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All Journal Mimbar Sekolah Dasar Batoboh : Jurnal Pengabdian Pada Masyarakat
Juneli, Juni Artha
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Journal : Mimbar Sekolah Dasar

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Survey of Academic Service Quality in Primary Schools Djuanda, Dadan; Sunaengsih, Cucun; Syahid, Aah Ahmad; Amalia, Kaniati; Juneli, Juni Artha
Mimbar Sekolah Dasar Vol 11, No 2 (2024): On Progress
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53400/mimbar-sd.v11i2.71728

Abstract

Quality academic services provide a conducive and supportive learning environment for all education customers at every level of education, and primary schools are no exception. However, the facts in the field show that there are still complaints from teachers, students, and parents regarding academic services in elementary schools. This study aims to analyze the level of academic service quality in elementary schools in Sumedang Regency, focusing on the five main dimensions of reliability, responsiveness, assurance, empathy, and tangibles. This research is a quantitative study using a survey method involving 50 elementary school teachers. The results showed that the quality of academic services in elementary schools in Sumedang Regency fulfills five dimensions with an average of high quality and has been able to meet the expectations and needs of teachers, resulting in satisfaction and good perceptions in the implementation of effective and efficient academic services even though the dimensions of reliability, empathy, and tangibles still need improvement. This research is expected to contribute to schools’ supporting decision-making and determining solutions in more specific areas to realize quality academic services.
Survey on Transformational Leadership Models in Improving the Quality of Academic Services of Elementary Schools Sunaengsih, Cucun; Djuanda, Dadan; Irawati, Riana; Isrok'atun, Isrok'atun; Karlina, Dety Amelia; Juneli, Juni Artha
Mimbar Sekolah Dasar Vol 10, No 2 (2023)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53400/mimbar-sd.v10i2.51289

Abstract

This study aims to identify how the transformational leadership model in improving the quality of academic services implemented in elementary schools. This study was conducted using survey methods and interviews with 50 elementary school teachers in Sumedang, West Java Province, Indonesia. This study aims to find out how implementing transformational leadership in elementary schools improves academic services across different dimensions, aiming to identify the average improvement. The findings indicated that the overall dimensions of the transformational leadership model were rated as good. These dimensions include idealized influence (charismatic), intellectual stimulation, individual consideration, and inspirational motivation. While not achieving a perfect score, it is anticipated that the average scores across these four dimensions of the transformational leadership model will significantly contribute to improving the quality of academic services in elementary schools.
Co-Authors Aah Ahmad Syahid, Aah Ahmad Amalia, Kaniati Cucun Sunaengsih, Cucun Dadan Djuanda, Dadan Irawati, Riana Isrokatun Isrokatun Isrok’atun, Isrok’atun Karlina, Dety Amelia