayah Nur; Mene Paradilla; Nurfitriani Nurfitriani; Muhammad Takwa
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 3 No. 1 (2024): April:Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v3i1.2743

Abstract

Patient experience is a top priority for healthcare providers with regard to clinical quality, cost reduction and many other issues. This research aims to analyze the influence of patient safety on patient experience at RSUD Makassar City. This type of research is quantitative research using observational research with a cross sectional study design. The sample in this study were inpatient installation totaling 100 patient respondents. The research results show that there is an influence of patient safety on patient experience. It is recommended that the management or patient safety committee of the hospital be expected to carry out regular evaluations and monitoring of the implementation of patient safety targets at the Makassar City Regional Hospital to instill a culture among staff so that patient safety can become a culture that continues to be carried out by all staff.
HUBUNGAN ORGANIZATIONAL FACTORS DENGAN KINERJA DOKTER RSUP Dr. TADJUDDIN CHALID Andi Niartiningsih; Munsir, Noviani; Nurul Hidayah Nur; Mene Paradilla; Nurfitriani; Muhammad Takwa
Jurnal Akuntansi dan Ekonomi Bisnis Vol. 13 No. 01 (2024): Volume 13 Nomor 01 (April 2024)
Publisher : Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/jaeb.v13i01.5160

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis hubungan organizational factors dengan kinerja dokter RSUP Dr. Tadjuddin Chalid. Jenis penelitian yang dilakukan adalah penelitian kuantitatif menggunakan studi observasional dengan desain cross sectional study. Hasil penelitian menunjukkan ada hubungan Organizational Factors dengan kinerja dokter dengan hasil uji statistik diperoleh nilai p = 0,000, karena nilai p<α = 0,000 < 0,05. Disarankan kepada pihak manajemen rumah sakit agar meningkatkan dengan mengadakan general briefing secara rutin, kepala ruangan atau instalasi mengembangkan hubungan antar karyawan, lebih menanggapi dan memberi dukungan terhadap bawahannya agar terciptanya hubungan yang baik antara atasan dan bawahan.
Co-Authors Andi Niartiningsih Muhammad Takwa Munsir, Noviani Nur Miftahul Janna Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani, Nurfitriani Nurul Hidayah Nur