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All Journal Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Journal of Business on Hospitality and Tourism
Fiatiano, Edwin
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Economics, Econometrics & Finance Social Sciences

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PERSEPSI KEPUASAN LAYANAN TRANSPORTASI KERETA API PT. KERETA API INDONESIA (PT.KAI): SURVEY PADA MAHASISWA YANG BERKULIAH DI SURABAYA Permatasari, Maurisia Putri; Kristanto, Damar; Ervianty, Rizka Miladiah; Salam, Moh. Darus; Fiatiano, Edwin; Dwikesumasari, Phima Ruthia; Zulfa, Vivi Rodliyatuz
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 2 (2024): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v4i2.321

Abstract

PT Kereta Api Indonesia (KAI) is a state-owned company which operates in the field of rail transportation services in Indonesia. Even though PT KAI dominates the market share in the railway industry in Indonesia, maintaining qualitu and improving quality remains a top priority for the company. Students studying at various campuses in Surabaya do not only come from within the city, but spread from various cities outside Surabaya which are connected to the railway network. Students are a group of people who have a unique perspective, they are very sensitive to the quality of services provided if they want to use a service so that their views and assessments as users of rail transportation services will be good input for companies, in this case PT KAI. The aim of this research is to determine the level of satisfaction with rail transportation services managed by PT KAI from the perspective of students who are its users. This research succeeded in capturing 476 students from various campuses in Surabaya. The research results show that the majority of service elements are included in the good interval, unfortunately all elements are not included in the very good interval and there are also several elements that are included in the poor interval. This need to be a concern for companies to further improve services, especially those aimed at the student segment.
Historical Study of Arab Village Tourism in Gresik: Transformation of Religious Tourism in the Post-Covid-19 Era Santoso, Yuniawan Heru; Nuruddin, Nuruddin; Fiatiano, Edwin; Ismail, Muhammad Hussein
Journal of Business on Hospitality and Tourism Vol 10, No 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.500

Abstract

The old city of Gresik is recognized for its Arab Kampong in Gapurosukolilo Village, home to the graves of the first harbor master and the first regent of Gresik. These sites have now become significant cultural heritage and pilgrimage tourism attractions. This study aims to investigate the conditions and impact of tourism in the Arab Kampong Gresik during the Covid-19 pandemic and to provide insights for the post-COVID-19 era. Employing a qualitative historical perspective, the research analyzes data from documents and interviews regarding past events. The findings reveal that during the pandemic, the number of tourists visiting the Arab Kampong of Gresik decreased, resulting in a substantial decline in the local community's income. The interpretation focuses on the processes of rethink, rebuild, and restart, which have led to the creation of strategic programs designed to assist the community in effectively navigating the challenges of the Post Covid-19 era.
Co-Authors Dwikesumasari, Phima Ruthia Ervianty, Rizka Miladiah Ismail, Muhammad Hussein Kristanto, Damar Maurisia Putri Permatasari Nuruddin, Nuruddin Salam, Moh. Darus Santoso, Yuniawan Heru Zulfa, Vivi Rodliyatuz